Officejet
Page
 HP Officejet 6000 E609 Printer Series
 Acknowledgements
Safety information
Copyright information
Hewlett-Packard Company notices
 Contents
 Maintain and troubleshoot
Configure and manage
 101
 Solve wireless problems
 Support and warranty
HP supplies and accessories
Control-panel lights reference
 Regulatory information
Device specifications
 SHA2
 Description
Get started
Find other resources for the product
Resource
 Find the device model number
 Understand the device parts
Accessibility
Front view
 Control panel
Cancel button
 Back view
Connection information
 Eco-Tips
Turn off the device
 Activate and deactivate the duplexer on the device
Install the accessories
Install the duplexer available on some models
Turn on accessories
 To turn on accessories on Macintosh computers
To turn accessories on or off on Windows computers
Click Print & Fax
 Select print media
Use the device
Recommended papers for printing
 Paper
HP Photo Value Packs
 HP Everyday Photo Paper
Tips for selecting and using print media
Recommended papers for photo printing
HP Advanced Photo Paper
 Transparencies
Understand specifications for supported media
Cards and envelopes
Photo media
 Envelopes
Understand supported sizes
 Photo media
Media size Cards Input tray Duplexer some models
 Input tray Duplexer some models Other media
Understand supported media types and weights
Tray Type Weight Capacity
Media size
 Media Left Right Top Bottom Margin
Set minimum margins
 Load Tray 1 main tray
Load media
 Change print settings
 Guidelines for printing on both sides of a
To change default settings for all future jobs Windows
To change settings Mac OS
Print on both sides duplexing
 Perform duplexing
Print on special and custom-sized media
 To print on special or custom-sized media Mac OS
Print borderless
Click Manage Custom Sizes in the Paper Size pull-down menu
 Open the Paper Type/Quality panel
Click Properties, Setup, or Preferences
To print a borderless document Windows
To print a borderless document Mac OS
 Print a Web page Windows only
Cancel a print job
To print a Web
 Mac OS
Configure and manage
Manage the device
Windows
 Monitor the device
Administer the device
 Use device management tools
 To open the embedded Web server
Embedded Web server
 Pages/buttons
Contents
Toolbox Windows
Embedded Web server pages
 Toolbox tabs
Open the Toolbox
Tabs
 Network Toolbox
Use the HP Solution Center Windows
To open the HP Solution Center
HP Printer Utility Mac OS
 HP Printer Utility panels Information and Support panel
Select Maintain printer
 Use the HP Device Manager Mac OS
Understand the printer status
To open the HP Device Manager on a Macintosh computer
 To print the Printer Status
Page
 Direct connection
Configure the device Windows
 To share the device on a locally shared network
To connect the device before installing the software
 Install the device software on client computers
Install the device on a network
Network connection
 Select Network Printer or Network Printer Server
Configure the device Mac OS
To install the software for network or direct connection
Install the printer driver using Add Printer
 To share the device on a locally shared network
Set up the device for wireless communication
To share the device among computers
 Communication mode
Understand 802.11 wireless network settings
Network name Ssid
 Data encryption
Security settings
 Configure your firewall to work with HP devices
To turn off wireless communication
Method
 Press Add a Device
Change the connection method
 To add hardware addresses to a wireless access point
Guidelines for ensuring wireless network security
Change from an Ethernet connection to a wireless connection
On the Wireless Setup tab, press Start Wizard
 To uninstall from a Windows computer, method
Uninstall and reinstall the software
 Uninstall and reinstall the software
 Double-clickHewlett-Packard
To uninstall from a Macintosh computer, method
 Work with ink cartridges
Maintain and troubleshoot
Information on ink cartridges and the printhead
 Related topics
Check the estimated ink levels
 To replace the ink cartridges
Replace the ink cartridges
 Chapter
 To turn off usage information collection
Usage information collection
 To print a print quality report
Print and evaluate a print quality report
 Cartridge color
To evaluate the Print Quality Diagnostic
Ink Levels
Good color bars
 Ragged, irregularly streaked, or faded bars
 Bar colors are not uniform
Regular white streaks in the bars
 Large Black Font Text
 Alignment Patterns
Troubleshooting tips and resources
If you see no defects
 Device shuts down unexpectedly
Solve printing problems
Check the power and power connections
Check the system configuration and resources
 Something on the page is missing or incorrect
Blank or partial page printed
 Placement of the text or graphics is wrong
 Solution 3 Tuck the flaps to avoid paper jams
Print troubleshooting
Solution 1 Load the stack of envelopes correctly
Solution 2 Check the envelope type
 Product is not responding
Solution 1 Turn on the product
Solution 2 Load paper in the input tray
Solution 3 Select the correct printer
 Solution 6 Remove all cancelled print jobs from the queue
Solution 4 Check the printer driver status
To check the printer driver status
 Solution 8 Make sure the print carriage can move freely
Solution 7 Clear the paper jam
Solution 10 Restart the product
 Product prints meaningless characters
Nothing happens when I try to print
Solution 1 Restart the product
Solution 2 Print a previously saved version of the document
 Solution 2 Load paper in the input tray
 Solution 7 Clear the paper jam
 Pages in my document came out in the wrong order
Solution 1 Check the printer margins
To check your margin settings
Margins are not printing as expected
 Text or graphics are cut off at the edge
Solution 2 Verify the paper size setting
Solution 3 Load the stack of paper correctly
Solution 1 Check the margin settings
 To preview the print layout
Solution 2 Check the layout of the document
Solution 3 Load the stack of papers correctly
Solution 4 Try printing with borders
 Solution 4 Clean the printhead
Solution 3 Check the ink levels
Blank page came out while printing
 Solution 5 Load paper in the input tray
Print quality troubleshooting
Wrong, inaccurate, or bleeding colors
 Solution 3 Check the paper type
Solution 2 Check the paper loaded in the input tray
 Solution 5 Check the print settings
Solution 4 Check the ink levels
Solution 6 Align the printhead
 Solution 8 Contact HP support
Solution 7 Clean the printhead
Ink is not filling the text or graphics completely
 Solution 3 Check the print settings
Solution 2 Check the ink levels
Solution 4 Check the paper type
 Solution 6 Contact HP support
Solution 5 Clean the printhead
 Printouts have horizontal streaks or lines
Solution 1 Check the paper type
Solution 2 Use a higher print quality setting
Solution 3 Rotate the image
 Solution 2 Check your print settings
Solution 1 Make sure the paper is loaded correctly
Solution 4 Align the printhead
 Printouts are faded or have dull colors
Solution 1 Check the print settings
 Solution 2 Check the paper type
 Solution 2 Use a higher quality image
Solution 5 Contact HP support
Printouts seem blurry or fuzzy
 Printouts are slanted or skewed
Solution 3 Print the image in a smaller size
Printouts have vertical streaks
 Ink streaks on the back of the paper
Solution 2 Make sure only one type of paper is loaded
Solution 1 Print on a page of plain paper
To remove excess ink using plain paper
 Solution 2 Make sure the paper is loaded correctly
Solution 2 Wait while the ink dries
Paper is not picked up from the input tray
 Solution 1 Wait before you attempt to reprint
Solution 4 Clean the rollers
Solution 5 Check for a paper jam
Solution 6 Service the product
 Solution 3 Align the printhead
Solution 2 Use TrueType or OpenType fonts
 Product prints slowly
Advanced printhead maintenance
Solution 1 Use a lower print quality setting
Solution 3 Contact HP support
 To clean the printhead from the Printer Toolbox Windows
To clean the printhead from the control panel
 To align the printhead from the control panel
To clean the printhead from the Toolbox Mac OS
To clean the printhead from the embedded Web server
Align the printhead
 Media is not supported for the printer or tray
Solve paper-feed problems
To align the printhead from the Toolbox Mac OS
To align the printhead from the embedded Web server
 Embedded Web server cannot be opened
Solve device management problems
 Check your Web browser
Solve network problems
General network troubleshooting
Check the computer
 Basic wireless troubleshooting
Solve wireless problems
 Advanced wireless troubleshooting
 To check a wireless connection
 Make sure the HP device is on the network
Check to see if you can access the embedded Web server EWS
To access the EWS
Make sure that the HP device is connected to your network
 Make sure the HP device is online and ready
Your wireless router is using a hidden Ssid
 Add hardware addresses to a wireless access point WAP
 Hardware installation suggestions
Troubleshoot installation issues
 Verify installation preliminaries
Software installation suggestions
Check the computer system
 To reset the devices network settings
Solve network problems
 Clear a jam in the device
Clear jams
To clear a jam
 Tips for avoiding jams
Errors Windows
 Incompatible Printhead
Printhead problem and advanced printhead maintenance
Printhead problem The following printhead has a problem
Advanced printhead maintenance To reinstall the printhead
 Chapter
 To clean the printhead
 Chapter
 To clean the electrical contacts in the product
 Ink Alert
Device Disconnected
 Ink system failure
 Paper Mismatch
Cartridge Problem
Cartridge cradle cannot move
 Printer Offline
Paper Jam
Printer is out of paper
Incompatible Cartridges
 Document failed to print
Ink Service Capacity Warning
General printer error
Printer Paused
 Errors Windows 123
 Interpreting control-panel lights
Control-panel lights reference
 Light description/Light pattern
 Chapter
 If the error persists, replace the indicated ink cartridge
 Light description/Light pattern
 Light description/Light pattern
 All lights are on
 Supplies
HP supplies and accessories
Accessories
Order printing supplies online
 HP media
Ink cartridges
 Obtain electronic support
Support and warranty
 Support process
If you have a problem, follow these steps
Obtain HP telephone support
Before you call
 Phone support period
HP support by phone
 Telephone support numbers
 Placing a call
 HP Korea customer support
 Hewlett-Packard limited warranty statement
 Remove the output tray
Ink cartridge warranty information
Remove the rear access panel or duplexer
Prepare the device for shipment
 To pack the device
Pack the device
 Processor and memory specifications
Device specifications
Physical specifications
Product features and capacities
 System requirements
 Embedded Web server specifications
Network protocol specifications
Print resolution
 Electrical specifications
Environmental specifications
 FCC statement
Regulatory information
 Toxic and hazardous substance table 147
 Exposure to radio frequency radiation
 European Union regulatory notice
 Declaration of conformity
Regulatory model number
 Declaration of conformity 151
 Environmental product stewardship program
 Environmental product stewardship program 153
 Expat
Third-party license agreements
OpenSSL
Page
 SHA2
 Third-party license agreements 157
 Index
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