Hitachi E609 Poor black text, Solution 4 Clean the rollers, Solution 5 Check for a paper jam

Chapter 5

Solution 4: Clean the rollers

Solution: Clean the rollers.

Make sure you have the following materials available:

•A lint-free cloth, or any soft material that will not come apart or leave fibers.

•Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges).

Cause: The rollers were dirty and needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 5: Check for a paper jam

Solution: Check for paper debris in the front of the device. Remove any debris you find.

CAUTION: Trying to clear a paper jam from the front of the device can damage the print mechanism. Always access and clear paper jams through the rear access panel or duplexer.

Cause: Paper debris may be present, but not detected by the sensor.

Solution 6: Service the product

Solution: If you have completed all of the steps provided in the previous solutions, contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: Your product needs servicing.

Poor black text

Try the following solutions if the text in your printouts is not sharp and the edges are rough.

NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary.

•Solution 1: Wait before you attempt to reprint

•Solution 2: Use TrueType or OpenType fonts

•Solution 3: Align the printhead

•Solution 4: Clean the printhead

Solution 1: Wait before you attempt to reprint

Solution: If the black cartridge is new, allow time for automatic servicing to clear up the problem. Black print quality should start to improve in a few hours. If you do

94 Maintain and troubleshoot