troubleshooting
chapter 12
problem | possible cause and solution |
Some of the icons are | If the essential icons do not appear, your installation might not be |
missing in the | complete. The essential icons are scan picture, scan document, and |
hp director | hp image zone (Windows) or hp gallery (Macintosh). |
| If your installation is incomplete you might need to uninstall and then |
| reinstall the software. Do QRW simply delete the HP psc program files from |
| your hard drive. Be sure to remove them properly using the uninstall |
| utility provided in the HP psc program group. |
to uninstall from a Windows computer
1Disconnect your HP psc from your computer.
2On the Windows task bar, click Start, Programs or All Programs (XP), HP, PSC
3Finally, make sure that the print driver is installed.
4Follow the directions on the screen.
Note: Make sure the HP PSC is disconnected from your computer before continuing with uninstall procedure.
5If you are asked whether you would like to remove shared files, click No.
Other programs that use these files might not work properly if the files are deleted.
6After the software is uninstalled, restart your computer.
7To reinstall the software, insert the HP PSC 1310 Series
8After the software is installed, connect the HP PSC to your computer. Turn on the HP PSC by pressing the On/Resume button. To continue with the installation, follow the onscreen instructions and the instructions provided in the Setup Poster that came with your HP PSC.
After connecting and turning on your HP psc, you might have to wait several minutes for all of the Plug and Play events to complete.
When the software installation is complete, you will see a Digital Imaging Monitor icon in the task tray.
9To verify that the software is properly installed,
62 | hp psc 1310 series |