Hp director Hp image zone Windows or hp gallery Macintosh | HP 1310

troubleshooting

chapter 12

problem	possible cause and solution
Some of the icons are	If the essential icons do not appear, your installation might not be
missing in the	complete. The essential icons are scan picture, scan document, and
hp director	hp image zone (Windows) or hp gallery (Macintosh).
	If your installation is incomplete you might need to uninstall and then
	reinstall the software. Do QRW simply delete the HP psc program files from
	your hard drive. Be sure to remove them properly using the uninstall
	utility provided in the HP psc program group.

to uninstall from a Windows computer

1Disconnect your HP psc from your computer.

2On the Windows task bar, click Start, Programs or All Programs (XP), HP, PSC All-In-One 1310 series, Uninstall.

3Finally, make sure that the print driver is installed.

4Follow the directions on the screen.

Note: Make sure the HP PSC is disconnected from your computer before continuing with uninstall procedure.

5If you are asked whether you would like to remove shared files, click No.

Other programs that use these files might not work properly if the files are deleted.

6After the software is uninstalled, restart your computer.

7To reinstall the software, insert the HP PSC 1310 Series CD-ROM into your computer’s CD-ROM drive, and follow the onscreen instructions.

8After the software is installed, connect the HP PSC to your computer. Turn on the HP PSC by pressing the On/Resume button. To continue with the installation, follow the onscreen instructions and the instructions provided in the Setup Poster that came with your HP PSC.

After connecting and turning on your HP psc, you might have to wait several minutes for all of the Plug and Play events to complete.

When the software installation is complete, you will see a Digital Imaging Monitor icon in the task tray.

9To verify that the software is properly installed, double-click the HP Director icon on the desktop. If the HP Director shows the essential icons, the software has been properly installed.

62	hp psc 1310 series

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HP 1310 manual Hp director Hp image zone Windows or hp gallery Macintosh, To uninstall from a Windows computer

Contents

Hp psc 1310 series All-in-one User guide Page Hp psc 1310 series All-in-one Safety information Contents Hp psc 1310 series Hp image zone help Help DescriptionFor Windows users Go to the HP Director, and click Help For Windows users In the HP Director, click Help. Open Viii Quick start Front panel overview Feature Purpose Backlight PictBridge camera port overviewFront panel status lights Backlight On light Check Black copy Color copy Explanation What to do?Area Backlight Explanation What to do? Green Paper Cartridge Light Print cartridge is defective Paper Cartridge Light Use your hp psc with a computerExplanation What to do? Open the hp director for Windows users Feature purpose Open the hp director all-in-one using Macintosh OS Open the hp director for Macintosh users Open the hp director using Macintosh OS Feature purpose Load originals and load paper Load originals Load an original photo on the glass Load letter or A4 paper Load originals and load paper Load envelopes Remove all paper from the paper tray Set the paper type Recommended papersLoad other types of paper in the paper tray Paper Tips Avoid jams Print photos from your camera Print from a cameraConnect a camera Connect a camera on Print photos from your camera on PictBridge port Make a copy Use the copy featuresMake copies Make copies on Perform special copy jobs on Stop copying on Perform special copy jobs Adjust copy speed or qualityTo make a copy from the front panel using the fast setting Set the number of copies Reduce or enlarge an original to fit the paper loaded Stop copying Scan an original Use the scan featuresScan an original on Stop scanning on Stop scanning Order print cartridges Order suppliesOrder media Order other supplies Country/region Number for ordering Order supplies Clean the lid backing Clean the glassMaintain your hp psc Check the ink levels Clean the exteriorWork with print cartridges To check the ink level for Macintosh users Handle print cartridges Print a self-test reportPress Start Copy, Color Replace the print cartridges Press firmly until the print cartridge snaps into place Use a photo print cartridge Use a print cartridge protector Align the print cartridges Maintain your hp psc Clean the print cartridge contacts Self-maintenance sounds Get support and other information from the Internet Get hp psc 1310 series supportHp customer support Call in North America during warranty Support process for Western Europe Call elsewhere in the world Support process for Eastern Europe, Middle East, and Africa Psc Call in Australia post-warranty Prepare your hp psc for shipment Hp psc 1310 series Hp distribution center Chapter Warranty service Warranty informationDuration of limited warranty Warranty upgrades Extent of limited warranty Returning your hp psc for serviceHewlett-packard limited global warranty statement Limitations of warranty Limitations of liability Local law Warranty information Technical information Paper specificationsPrint margin specifications Paper-tray capacity Environmental specifications Physical specificationsPower specifications Environmental product stewardship program Regulatory notices FCC statement Geräuschemission Declaration of conformity European Union Declaration of conformity EMC Use hp instant share in five easy steps Windows Hp instant share setup and useFrom the HP Instant Share tab, click Start HP Instant Share Click the HP Instant Share tab Access hp instant share from the hp directorUse a scanned image Click Next Send a photo or image using your hp psc Macintosh Why should I register with hp instant share Windows? Access the e-mail option from the hp director Installation troubleshooting Troubleshooting informationHardware and software installation troubleshooting Software installation troubleshooting Problem Possible cause and solutionFollow these steps Do the following ProblemReinstall it as described in Some of the icons are missing Hp director on To uninstall from a Windows computer Hp director Hp image zone Windows or hp gallery Macintosh Double-click the ApplicationsHP All-in-One Software folder To uninstall from a Macintosh computerDouble-click HP Uninstaller PSC All-In-One 1310 series , Product Registration Hardware installation troubleshooting To attach the front panel cover Operational troubleshooting Hp instant share setup troubleshooting Error message Possible cause and solution Hp instant share troubleshootingPictBridge port troubleshooting Index Numerics Hp psc 1310 series Page Q5763-90152