Hp instant share troubleshooting | HP 1310 guide

troubleshooting

chapter 12

hp instant share troubleshooting

Basic HP Instant Share troubleshooting topics are covered in the table below. When you access the HP Instant Share website, online help is provided for any error messages encountered.

error message	possible cause and solution

Can’t connect to the	Your computer is unable to connect to the HP Instant Share server after
Internet	the Go Online screen appears.
	• Check your Internet connection and make sure you are online.
	• If you are behind a firewall, verify that your browser proxy settings
	are correct.

HP Instant Share	The HP Instant Share server is currently down for maintenance.
Service temporarily	• Try connecting again later.
unavailable

PictBridge port troubleshooting

The functionality of the PictBridge port is managed by the PictBridge-compliant camera you connect. Most solutions will be found in your camera user guide. Here are some problems you might encounter using the PictBridge port.

problem	possible cause and solution

You connect a camera	• The camera is not PictBridge-compliant or is not in PictBridge mode.
and nothing happens	Disconnect your camera and refer to your camera’s user guide to
	determine if it is PictBridge-compliant. If it is, the user guide should
	tell you how to set the camera in PictBridge mode. If your camera is
	not PictBridge-compliant, you may need to connect your camera
	directly to your computer in order to print photos.

The camera is not	• The HP PSC still recognizes the presence of the camera, but the
responding	camera is not responding. Disconnect the camera. Turn off the
	camera, then turn it on again. Be sure it is in PictBridge mode.
	Reconnect the camera.

Printing stopped in the	• The camera lost power or was disconnected. Some cameras turn
middle of a photo	themselves off after a few minutes if not connected to a power
	source. Reconnect power to the camera and be sure it is in PictBridge
	mode. Restart printing.

A photo is corrupted	• You are trying to print an image from the camera that has become
or not supported	corrupted or is not a supported image type on the HP PSC. Check
	the image on the camera and refer to your camera’s user guide for
	supported image types. The HP PSC accepts photos in jpeg format.
	Refer to your camera’s user guide to set the image type for your
	photos.

No photos are	• You may need to select photos on your camera before you can print
printing	them. Refer to your camera’s user guide and select the photos you
	want to print.

66	hp psc 1310 series

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HP 1310 manual Hp instant share troubleshooting, Error message Possible cause and solution, PictBridge port troubleshooting

Contents

Hp psc 1310 series All-in-one User guide Page Hp psc 1310 series All-in-one Safety information Contents Hp psc 1310 series Hp image zone help Help DescriptionFor Windows users Go to the HP Director, and click Help For Windows users In the HP Director, click Help. Open Viii Quick start Front panel overview Feature Purpose Backlight PictBridge camera port overviewFront panel status lights Backlight On light Check Black copy Color copy Explanation What to do?Area Backlight Explanation What to do? Green Paper Cartridge Light Print cartridge is defective Paper Cartridge Light Use your hp psc with a computerExplanation What to do? Open the hp director for Windows users Feature purpose Open the hp director all-in-one using Macintosh OS Open the hp director for Macintosh users Open the hp director using Macintosh OS Feature purpose Load originals and load paper Load originals Load an original photo on the glass Load letter or A4 paper Load originals and load paper Load envelopes Remove all paper from the paper tray Set the paper type Recommended papersLoad other types of paper in the paper tray Paper Tips Avoid jams Print photos from your camera Print from a cameraConnect a camera Connect a camera on Print photos from your camera on PictBridge port Make a copy Use the copy featuresMake copies Make copies on Perform special copy jobs on Stop copying on Perform special copy jobs Adjust copy speed or qualityTo make a copy from the front panel using the fast setting Set the number of copies Reduce or enlarge an original to fit the paper loaded Stop copying Scan an original on Stop scanning on Use the scan featuresScan an original Stop scanning Order print cartridges Order suppliesOrder media Order other supplies Country/region Number for ordering Order supplies Maintain your hp psc Clean the glassClean the lid backing Check the ink levels Clean the exteriorWork with print cartridges To check the ink level for Macintosh users Press Start Copy, Color Print a self-test reportHandle print cartridges Replace the print cartridges Press firmly until the print cartridge snaps into place Use a photo print cartridge Use a print cartridge protector Align the print cartridges Maintain your hp psc Clean the print cartridge contacts Self-maintenance sounds Hp customer support Get hp psc 1310 series supportGet support and other information from the Internet Call in North America during warranty Support process for Western Europe Call elsewhere in the world Support process for Eastern Europe, Middle East, and Africa Psc Call in Australia post-warranty Prepare your hp psc for shipment Hp psc 1310 series Hp distribution center Chapter Warranty service Warranty informationDuration of limited warranty Warranty upgrades Extent of limited warranty Returning your hp psc for serviceHewlett-packard limited global warranty statement Limitations of warranty Limitations of liability Local law Warranty information Technical information Paper specificationsPrint margin specifications Paper-tray capacity Environmental specifications Physical specificationsPower specifications Environmental product stewardship program Regulatory notices FCC statement Geräuschemission Declaration of conformity European Union Declaration of conformity EMC From the HP Instant Share tab, click Start HP Instant Share Hp instant share setup and useUse hp instant share in five easy steps Windows Click the HP Instant Share tab Access hp instant share from the hp directorUse a scanned image Click Next Send a photo or image using your hp psc Macintosh Why should I register with hp instant share Windows? Access the e-mail option from the hp director Hardware and software installation troubleshooting Troubleshooting informationInstallation troubleshooting Follow these steps Problem Possible cause and solutionSoftware installation troubleshooting Do the following ProblemReinstall it as described in Some of the icons are missing Hp director on To uninstall from a Windows computer Hp director Hp image zone Windows or hp gallery Macintosh Double-click the ApplicationsHP All-in-One Software folder To uninstall from a Macintosh computerDouble-click HP Uninstaller PSC All-In-One 1310 series , Product Registration Hardware installation troubleshooting To attach the front panel cover Operational troubleshooting Hp instant share setup troubleshooting PictBridge port troubleshooting Hp instant share troubleshootingError message Possible cause and solution Index Numerics Hp psc 1310 series Page Q5763-90152