troubleshooting

chapter 12

hp instant share troubleshooting

Basic HP Instant Share troubleshooting topics are covered in the table below. When you access the HP Instant Share website, online help is provided for any error messages encountered.

error message

possible cause and solution

 

 

Can’t connect to the

Your computer is unable to connect to the HP Instant Share server after

Internet

the Go Online screen appears.

 

• Check your Internet connection and make sure you are online.

 

• If you are behind a firewall, verify that your browser proxy settings

 

are correct.

 

 

HP Instant Share

The HP Instant Share server is currently down for maintenance.

Service temporarily

• Try connecting again later.

unavailable

 

PictBridge port troubleshooting

The functionality of the PictBridge port is managed by the PictBridge-compliant camera you connect. Most solutions will be found in your camera user guide. Here are some problems you might encounter using the PictBridge port.

problem

possible cause and solution

You connect a camera • The camera is not PictBridge-compliant or is not in PictBridge mode.

and nothing happens Disconnect your camera and refer to your camera’s user guide to determine if it is PictBridge-compliant. If it is, the user guide should

tell you how to set the camera in PictBridge mode. If your camera is not PictBridge-compliant, you may need to connect your camera directly to your computer in order to print photos.

The camera is not

• The HP PSC still recognizes the presence of the camera, but the

responding

camera is not responding. Disconnect the camera. Turn off the

 

camera, then turn it on again. Be sure it is in PictBridge mode.

 

Reconnect the camera.

Printing stopped in the • The camera lost power or was disconnected. Some cameras turn

middle of a photo themselves off after a few minutes if not connected to a power source. Reconnect power to the camera and be sure it is in PictBridge

mode. Restart printing.

A photo is corrupted

• You are trying to print an image from the camera that has become

or not supported

corrupted or is not a supported image type on the HP PSC. Check

 

the image on the camera and refer to your camera’s user guide for

 

supported image types. The HP PSC accepts photos in jpeg format.

 

Refer to your camera’s user guide to set the image type for your

 

photos.

 

 

No photos are

• You may need to select photos on your camera before you can print

printing

them. Refer to your camera’s user guide and select the photos you

 

want to print.

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hp psc 1310 series