troubleshooting information

problem

possible cause and solution

 

 

 

 

 

 

 

Some of the icons are

to uninstall from a Macintosh computer

missing in the

1 Disconnect the HP psc from your computer.

hp director

2 Double-click the Applications:HP All-in-One Software folder.

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3 Double-clickHP Uninstaller.

 

 

4 Follow the onscreen instructions.

 

5 After the software is uninstalled, disconnect your HP psc, and

 

 

restart your computer.

 

6 To reinstall the software, insert the HP PSC 1310 Series CD-ROM

 

 

into your computer’s CD-ROM drive.

 

 

Note: When reinstalling the software, follow the instructions on the

 

 

Setup Poster. Do not connect the HP psc to your computer until after

 

 

you have completed the software installation.

 

7 On the desktop, open the CD-ROM, double-click hp all-in-one

 

 

installer, and follow the onscreen instructions.

 

 

 

 

 

 

 

The registration screen

Launch the Product Registration program in the HP folder on the

does not appear

Windows Start menu. Click Start, Programs or All Programs (XP), HP,

 

PSC All-In-One 1310 series, Product Registration.

 

 

 

 

 

 

 

The Digital Imaging

If the Digital Imaging Monitor does not appear in the Task Tray, wait

Monitor does not

several minutes. If it still doesn’t appear, start the director to check

appear in the Task

whether or not essential icons are there. For more information, see Some

Tray

of the icons are missing in the hp director on page 62.

 

The Task Tray normally appears in the lower-right corner of the Windows

 

desktop.

 

 

 

 

 

 

Task Tray

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HP Digital

 

 

Imaging Monitor

 

 

icon

 

 

 

 

 

 

 

The installation stops

The front panel cover might not be properly attached.

when the additional

follow these steps

setup instruction

 

 

 

 

 

 

screen appears, even

1 Check the front panel for an error message about attaching the

though the USB cable

 

front panel cover.

is plugged in.

2 If necessary, attach the front panel cover. For more information,

 

 

 

see I received a message to attach the front panel cover on

 

 

page 64.

 

3 Turn off the product and then turn it back on again.

 

 

 

 

 

 

 

troubleshooting

user guide

63