chapter 7

country/region

hp technical support

country/region

hp technical support

 

 

 

 

Korea

+82 1588 3003

Venezuela (Caracas)

(502) 207-8488

 

 

 

 

Kuwait

+971 4 883 8454

Vietnam

84-8-823-4530

 

 

 

 

Lebanon

+971 4 883 8454

Yemen

+971 4 883 8454

 

 

 

 

1This Call Center supports French-speaking customers from the following countries/regions: Morocco, Tunisia, and Algeria.

2 This Call Center supports German-, French- and Italian-speaking customers in Switzerland.

call in Australia post-warranty

If your product is not under warranty, you can call 03 8877 8000. A per-incident, out-of- warranty support fee of $27.50 (inc. GST) will be charged to your credit card. You can also call 1902 910 910 ($27.50 charged to your phone account) from 9:00 A.M. to 5:00 P.M. Monday through Friday. Charges and support hours are subject to change without notice.

prepare your hp psc for shipment

If after contacting HP Customer Support or returning to the point of purchase, you are requested to send your HP PSC in for service, please follow the power off and re-package steps below to avoid further damage to the device.

Note: When transporting your HP PSC, make sure that the print cartridges have been removed, the HP PSC has been properly shut down by pressing the On/ Resume button, and you have allowed time for the print carriage to return to the home position and for the scanner to return to its parked position.

1Turn on the HP PSC.

Disregard steps 1 through 7 if your HP PSC will not turn on. You will not be able to remove the print cartridges. Proceed to step 8.

2Open the print-carriage access door.

The print carriage moves to the center of the HP PSC.

3Remove the print cartridges. See replace the print cartridges on page 34 for information on removing the print cartridges.

Caution! Remove both print cartridges. Failure to do so might damage your HP PSC.

4Place the print cartridges in an airtight bag so they will not dry out, and put them aside. Do not send them with the HP PSC, unless instructed to by the HP customer support call agent.

5Close the print-carriage access door.

6Wait for the print carriage to park (stop moving) in the home position on the left side of the HP PSC. This might take a few seconds.

7Turn off the HP PSC.

8If available, pack the HP PSC for shipment by using the original packing materials or the packaging materials that came with your exchange device.

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hp psc 1300 series