System Support

This section covers:

Compaq DiagnosticsSystem RecordCompaq Service ConnectionInternet Support

Tip

You can select Quick or Complete as a starting point for a Custom test. If you select Interactive mode, stay with your Notebook for the interactive test portions.

Compaq Diagnostics

(available on select models)

Compaq Diagnostics provides an easy way to perform system checks and diagnose problems. When you double-click the Compaq Diagnostics % icon located in the Compaq Support folder on the Windows desktop, a progress bar is displayed while the application analyzes your Presario Notebook for information about its components. After approximately one minute, a Summary window with the component information is displayed.

A row of icons is located at the top of the window. Clicking these icons provides information about the components being tested. Refer to the following table for descriptions of the tabs.

Tab

 

Description

Overview

 

Contains information about your Notebook

 

 

 

Test

 

Selects the devices you want tested

 

 

 

Status

 

Shows progress of tests and faults detected

 

 

 

Log

 

Shows a record of all device tests and detailed results

 

 

 

Error

 

Reports details of errors detected

 

 

 

Types of Tests

You may conduct a Quick, Complete, or Custom test. If you choose the Quick test, it can be run in either the interactive or unattended mode.

Complete or Custom tests are completed only in the Interactive mode, since they test the audio and video components of your Presario Notebook. You must be present to confirm the test results. Complete testing takes approximately 10 minutes.

8-10 SERVICE AND SUPPORT

PRESARIO MOBILE INTERNET PC BEYOND SETUP GUIDE

 

1800 SERIES