Problem

Possible Cause

Solution

 

 

 

 

 

 

 

All indicators are off and

The UPS is shut down and the

None. The UPS will return to normal operation

 

 

battery is discharged from an

when the power is restored and the battery has a

 

 

the UPS is not operating.

extended power outage.

sufficient charge.

 

English

 

 

 

 

 

 

 

Weak batteries.

hours. If the problem persists after recharging,

 

 

 

Allow the batteries to recharge for at least four

 

 

The replace battery light is

 

replace the batteries. See section 10.

 

 

 

 

 

 

illuminated.

 

 

 

 

Replacement batteries not

Confirm the battery connections. See section 10.

 

 

 

 

 

 

 

 

 

 

connected properly.

 

 

 

 

 

 

 

 

9. Service

If the UPS requires service:

1. Use the troubleshooting section (section 8) to eliminate common problems.

2. Verify that no circuit breakers are tripped. A tripped circuit breaker is the most common UPS problem! See section 6.2.

3. Go to section 5.2 and perform a self-test to check the battery.

4. If the problem persists, see the front of this manual for the correct telephone number and call customer service. If customer service is not available in your area, call the dealer that sold the UPS.

nNote the model number of the UPS, the serial number, and the date purchased. A techni- cian will ask you to describe the problem and try to solve it over the phone, if possible. If this is not possible the technician will issue an RMA#.

nIf the UPS is under warranty, repairs are free. If not, there will be a charge for repair.

5. Pack the UPS in its original packaging. If the original packing is not available, ask customer service about obtaining a new set.

nIt is important to pack the UPS properly to avoid damage in transit. Never use styrofoam beads for packaging. Damage sustained in transit is not covered under warranty.

nInclude a letter with your name, RMA#, address, copy of the sales receipt, description of the trouble, your daytime phone number, and a check (if necessary).

6. Mark the RMA# on the outside of the package. The factory cannot accept any package without this marking.

7. Return the UPS by insured, prepaid carrier to the address at the front of this manual.

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