Officejet Officejet Advantage
Page
User Guide
Safety information
Accessibility
Copyright information
Hewlett-Packard Company notices
Contents
Copy
Scan
Fax
Solve a problem
Work with ink cartridges
112
Technical information
HP supplies and accessories
Network setup some models only
Additional fax setup
Device management tools
Errors Windows
Accessibility
Get started
Visual
Mobility
Understand the device parts
Eco-Tips
Front view
Printing supplies area
Back view
Overview of buttons and lights
Use the product control panel
Label Name and Description
Change product settings
Select the mode
Types of messages
Critical error messages
Finding the device model number
Select print media
Recommended papers for printing and copying
HP Photo Value Packs
Tips for selecting and using media
Recommended papers for photo printing
HP Advanced Photo Paper
HP Everyday Photo Paper
Load an original on the scanner glass
To load an original on the scanner glass
Load media
Load an original in the automatic document feeder ADF
To load an original in the document feeder tray
To load media
To clean the scanner glass
Clean the scanner glass
Maintain the device
Clean the automatic document feeder ADF Some models only
Clean the exterior
To clean the rollers or separator pad
Maintain the device
Turn off the device
Print documents
Print
Print documents Windows
Print brochures
Print documents Mac OS
Print brochures Windows
Print brochures Mac OS
Print on envelopes
Print on envelopes Windows
Print on envelopes Mac OS
Quality Normal or Best
Print a Web page Windows
Print a Web
Print a Web page Mac OS
Print photos
Print photos on photo paper Windows
Print photos on photo paper Mac OS
Quality Best or Maximum dpi
Print on special and custom-sized paper
Print on special or custom-sized paper Windows
Set up custom sizes Mac OS
Print borderless documents
Print on special or custom-sized paper Mac OS
Choose Manage Custom Sizes in the Paper Size pop-up menu
Print borderless documents Windows
Two-sided printing duplexing
Print borderless documents Mac OS
Perform two-sided printing Windows
Perform two-sided printing Mac OS
Scan
Scan an original
Scan an original from the product control panel
To scan from the product control panel
Page
Change copy settings
Copy
Copy documents
To copy documents
To change copy settings for a single job
To save the current settings as defaults for future jobs
Send a fax
Fax
Send a basic fax
To send a basic fax from the device control panel
Send a fax manually from a phone
To send a fax manually from an extension phone
Send a fax using monitor dialing
Send a fax from memory
Schedule a fax to send later
To send a fax from memory
To schedule a fax from the device control panel
Send a fax in Error Correction Mode
To cancel a scheduled fax
To send a fax to multiple recipients using group speed dial
Send a fax to multiple recipients
Receive a fax
To change the ECM setting from the control panel
Receive a fax manually
On Error Only Off
Set up backup fax
To receive a fax manually
To set backup fax from the device control panel
Reprint received faxes from memory
Poll to receive a fax
To reprint faxes in memory from the device control panel
Set the paper size for received faxes
Forward faxes to another number
To forward faxes from the device control panel
Block junk fax numbers
Set automatic reduction for incoming faxes
To set automatic reduction from the device control panel
Add numbers to the junk fax list
To manually enter a number to block
To remove numbers from the list of junk fax numbers
If you are done, press No Print a Junk Fax Report
Receive faxes to your computer Fax to PC and Fax to Mac
Change fax settings
Configure the fax header
Set the answer mode Auto answer
Set the number of rings before answering
To set or change the fax header
Set the fax error correction mode
Change the answer ring pattern for distinctive ring
Set the redial options
Set the dial type
Set the fax speed
Set the fax sound volume
To set the fax sound volume via the device control panel
Fax speed setting Fast Medium Slow
Fax over Internet Protocol FoIP
Use reports
To enable fax confirmation
Print fax confirmation reports
Print fax error reports
Print and view the fax log
Clear the fax log
Print the details of the last fax transaction
Print a Caller ID History Report
Work with ink cartridges
Information about ink cartridges
Check the estimated ink levels
Related topics
Handle the ink cartridges
Replace the ink cartridges
To replace the ink cartridges
Page
Chapter
Store printing supplies
Advanced ink cartridge maintainance
Align the ink cartridges
To align the cartridges from the product control panel
Chapter
To align the ink cartridges from the HP software
Clean the ink cartridges
Click Align the ink cartridges Mac OS
To clean the ink cartridges from the product control panel
To clean the ink cartridges from the HP software
If you have a problem, follow these steps
Solve a problem
HP support
HP support by phone
Obtain electronic support
Before you call
Phone support period
Telephone support numbers
$OJ«ULH
Troubleshooting topics
General troubleshooting tips and resources
After the phone support period
Solve printing problems
Error message appears on control-panel display
Device shuts down unexpectedly
Alignment fails
Device takes a long time to print
Blank or partial page printed
Placement of the text or graphics is wrong
Something on the page is missing or incorrect
Solution 1 Use genuine HP cartridges
Solution 2 Check the paper
Poor print quality and unexpected printouts
Device prints half a page, then ejects the paper
Solution 3 Wait a short period of time if possible
Solution 4 Check the print settings
Check the print quality settings
Check the Print in Grayscale setting
Mac OS
Print Quality Diagnostic Report
Example Ink Level Black is low replace. Tri-color is OK
Ragged or irregularly streaked or faded bars
Regular white streaks in the bars
Bar colors are not uniform
Examples of bad large-font text
Self-Test Report
To evaluate the Diagnostic
Solution 7 Clean the ink cartridges
Black Text
Clean the ink cartridge contacts
Solution 8 Align the ink cartridges
Solution 9 Replace the problem ink cartridge
Solution 10 Service the product
Clean the area around the ink nozzles
To clean the ink cartridge contacts
To clean the area around the ink nozzles
Media is not supported for the printer or tray
Solve paper-feed problems
Media is not picked up from a tray
Solve copy problems
Media is not coming out correctly
Pages are skewing
Multiple pages are being picked up
Copies are blank
No copy came out
Documents are missing or faded
Copy quality is poor
Size is reduced
Copy defects are apparent
Solve scan problems
Paper mismatch
Scanner did nothing
Large, black typefaces look splotchy not smooth
Scan takes too long
Part of the document did not scan or text is missing
Error messages appear
Text cannot be edited
Scanned image quality is poor
Check the originals
Scan defects are apparent
Fax test failed
Solve fax problems
Size is reduced
Fax Hardware Test failed Solution
Phone Cord Connected to Correct Port on Fax test failed
Back view of the device
Chapter
Dial Tone Detection test failed Solution
Fax Line Condition test failed Solution
Display always shows Phone Off Hook
Device is having problems sending and receiving faxes
Chapter
Device is having problems sending a manual fax Solution
Device cannot receive faxes, but can send faxes Solution
Chapter
Device cannot send faxes, but can receive faxes Solution
Fax tones are recorded on my answering machine Solution
Phone cord that came with my device is not long enough
To extend your phone cord
Color faxes do not print
General network troubleshooting
Solve wired Ethernet network problems some models only
Computer cannot receive faxes Fax to PC and Fax to Mac
Basic wireless troubleshooting
Solve wireless problems some models only
Make sure the wireless 802.11 light is turned on
Restart components of the wireless network
Advanced wireless troubleshooting
Run the Wireless Network Test
To check a wireless connection
Make sure that the HP device is connected to your network
Check to see if you can access the embedded Web server EWS
To access the EWS
Make sure the HP device is on the network
Network Status
Make sure the HP device is online and ready
Add hardware addresses to a wireless access point WAP
Configure your firewall to work with HP devices
Solve device management problems
Advanced firewall information
Incoming UDP ports 137, 138, 161
Ports are used for the following functions Printing
Embedded Web server cannot be opened
EWS is only available in English
Troubleshoot installation issues
Hardware installation suggestions
Check the hardware connections
Check the computer system
Software installation suggestions
Verify installation preliminaries
Understand the Printer Status Report and Self-Test Report
Check or perform the following
Printer Status Report
Understand the network configuration page some models only
Network Configuration
Clear jams
Clear paper jams
To clear a paper jam from the rear door
Avoid paper jams
Warranty information
Technical information
Hewlett-Packard limited warranty statement
HP product Duration of limited warranty
Ink cartridge warranty information
Device specifications
Physical specifications
Product features and capacities
Processor and memory specifications
Network protocol specifications Some models only
System requirements
Media specifications
Embedded Web server specifications some models only
Understand supported sizes
Media size
Envelopes Main tray
Cards
Photo media
Tray Type Weight Capacity
Understand supported media types and weights
Other media Main tray
Set minimum margins
Media Left Right Top Bottom Margin
Print resolution
Print specifications
Copy specifications
Guidelines for two-sided duplex printing
Fax specifications
Photo dpi Very Fine dpi Standard dpi
Scan specifications
Acoustic emission specification
Operating environment
Electrical requirements
Regulatory information
FCC statement
Vcci Class B compliance statement for users in Japan
LED indicator statement
Noise emission statement for Germany
Regulatory information 143
Appendix a
Australia wired fax statement
Regulatory information for wireless products
Exposure to radio frequency radiation
European Union regulatory notice
Regulatory model number
Declaration of conformity
Declaration of Conformity
Regulatory information 149
Energy Use
Environmental product stewardship program
Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση
Power consumption
Third-party licenses
Third-party licenses
HP Officejet 4500 Desktop
SHA2
Zlib
Third-party licenses
Expat
OpenSSL
Third-party licenses 161
Appendix a
Third-party licenses 163
Zlib
HP Officejet 4500 Wireless
Expat
Third-party licenses 167
Appendix a
Third-party licenses 169
SHA2
Third-party licenses 171
HP supplies and accessories
Order printing supplies online
Supplies
Supported ink cartridges
HP media
Additional fax setup
Set up faxing parallel phone systems
Choose the correct fax setup for your home or office
USA
Other equipment or services sharing your fax line
DSL PBX
To set up the device with a separate fax line
Case a Separate fax line no voice calls received
Case B Set up the device with DSL
To set up the device with DSL
Case D Fax with a distinctive ring service on the same line
To set up the device with a distinctive ring service
Case E Shared voice/fax line
To set up the device with a shared voice/fax line
Case F Shared voice/fax line with voice mail
To set up the device with voice mail
Set up the device with a computer dial-up modem
To set up the device with a computer dial-up modem
Set up the device with a computer DSL/ADSL modem
To set up the device with a computer DSL/ADSL modem
Case H Shared voice/fax line with computer modem
Shared voice/fax with computer dial-up modem
Example of a parallel splitter
Back view of the product
Page
Shared voice/fax with computer DSL/ADSL modem
Case I Shared voice/fax line with answering machine
Answering machine
Example of a parallel splitter
Page
Appendix C
Obtain a DSL/ADSL filter from your DSL/ADSL provider
Example of a parallel splitter
Serial-type fax setup
Test fax setup
To test fax setup via the device control panel
Network setup some models only
Change basic network settings
Change advanced network settings
View and print network settings
To Change IP settings
To View IP settings
Set link speed
Communication mode
Understand 802.11 wireless network settings
Network name Ssid
Security settings
Data encryption
To set up wireless communication using the installer Mac OS
Method
To turn off wireless communication
To print a wireless test
Reset wireless settings
Change the connection method
Uninstall and reinstall the software
Guidelines for ensuring wireless network security
Guidelines for reducing interference on a wireless network
To add hardware addresses to a WAP
To uninstall from a Windows computer, method
To uninstall from a Macintosh computer, method
Use the HP Solution Center Windows
Device management tools
Toolbox Windows
HP Utility Mac OS
Embedded Web server some models only
Open the HP Utility
To open the embedded Web server
To open the HP Utility
Page
Errors Windows
Fax Memory Full
Device Disconnected
Ink Alert
Cartridge Problem
Solution 1 Install the ink cartridges correctly
Page
Cartridge cradle cannot move
Paper Mismatch
Paper Jam
General printer error
Printer is out of paper
Printer Offline
Printer Paused
Align cartridge
Symbols/Numerics
Index
Page
Page
OCR
Page
Twain
Page
222
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Hewlett-Packard Development Company, L.P
