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HP 4500 - K7 manual Self-Test Report

Models: 4500 - K7

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Self-Test Report

Follow these steps to print, and then evaluate a Diagnostic report.

1.Load regular, white, letter-size or A4 paper.

2.On the product control panel, press (Setup), select Print Report, select Self- Test, and then press OK.

Poor print quality and unexpected printouts

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HP 4500 - K7 manual Self-Test Report

Contents

Officejet Officejet Advantage Page User Guide Accessibility Safety informationCopyright information Hewlett-Packard Company noticesContents Fax ScanCopy Work with ink cartridges Solve a problem112 Technical information HP supplies and accessories Device management tools Additional fax setupNetwork setup some models only Errors Windows Get started AccessibilityVisual MobilityFront view Eco-TipsUnderstand the device parts Back view Printing supplies areaLabel Name and Description Use the product control panelOverview of buttons and lights Select the mode Change product settingsTypes of messages Finding the device model number Critical error messagesSelect print media Recommended papers for printing and copyingHP Photo Value Packs Recommended papers for photo printing Tips for selecting and using mediaHP Advanced Photo Paper HP Everyday Photo PaperTo load an original on the scanner glass Load an original on the scanner glassTo load an original in the document feeder tray Load an original in the automatic document feeder ADFLoad media To load media Maintain the device Clean the scanner glassTo clean the scanner glass To clean the rollers or separator pad Clean the exteriorClean the automatic document feeder ADF Some models only Maintain the device Turn off the device Print documents Windows PrintPrint documents Print documents Mac OS Print brochuresPrint brochures Windows Print brochures Mac OSPrint on envelopes Windows Print on envelopesPrint on envelopes Mac OS Quality Normal or BestPrint a Web page Mac OS Print a WebPrint a Web page Windows Print photos on photo paper Windows Print photosPrint photos on photo paper Mac OS Quality Best or Maximum dpiPrint on special or custom-sized paper Windows Print on special and custom-sized paperPrint borderless documents Set up custom sizes Mac OSPrint on special or custom-sized paper Mac OS Choose Manage Custom Sizes in the Paper Size pop-up menuPrint borderless documents Mac OS Two-sided printing duplexingPrint borderless documents Windows Perform two-sided printing Mac OS Perform two-sided printing WindowsScan an original ScanScan an original from the product control panel To scan from the product control panelPage Copy Change copy settingsCopy documents To copy documentsTo save the current settings as defaults for future jobs To change copy settings for a single jobSend a basic fax FaxSend a fax To send a fax manually from an extension phone Send a fax manually from a phoneTo send a basic fax from the device control panel Send a fax using monitor dialing Schedule a fax to send later Send a fax from memoryTo send a fax from memory To schedule a fax from the device control panelTo cancel a scheduled fax Send a fax in Error Correction ModeTo send a fax to multiple recipients using group speed dial Send a fax to multiple recipientsReceive a fax manually To change the ECM setting from the control panelReceive a fax To receive a fax manually Set up backup faxOn Error Only Off Reprint received faxes from memory To set backup fax from the device control panelPoll to receive a fax To reprint faxes in memory from the device control panelTo forward faxes from the device control panel Forward faxes to another numberSet the paper size for received faxes To set automatic reduction from the device control panel Set automatic reduction for incoming faxesBlock junk fax numbers To manually enter a number to block Add numbers to the junk fax listTo remove numbers from the list of junk fax numbers If you are done, press No Print a Junk Fax ReportReceive faxes to your computer Fax to PC and Fax to Mac Change fax settings Set the answer mode Auto answer Configure the fax headerSet the number of rings before answering To set or change the fax headerChange the answer ring pattern for distinctive ring Set the fax error correction modeSet the fax speed Set the dial typeSet the redial options To set the fax sound volume via the device control panel Set the fax sound volumeFax speed setting Fast Medium Slow Fax over Internet Protocol FoIPPrint fax confirmation reports To enable fax confirmationUse reports Print and view the fax log Print fax error reportsPrint the details of the last fax transaction Clear the fax logPrint a Caller ID History Report Information about ink cartridges Work with ink cartridgesRelated topics Check the estimated ink levelsReplace the ink cartridges Handle the ink cartridgesTo replace the ink cartridges Page Chapter Advanced ink cartridge maintainance Store printing suppliesAlign the ink cartridges To align the cartridges from the product control panelChapter Click Align the ink cartridges Mac OS Clean the ink cartridgesTo align the ink cartridges from the HP software To clean the ink cartridges from the HP software To clean the ink cartridges from the product control panelHP support Solve a problemIf you have a problem, follow these steps Before you call Obtain electronic supportHP support by phone Telephone support numbers Phone support period$OJ«ULH After the phone support period General troubleshooting tips and resourcesTroubleshooting topics Error message appears on control-panel display Solve printing problemsDevice shuts down unexpectedly Alignment failsBlank or partial page printed Device takes a long time to printSomething on the page is missing or incorrect Placement of the text or graphics is wrongSolution 2 Check the paper Solution 1 Use genuine HP cartridgesPoor print quality and unexpected printouts Device prints half a page, then ejects the paperSolution 4 Check the print settings Solution 3 Wait a short period of time if possibleCheck the Print in Grayscale setting Check the print quality settingsMac OS Example Ink Level Black is low replace. Tri-color is OK Print Quality Diagnostic ReportRagged or irregularly streaked or faded bars Bar colors are not uniform Regular white streaks in the barsExamples of bad large-font text Self-Test Report To evaluate the Diagnostic Black Text Solution 7 Clean the ink cartridgesSolution 8 Align the ink cartridges Clean the ink cartridge contactsSolution 9 Replace the problem ink cartridge Solution 10 Service the productTo clean the ink cartridge contacts Clean the area around the ink nozzlesTo clean the area around the ink nozzles Media is not picked up from a tray Solve paper-feed problemsMedia is not supported for the printer or tray Media is not coming out correctly Solve copy problemsPages are skewing Multiple pages are being picked upDocuments are missing or faded No copy came outCopies are blank Copy defects are apparent Size is reducedCopy quality is poor Paper mismatch Solve scan problemsScanner did nothing Large, black typefaces look splotchy not smoothPart of the document did not scan or text is missing Scan takes too longText cannot be edited Error messages appearScanned image quality is poor Check the originalsScan defects are apparent Size is reduced Solve fax problemsFax test failed Fax Hardware Test failed Solution Back view of the device Phone Cord Connected to Correct Port on Fax test failedChapter Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed SolutionDevice is having problems sending and receiving faxes Chapter Device cannot receive faxes, but can send faxes Solution Device is having problems sending a manual fax SolutionChapter Device cannot send faxes, but can receive faxes Solution Phone cord that came with my device is not long enough Fax tones are recorded on my answering machine SolutionTo extend your phone cord Color faxes do not printComputer cannot receive faxes Fax to PC and Fax to Mac Solve wired Ethernet network problems some models onlyGeneral network troubleshooting Make sure the wireless 802.11 light is turned on Solve wireless problems some models onlyBasic wireless troubleshooting Run the Wireless Network Test Advanced wireless troubleshootingRestart components of the wireless network Make sure that the HP device is connected to your network To check a wireless connectionTo access the EWS Check to see if you can access the embedded Web server EWSMake sure the HP device is on the network Network StatusMake sure the HP device is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with HP devices Advanced firewall information Solve device management problemsIncoming UDP ports 137, 138, 161 Ports are used for the following functions PrintingEWS is only available in English Embedded Web server cannot be openedHardware installation suggestions Troubleshoot installation issuesCheck the hardware connections Check the computer systemVerify installation preliminaries Software installation suggestionsUnderstand the Printer Status Report and Self-Test Report Check or perform the followingPrinter Status Report Understand the network configuration page some models only Clear jams Network ConfigurationTo clear a paper jam from the rear door Clear paper jamsAvoid paper jams Technical information Warranty informationHP product Duration of limited warranty Hewlett-Packard limited warranty statementInk cartridge warranty information Physical specifications Device specificationsProduct features and capacities Processor and memory specificationsSystem requirements Network protocol specifications Some models onlyUnderstand supported sizes Embedded Web server specifications some models onlyMedia specifications Envelopes Main tray Media sizeCards Photo mediaOther media Main tray Understand supported media types and weightsTray Type Weight Capacity Media Left Right Top Bottom Margin Set minimum marginsPrint specifications Print resolutionCopy specifications Guidelines for two-sided duplex printingPhoto dpi Very Fine dpi Standard dpi Fax specificationsAcoustic emission specification Scan specificationsOperating environment Electrical requirementsRegulatory information Vcci Class B compliance statement for users in Japan FCC statementNoise emission statement for Germany LED indicator statementRegulatory information 143 Appendix a Regulatory information for wireless products Australia wired fax statementExposure to radio frequency radiation Regulatory model number European Union regulatory noticeDeclaration of Conformity Declaration of conformityRegulatory information 149 Energy Use Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses HP Officejet 4500 Desktop Third-party licensesSHA2 Zlib Third-party licenses Expat OpenSSL Third-party licenses 161 Appendix a Third-party licenses 163 Zlib HP Officejet 4500 Wireless Expat Third-party licenses 167 Appendix a Third-party licenses 169 SHA2 Third-party licenses 171 Order printing supplies online HP supplies and accessoriesSupplies Supported ink cartridgesHP media Set up faxing parallel phone systems Additional fax setupUSA Choose the correct fax setup for your home or officeDSL PBX Other equipment or services sharing your fax lineCase a Separate fax line no voice calls received To set up the device with a separate fax lineTo set up the device with DSL Case B Set up the device with DSLCase D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a distinctive ring serviceCase F Shared voice/fax line with voice mail To set up the device with a shared voice/fax lineTo set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modemTo set up the device with a computer DSL/ADSL modem Set up the device with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Case H Shared voice/fax line with computer modemExample of a parallel splitter Back view of the productPage Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Answering machine Example of a parallel splitter Page Appendix C Obtain a DSL/ADSL filter from your DSL/ADSL provider Example of a parallel splitter Serial-type fax setup To test fax setup via the device control panel Test fax setupChange basic network settings Network setup some models onlyChange advanced network settings View and print network settingsSet link speed To View IP settingsTo Change IP settings Network name Ssid Understand 802.11 wireless network settingsCommunication mode Data encryption Security settingsMethod To set up wireless communication using the installer Mac OSTo print a wireless test To turn off wireless communicationReset wireless settings Change the connection methodGuidelines for ensuring wireless network security Uninstall and reinstall the softwareGuidelines for reducing interference on a wireless network To add hardware addresses to a WAPTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Device management tools Use the HP Solution Center WindowsToolbox Windows HP Utility Mac OSOpen the HP Utility Embedded Web server some models onlyTo open the embedded Web server To open the HP UtilityPage Fax Memory Full Errors WindowsDevice Disconnected Ink AlertSolution 1 Install the ink cartridges correctly Cartridge ProblemPage Paper Jam Paper MismatchCartridge cradle cannot move Printer is out of paper General printer errorPrinter Offline Printer PausedAlign cartridge Index Symbols/NumericsPage Page OCR Page Twain Page 222 Page Hewlett-Packard Development Company, L.P