Chapter 7

If the installation program cannot discover the device, print the network configuration page, and enter the IP address manually in the installation program. For more information, see Understand the network configuration page (some models only).

Though it is not recommended that you assign the device with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by doing so.

Network port created does not match device IP address (Windows)

If you are using a computer running Windows, make sure that the network ports created in the device driver match the device IP address:

1.Print the device’s network configuration page

2.Click Start, point to Settings, and then click Printers or Printers and Faxes.

- or -

Click Start, click Control Panel, and then double-click Printers.

3.Right-click the device icon, click Properties, and then click the Ports tab.

4.Select the TCP/IP port for the device, and then click Configure Port.

5.Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the network configuration page.

6.Click OK twice to save the settings and close the dialog boxes.

Solve wireless problems (some models only)

If the device is unable to communicate with the network after completing the wireless setup and software installation, perform one or more of the following tasks in the order shown below.

•Basic wireless troubleshooting

•Advanced wireless troubleshooting

Basic wireless troubleshooting

Perform the following steps in the order presented.

NOTE: If this is the first time you are setting up the wireless connection, and you are using the included software, make sure that the USB cable is connected to the device and the computer.

Step 1 - Make sure the wireless (802.11) light is turned on

If the blue light near the HP device's wireless button is not lit, the wireless capabilities might not have been turned on. To turn on wireless, press and hold the Wireless button for three seconds.

NOTE: If your HP device supports Ethernet networking, make sure that an Ethernet cable has not been connected to the device. Connecting an Ethernet cable turns off the HP device's wireless capabilities.

112 Solve a problem