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HP 4500 - K7 manual Clean the ink cartridge contacts, Solution 8 Align the ink cartridges

Models: 4500 - K7

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Chapter 7

Solution 8: Align the ink cartridges

Align the ink cartridges if you see the following in the diagnostic report:

•Large-font text: Letters are jagged.

•Alignment pattern: Lines are jagged.

For instructions, see Align the ink cartridges.

If the issue persists, continue to the next step.

Solution 9: Replace the problem ink cartridge

If you saw defects on the Print Quality Diagnostic Report or Self-Test Report and cleaning and alignment did not help, replace the problem ink cartridge. For instructions, see Replace the ink cartridges.

If the issue persists, continue to the next step.

Solution 10: Service the product

If you have completed all the steps listed above and are still experiencing a problem, the product might need servicing.

To contact HP support, visit www.hp.com/support. If prompted, choose your country/ region, and then click Contact HP for information on calling for technical support.

Clean the ink cartridge contacts

Clean the ink cartridge contacts only if you get repeated messages on the display.

Before cleaning the ink cartridge contacts, remove the ink cartridge and verify that nothing is covering the ink cartridge contacts, then reinstall the ink cartridge. If you continue to get messages to check the ink cartridges, clean the ink cartridge contacts.

Make sure you have the following materials available:

•Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning ink cartridges.

•Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges).

CAUTION: Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the HP All-in-One.

88 Solve a problem

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HP 4500 - K7 manual Clean the ink cartridge contacts, Solution 8 Align the ink cartridges, Solution 10 Service the product

Contents

Officejet Officejet Advantage Page User Guide Safety information AccessibilityCopyright information Hewlett-Packard Company noticesContents Fax ScanCopy Solve a problem Work with ink cartridges112 Technical information HP supplies and accessories Device management tools Additional fax setupNetwork setup some models only Errors Windows Accessibility Get startedVisual MobilityFront view Eco-TipsUnderstand the device parts Printing supplies area Back viewLabel Name and Description Use the product control panelOverview of buttons and lights Change product settings Select the modeTypes of messages Critical error messages Finding the device model numberSelect print media Recommended papers for printing and copyingHP Photo Value Packs Tips for selecting and using media Recommended papers for photo printingHP Advanced Photo Paper HP Everyday Photo PaperLoad an original on the scanner glass To load an original on the scanner glassTo load an original in the document feeder tray Load an original in the automatic document feeder ADFLoad media To load media Maintain the device Clean the scanner glassTo clean the scanner glass To clean the rollers or separator pad Clean the exteriorClean the automatic document feeder ADF Some models only Maintain the device Turn off the device Print documents Windows PrintPrint documents Print brochures Print documents Mac OSPrint brochures Windows Print brochures Mac OSPrint on envelopes Print on envelopes WindowsPrint on envelopes Mac OS Quality Normal or BestPrint a Web page Mac OS Print a WebPrint a Web page Windows Print photos Print photos on photo paper WindowsPrint photos on photo paper Mac OS Quality Best or Maximum dpiPrint on special and custom-sized paper Print on special or custom-sized paper WindowsSet up custom sizes Mac OS Print borderless documentsPrint on special or custom-sized paper Mac OS Choose Manage Custom Sizes in the Paper Size pop-up menuPrint borderless documents Mac OS Two-sided printing duplexingPrint borderless documents Windows Perform two-sided printing Windows Perform two-sided printing Mac OSScan Scan an originalScan an original from the product control panel To scan from the product control panelPage Change copy settings CopyCopy documents To copy documentsTo change copy settings for a single job To save the current settings as defaults for future jobsSend a basic fax FaxSend a fax To send a fax manually from an extension phone Send a fax manually from a phoneTo send a basic fax from the device control panel Send a fax using monitor dialing Send a fax from memory Schedule a fax to send laterTo send a fax from memory To schedule a fax from the device control panelSend a fax in Error Correction Mode To cancel a scheduled faxTo send a fax to multiple recipients using group speed dial Send a fax to multiple recipientsReceive a fax manually To change the ECM setting from the control panelReceive a fax To receive a fax manually Set up backup faxOn Error Only Off To set backup fax from the device control panel Reprint received faxes from memoryPoll to receive a fax To reprint faxes in memory from the device control panelTo forward faxes from the device control panel Forward faxes to another numberSet the paper size for received faxes To set automatic reduction from the device control panel Set automatic reduction for incoming faxesBlock junk fax numbers Add numbers to the junk fax list To manually enter a number to blockTo remove numbers from the list of junk fax numbers If you are done, press No Print a Junk Fax ReportReceive faxes to your computer Fax to PC and Fax to Mac Change fax settings Configure the fax header Set the answer mode Auto answerSet the number of rings before answering To set or change the fax headerSet the fax error correction mode Change the answer ring pattern for distinctive ringSet the fax speed Set the dial typeSet the redial options Set the fax sound volume To set the fax sound volume via the device control panelFax speed setting Fast Medium Slow Fax over Internet Protocol FoIPPrint fax confirmation reports To enable fax confirmationUse reports Print fax error reports Print and view the fax logClear the fax log Print the details of the last fax transactionPrint a Caller ID History Report Work with ink cartridges Information about ink cartridgesCheck the estimated ink levels Related topicsHandle the ink cartridges Replace the ink cartridgesTo replace the ink cartridges Page Chapter Store printing supplies Advanced ink cartridge maintainanceAlign the ink cartridges To align the cartridges from the product control panelChapter Click Align the ink cartridges Mac OS Clean the ink cartridgesTo align the ink cartridges from the HP software To clean the ink cartridges from the product control panel To clean the ink cartridges from the HP softwareHP support Solve a problemIf you have a problem, follow these steps Before you call Obtain electronic supportHP support by phone Phone support period Telephone support numbers$OJ«ULH After the phone support period General troubleshooting tips and resourcesTroubleshooting topics Solve printing problems Error message appears on control-panel displayDevice shuts down unexpectedly Alignment failsDevice takes a long time to print Blank or partial page printedPlacement of the text or graphics is wrong Something on the page is missing or incorrectSolution 1 Use genuine HP cartridges Solution 2 Check the paperPoor print quality and unexpected printouts Device prints half a page, then ejects the paperSolution 3 Wait a short period of time if possible Solution 4 Check the print settingsCheck the print quality settings Check the Print in Grayscale settingMac OS Print Quality Diagnostic Report Example Ink Level Black is low replace. Tri-color is OKRagged or irregularly streaked or faded bars Regular white streaks in the bars Bar colors are not uniformExamples of bad large-font text Self-Test Report To evaluate the Diagnostic Solution 7 Clean the ink cartridges Black TextClean the ink cartridge contacts Solution 8 Align the ink cartridgesSolution 9 Replace the problem ink cartridge Solution 10 Service the productClean the area around the ink nozzles To clean the ink cartridge contactsTo clean the area around the ink nozzles Media is not picked up from a tray Solve paper-feed problemsMedia is not supported for the printer or tray Solve copy problems Media is not coming out correctlyPages are skewing Multiple pages are being picked upDocuments are missing or faded No copy came outCopies are blank Copy defects are apparent Size is reducedCopy quality is poor Solve scan problems Paper mismatchScanner did nothing Large, black typefaces look splotchy not smoothScan takes too long Part of the document did not scan or text is missingError messages appear Text cannot be editedScanned image quality is poor Check the originalsScan defects are apparent Size is reduced Solve fax problemsFax test failed Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Back view of the deviceChapter Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off HookDevice is having problems sending and receiving faxes Chapter Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes SolutionChapter Device cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine Solution Phone cord that came with my device is not long enoughTo extend your phone cord Color faxes do not printComputer cannot receive faxes Fax to PC and Fax to Mac Solve wired Ethernet network problems some models onlyGeneral network troubleshooting Make sure the wireless 802.11 light is turned on Solve wireless problems some models onlyBasic wireless troubleshooting Run the Wireless Network Test Advanced wireless troubleshootingRestart components of the wireless network To check a wireless connection Make sure that the HP device is connected to your networkCheck to see if you can access the embedded Web server EWS To access the EWSMake sure the HP device is on the network Network StatusMake sure the HP device is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with HP devices Solve device management problems Advanced firewall informationIncoming UDP ports 137, 138, 161 Ports are used for the following functions PrintingEmbedded Web server cannot be opened EWS is only available in EnglishTroubleshoot installation issues Hardware installation suggestionsCheck the hardware connections Check the computer systemSoftware installation suggestions Verify installation preliminariesUnderstand the Printer Status Report and Self-Test Report Check or perform the followingPrinter Status Report Understand the network configuration page some models only Network Configuration Clear jamsClear paper jams To clear a paper jam from the rear doorAvoid paper jams Warranty information Technical informationHewlett-Packard limited warranty statement HP product Duration of limited warrantyInk cartridge warranty information Device specifications Physical specificationsProduct features and capacities Processor and memory specificationsNetwork protocol specifications Some models only System requirementsUnderstand supported sizes Embedded Web server specifications some models onlyMedia specifications Media size Envelopes Main trayCards Photo mediaOther media Main tray Understand supported media types and weightsTray Type Weight Capacity Set minimum margins Media Left Right Top Bottom MarginPrint resolution Print specificationsCopy specifications Guidelines for two-sided duplex printingFax specifications Photo dpi Very Fine dpi Standard dpiScan specifications Acoustic emission specificationOperating environment Electrical requirementsRegulatory information FCC statement Vcci Class B compliance statement for users in JapanLED indicator statement Noise emission statement for GermanyRegulatory information 143 Appendix a Australia wired fax statement Regulatory information for wireless productsExposure to radio frequency radiation European Union regulatory notice Regulatory model numberDeclaration of conformity Declaration of ConformityRegulatory information 149 Energy Use Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses Third-party licenses HP Officejet 4500 DesktopSHA2 Zlib Third-party licenses Expat OpenSSL Third-party licenses 161 Appendix a Third-party licenses 163 Zlib HP Officejet 4500 Wireless Expat Third-party licenses 167 Appendix a Third-party licenses 169 SHA2 Third-party licenses 171 HP supplies and accessories Order printing supplies onlineSupplies Supported ink cartridgesHP media Additional fax setup Set up faxing parallel phone systemsChoose the correct fax setup for your home or office USAOther equipment or services sharing your fax line DSL PBXTo set up the device with a separate fax line Case a Separate fax line no voice calls receivedCase B Set up the device with DSL To set up the device with DSLCase D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service Case E Shared voice/fax lineTo set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mailTo set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modemSet up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Shared voice/fax with computer dial-up modemExample of a parallel splitter Back view of the productPage Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Answering machine Example of a parallel splitter Page Appendix C Obtain a DSL/ADSL filter from your DSL/ADSL provider Example of a parallel splitter Serial-type fax setup Test fax setup To test fax setup via the device control panelNetwork setup some models only Change basic network settingsChange advanced network settings View and print network settingsSet link speed To View IP settingsTo Change IP settings Network name Ssid Understand 802.11 wireless network settingsCommunication mode Security settings Data encryptionTo set up wireless communication using the installer Mac OS MethodTo turn off wireless communication To print a wireless testReset wireless settings Change the connection methodUninstall and reinstall the software Guidelines for ensuring wireless network securityGuidelines for reducing interference on a wireless network To add hardware addresses to a WAPTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Use the HP Solution Center Windows Device management toolsToolbox Windows HP Utility Mac OSEmbedded Web server some models only Open the HP UtilityTo open the embedded Web server To open the HP UtilityPage Errors Windows Fax Memory FullDevice Disconnected Ink AlertCartridge Problem Solution 1 Install the ink cartridges correctlyPage Paper Jam Paper MismatchCartridge cradle cannot move General printer error Printer is out of paperPrinter Offline Printer PausedAlign cartridge Symbols/Numerics IndexPage Page OCR Page Twain Page 222 Page Hewlett-Packard Development Company, L.P