Contents

 

Solve wireless problems (some models only)........................................................................

112

Basic wireless troubleshooting.........................................................................................

112

Advanced wireless troubleshooting..................................................................................

113

Step 1: Make sure your computer is connected to your network................................

113

Step 2: Make sure that the HP device is connected to your network.........................

114

Step 3: Check to see if the firewall software is blocking communication....................

115

Step 4: Make sure the HP device is online and ready................................................

116

Step 5: Make sure the wireless version of the HP device is set as the default printer

 

driver (Windows only).................................................................................................

116

Step 6: Make sure the HP Network Devices Support service is running (Windows

 

only)............................................................................................................................

117

Add hardware addresses to a wireless access point (WAP)......................................

117

Configure your firewall to work with HP devices.....................................................................

118

Solve device management problems.....................................................................................

119

Embedded Web server cannot be opened.......................................................................

120

The EWS is only available in English...............................................................................

120

Troubleshoot installation issues.............................................................................................

121

Hardware installation suggestions....................................................................................

121

Software installation suggestions.....................................................................................

122

Understand the Printer Status Report and Self-Test Report..................................................

122

Understand the network configuration page (some models only)..........................................

124

Clear jams...............................................................................................................................

125

Clear paper jams..............................................................................................................

126

Avoid paper jams..............................................................................................................

127

A Technical information

 

Warranty information..............................................................................................................

128

Hewlett-Packard limited warranty statement....................................................................

129

Ink cartridge warranty information....................................................................................

130

Device specifications..............................................................................................................

131

Physical specifications......................................................................................................

131

Product features and capacities.......................................................................................

131

Processor and memory specifications..............................................................................

131

System requirements........................................................................................................

132

Network protocol specifications (Some models only).......................................................

132

Embedded Web server specifications (some models only)..............................................

133

Media specifications.........................................................................................................

133

Understand supported sizes.......................................................................................

133

Understand supported media types and weights.......................................................

135

Set minimum margins.................................................................................................

136

Guidelines for two-sided (duplex) printing............................................................

137

Print resolution..................................................................................................................

137

Print specifications............................................................................................................

137

Copy specifications...........................................................................................................

137

Fax specifications.............................................................................................................

138

Scan specifications...........................................................................................................

139

Operating environment.....................................................................................................

139

Electrical requirements.....................................................................................................

139

Acoustic emission specification........................................................................................

139

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