Contents
Solve wireless problems (some models only)........................................................................
112
Basic wireless troubleshooting.........................................................................................
Advanced wireless troubleshooting..................................................................................
113
Step 1: Make sure your computer is connected to your network................................
Step 2: Make sure that the HP device is connected to your network.........................
114
Step 3: Check to see if the firewall software is blocking communication....................
115
Step 4: Make sure the HP device is online and ready................................................
116
Step 5: Make sure the wireless version of the HP device is set as the default printer
driver (Windows only).................................................................................................
Step 6: Make sure the HP Network Devices Support service is running (Windows
only)............................................................................................................................
117
Add hardware addresses to a wireless access point (WAP)......................................
Configure your firewall to work with HP devices.....................................................................
118
Solve device management problems.....................................................................................
119
Embedded Web server cannot be opened.......................................................................
120
The EWS is only available in English...............................................................................
Troubleshoot installation issues.............................................................................................
121
Hardware installation suggestions....................................................................................
Software installation suggestions.....................................................................................
122
Understand the Printer Status Report and Self-Test Report..................................................
Understand the network configuration page (some models only)..........................................
124
Clear jams...............................................................................................................................
125
Clear paper jams..............................................................................................................
126
Avoid paper jams..............................................................................................................
127
Warranty information..............................................................................................................
128
Hewlett-Packard limited warranty statement....................................................................
129
Ink cartridge warranty information....................................................................................
130
Device specifications..............................................................................................................
131
Physical specifications......................................................................................................
Product features and capacities.......................................................................................
Processor and memory specifications..............................................................................
System requirements........................................................................................................
132
Network protocol specifications (Some models only).......................................................
Embedded Web server specifications (some models only)..............................................
133
Media specifications.........................................................................................................
Understand supported sizes.......................................................................................
Understand supported media types and weights.......................................................
135
Set minimum margins.................................................................................................
136
Guidelines for two-sided (duplex) printing............................................................
137
Print resolution..................................................................................................................
Print specifications............................................................................................................
Copy specifications...........................................................................................................
Fax specifications.............................................................................................................
138
Scan specifications...........................................................................................................
139
Operating environment.....................................................................................................
Electrical requirements.....................................................................................................
Acoustic emission specification........................................................................................
5