HP 5000 s2 Sheet-feed 60

54 Chapter 6 Product accessibility and support

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Contents

Page Page Table of contents Page Page Page 1 Product basics Page Page Page Page HP Smart Document Scan Software HP Scanner Tools Utility HP TWAIN ISIS Page 2 Use the scanner Document loading tips Page Load documents Page Page Load cards into the document input tray Tips on scanning Scan from the front panel buttons Scan from HP Smart Document Scan Software Scan from ISIS- or TWAIN-compliantscanning software Page 3 Overview of scanning software features View profiles Create HP Smart Document Scan Software profiles Create scan profiles that use non-HPscanning software Import and export HP Smart Document Scan Software scan profiles Import and export TWAIN scan profiles Page Page Page Page Page 4 Care and maintenance Page Page Page Page Page Page Page Page Page Page Page 5 Troubleshooting Page Page Check the cables Uninstall and then reinstall the HP Scanjet drivers and tools Check the USB connection Check that the scanner has power Reset the scanner The scanner has stopped working correctly Page Scanner will not turn on Scanner keeps turning off Scanner does not scan right away Scanner scans only one side of a two-sidedpage Scanned pages are missing at the scan destination Scanned image is fuzzy Scanned pages are out of order at the scan destination Optimize scanning and task speeds The scan is completely black or completely white Scanned images are not straight Vertical white stripes appear on the printed page Vertical colored stripes appear on the printed page Scan files are too large Page Page Paper jamming, skewing, misfeeds, or multiple-pagefeeds Scanning fragile originals Paper does not feed from the scanner Originals are curling up in the scanner output tray The bottom of the scanned image is cut off The scanned images have streaks or scratches An item loaded in the scanner jams repeatedly Clear jams from the scanner paper path 6 Product accessibility and support Page 7 Specifications and warranty Page Page Page Page Page Index