Clean the rollers
Clean the rollers under the following conditions:
●The HP Scanner Tools Utility indicates that cleaning is needed.
●You experience repeated document jams.
●The document feeder does not pull pages into the paper path.
●The scanned images are elongated.
●You frequently scan any of the following types of documents: coated paper, chemically treated documents such as carbonless paper, documents with a large amount of calcium carbonate, documents written with or written on with pencil, documents printed by inkjet printers, documents on which the toner has not fused.
To clean the rollers, follow these steps:
1.Press the Power (
) button to turn off the scanner, and then disconnect the USB cable and power supply from the scanner.
2.Open the document feeder hatch.
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