HP 7.2 manual Support and other resources, Information to collect before contacting HP

5 Support and other resources

Information to collect before contacting HP

Be sure to have the following information available before you contact HP:

•Software product name

•Hardware product model number

•Operating system type and version

•Applicable error message

•Third-party hardware or software

•Technical support registration number – (if applicable)

How to contact HP

Use the following methods to contact HP technical support:

•In the United States, see the Customer Service / Contact HP United States website for contact options:

http://welcome.hp.com/country/us/en/contact_us.html

•In the United States, call 1-800-HP-INVENT (1-800-474-6836) to contact HP by telephone. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, conversations might be recorded or monitored.

•In other locations, see the Contact HP Worldwide website for contact options: http://welcome.hp.com/country/us/en/wwcontact.html

Security bulletin and alert policy for non-HP owned software components

Open source software (such as OpenSSL) or third-party software (such as Java) are sometimes included in HP products. HP discloses that the non-HP owned software components listed in the Insight Management end user license agreement (EULA) are included with Insight Management. The EULA is included with the Insight Management Installer on Insight Management DVD #1.

HP addresses security bulletins for the software components listed in the EULA with the same level of support afforded HP products. HP is committed to reducing security defects and helping you mitigate the risks associated with security defects when they do occur.

When a security defect is found, HP has a well defined process that culminates with the publication of a security bulletin. The security bulletin provides you with a high level description of the problem and explains how to mitigate the security defect.

Subscription service

HP recommends that you register your product at the Subscriber's Choice for Business website:

http://www.hp.com/country/us/en/contact_us.html

After registering, you will receive email notification of product enhancements, new driver versions, firmware updates, and other product resources.

Registering for software technical support and update service

Insight Management includes one year of 24 x 7 HP Software Technical Support and Update Service. This service provides access to HP technical resources for assistance in resolving software implementation or operations problems.

Information to collect before contacting HP 47