If you are still experiencing faxing problems, continue with the following sections for more troubleshooting help.

The fax test failed

If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then navigate to the appropriate topic in this section for information:

●The fax hardware test failed

●The fax connected to active telephone wall jack test failed

●The phone cord connected to correct port on fax test failed

●The fax line condition test failed

●The dial tone detection test failed

The fax hardware test failed

Solution

●Turn off the HP all-in-one by using the On button located on the control panel and then unplug the power cord from the back of the HP all-in-one. After a few seconds, plug the power cord back in and turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section.

●Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.

●If you are running the test from the Fax Setup Wizard, make sure the HP all- in-one is not busy completing another task, such as receiving a fax or making a copy. Check the color graphics display for a message indicating that the

HP all-in-one is busy. If it is busy, wait until it is finished and in the idle state, before running the test.

After you resolve any problems found, run the fax test again to make sure it passes and your HP all-in-one is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP for support. For information on contacting HP for support, see Get HP support.

The fax connected to active telephone wall jack test failed

Solution

●Check the connection between the telephone wall jack and the HP all-in-one to make sure the phone cord is secure.

●Make sure you use the phone cord that came with your HP all-in-one. If you do not use the supplied phone cord to connect from the telephone wall jack to your HP all-in-one, you may not be able to send or receive faxes. After you plug in the phone cord that came with your HP all-in-one, run the fax test again.

●Make sure you have correctly connected the HP all-in-one to the telephone wall jack. Using the phone cord supplied in the box with your HP all-in-one, connect one end to your telephone wall jack, then connect the other end to the port labeled "1-LINE" on the back of your HP all-in-one. For more information on setting up your HP all-in-one for faxing, see Fax setup.

●If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP all-in-one directly to the telephone wall jack.

Troubleshooting information

User Guide

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HP 7310xi, 7410xi manual Fax test failed, Fax hardware test failed Solution
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7310, 7410, 7410xi, 7310xi specifications

The HP 7310xi, 2613, 2610, and 2610xi are part of HP's versatile lineup of all-in-one printers designed to cater to diverse printing needs in both office and home environments. These models combine functionality with advanced technology to deliver high-quality outputs, making them ideal choices for users looking for reliability and innovation in printing solutions.

The HP 7310xi is an all-in-one printer that excels in versatility and functionality. It features print, scan, copy, and fax capabilities, addressing a wide range of document handling requirements. The printer supports a variety of media sizes, making it suitable for everything from standard letter-sized documents to larger presentations. One of its standout features is the support for wireless connectivity, allowing users to print from multiple devices without the hassle of cables. The HP 7310xi also benefits from HP's Smart Web Printing technology, which optimizes web pages for printing, reducing waste and ensuring that every relevant detail is captured.

The HP 2613 and 2610 models focus primarily on providing exceptional print quality with efficient performance. With a resolution of up to 4800 x 1200 optimized dpi, these printers deliver sharp text and vivid imagery, great for both business documents and colorful graphics. These devices support a range of paper types and sizes, ensuring flexibility for users. Moreover, its easy-to-use interface makes navigation seamless, making it an excellent choice for everyday printing tasks.

The HP 2610xi model is an enhancement over the standard 2610, offering additional features like a built-in card reader for direct photo printing and enhanced scanning capabilities. This model is known for its compact design, which saves space while still delivering powerful performance. Finally, all these models emphasize energy efficiency, with features that reduce power consumption, aligning with eco-friendly initiatives.

Overall, the HP 7310xi, 2613, 2610, and 2610xi showcase HP's commitment to delivering multifunctional printers that combine high-performance features, ease of use, and technology designed for today’s fast-paced environment. Whether it's for high-volume office printing or creative projects at home, these models provide reliability and stunning results, making them valuable assets for any user. With their combined capabilities, users can streamline their printing processes, ultimately enhancing productivity and satisfaction.
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