Troubleshooting information

Chapter 16

Caution Trying to clear a paper jam from the front of the HP all-in-one can damage the print mechanism. Always access and clear paper jams through the rear clean-out door.

2 Gently pull the paper out of the rollers.

Warning If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP all-in-one, more paper jams are likely to occur.

3Replace the rear clean-out door. Gently push the door forward until it snaps into place.

4Press OK to continue the current job.

Paper has jammed the automatic document feeder

Solution

1Pull the document feeder tray from the HP all-in-one to remove it.

2Lift the cover of the automatic document feeder.

3 Gently pull the paper out of the rollers.

Warning If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the automatic document feeder. If you do not remove all the pieces of paper from the HP all-in-one, more paper jams are likely to occur.

In the rare occurrence of a severe paper jam, you might need to remove the face plate from the front of the automatic document feeder and lift the pick assembly to remove torn pieces of paper from deep inside the automatic document feeder. For more information, see The automatic document feeder picks up too many pages or none at all.

4Close the cover of the automatic document feeder, and then reattach the document feeder tray.

Paper has jammed the optional two-sided printing accessory

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HP Officejet 7300/7400 series all-in-one