Troubleshooting information

Chapter 16

To minimize interference from another wireless network, try changing channels.

Move the HP all-in-one and the access point closer together. If the distance between your access point and the HP all-in-one is significant, try reducing the distance. (The range for 802.11b is approximately 100 feet, and less if there is any interference.) If possible, provide a clear path between the access point and HP all-in-one, and minimize sources of radio interference.

Solution

Your HP all-in-one was connected to a network at one time. It is now directly connected to a computer using a USB cable. The HP Instant Share application is reading the previous network settings.

If you are trying to use HP Instant Share while using a USB cable, reset the network settings on the HP all-in-one or access HP Instant Share from the HP Image Zone software on your computer.

Note For more information on resetting network settings, see the Network Guide that came with your HP all-in-one.

Failed to connect to HP Instant Share

Solution

The domain name server (DNS) did not have an entry for the URL.

Check the DNS settings, then try the task again later.

To check the DNS IP address

1Press Setup on the control panel of your HP all-in-one. The Setup Menu appears on the color graphics display.

2Press 8, and then press 1.

This selects Network and then View Network Settings. The Network Settings menu appears.

3Press 1 to select Print Detailed Report.

The network configuration page prints on your HP all-in-one.

4Find the DNS Server information and verify that the IP address of the network's domain name server is accurate.

Call your Internet Service Provider (ISP) to verify the DNS address.

5If it is invalid, access the embedded Web server (EWS) and enter the correct IP address.

To enter information in the EWS

1Find the device IP Address on the network configuration page.

2Enter the device IP Address into the Address field on a browser on your computer.

The EWS Home page appears in your browser window.

3Click the Networking tab.

4Using the sidebar navigation, find the information you are looking to change and enter the correct information.

For more information, see the HP Officejet 7300/7400 series all-in-onesection in the HP Image Zone Help.

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HP Officejet 7300/7400 series all-in-one