142 HP Jornada H/PC User’s Guide
Troubleshooting basic problems
If you have a specific problem, review the information below to see if you can find the answer quickly. Or, visit the HP Jornada Web site at www.hp.com/handheld for current information about common difficulties.
Problem | Diagnosis / Remedy |
HP Jornada does not turn on when not connected to AC power.
Battery power is too low to run device. Connect to AC power, and then turn on your HP Jornada. (Charge the battery regularly to avoid running out of battery power.)
| Battery runs out | You are using your HP Jornada in ways |
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| of power | that drain the batteries quickly. |
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| very quickly. | See the Managing battery power |
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| section in chapter 7. |
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| HP Jornada does | The HP Jornada is designed to stay on |
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| not auto- | while connected to a computer. |
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| suspend when | This is the correct behavior. No action |
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| connected to a | is needed. |
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| desktop PC |
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| or when using |
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| the modem. |
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| HP Jornada | Batteries are too low to run device. When |
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| automatically | a critically low |
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| shuts down. | encountered, the HP Jornada initiates a |
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| safety shutdown. Connect to AC power |
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| and charge the main battery. Do not |
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| remove the backup batteries before |
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| charging the main battery. |
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| HP Jornada does | HP Jornada is locked up. Connect the |
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| not turn on when | HP Jornada to external power, and |
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| connected to | perform a soft reset. (See the Resetting |
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| AC power. | section in this chapter.) |
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| (Caution: You may lose any unsaved data |
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| when performing a soft reset.) |
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Chapter8.p65 0108 | 142 | 2/4/99, 4:14 PM |