146 HP Jornada H/PC User’s Guide

Unable to dial out using the modem

•Verify that the modem is installed correctly

(model 820e only) and connected to the telephone line.

•If you are using the internal modem (model 820 only), verify that you are using an analog telephone line. (Most home telephone lines are analog, while most office telephone lines are digital.)

•Verify that you have correctly set dialing properties for this connection.

•Check to see if the modem is waiting for a dial tone. To do this, on the Start menu, point to Programs, point to Communication, and then click Remote Networking. Select your connection, and then click Properties on the File menu. In the Dial-Up Connection dialog box, click Configure and then click the Call Options tab. Verify that Wait for dial tone before dialing is selected.

•Allow more time for the call to go through if you are attempting to make an international call. On the

Call Options tab described in the previous step, clear the Cancel the call if not connected within option or increase the number of seconds allowed.

Able to dial out, but unable to make a proper connection

•Verify that the network you are attempting to connect to supports PPP (Point-to-Point protocol) or SLIP (Serial Line Internet Protocol).

•Verify that you have the correct dialing location selected. On the Start menu, point to Settings, click Control Panel, and then double-click the Dialing icon. Make sure that the location settings reflect your current location, that the dialing pattern for the location is appropriate, and that the local country and area code are correct.

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