Chapter 8 Troubleshooting 145

 

 

 

Problem

Diagnosis / Remedy

 

 

Unable to send e-mail

Message header is too big. If your address

 

messages from Inbox

list exceeds 32 KB, Inbox is unable to send

 

the message.

 

 

 

HP viewer seems to

Contacts, Calendar, and Tasks databases

launch slowly

are very big. Limit the size of your

 

databases by synchronizing only selected

 

contacts, appointments, and tasks. For more

 

information, see the Synchronizing selected data

 

section in chapter 4 of the User’s Guide.

 

 

 

After performing a soft

You must disconnect the USB device before

reset, the touch pad or

performing a soft reset. Disconnect the USB

USB device does not

device, perform a soft reset, and then

work

reconnect the USB device again.

 

 

 

HP Jornada locks up

Program memory is low. Connect to AC

 

power, and perform a soft reset (see the

 

Resetting section in chapter 8 of the User’s

 

Guide). You can also use the System control

 

panel to increase the allocated program

 

memory. For more information, see the

 

Settings topic on online help.

 

 

 

The display is

Some VGA projectors may have a different

distorted on an

refresh timing than yourÊ HPÊ Jornada. To

external monitor or

optimize the display, install Hpvoutst.exe

projector

from the HPÊ Jornada compact disc to your

 

HP Jornada. For details installing

 

Hpvoutst.exe, refer to the Readme.file on

 

the compact disc or see the Adding software

 

section in chapter 7 of the User’s Guide.

 

 

 

Troubleshooting remote connections

This section offers troubleshooting help for trying to connect your HP Jornada to other computers. For problems communicating with your desktop, see WindowsÊCE Services Help.

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HP 820 manual Troubleshooting remote connections, Information, see the Synchronizing selected data