Support and Service

Getting HP OmniBook Assistance

Repair Assistance

Warranty. You must contact one of the participating support providers listed in item 3 in “Support Assistance” above, or an HP Service Center to receive warranty service. The support provider will help qualify your unit for warranty repair based on the warranty applicable to your unit and original purchase date, and will provide you with repair processes in your area. Warranty service includes the cost of shipping, handling, duties, taxes, freight or fees to or from the service location.

Out of Warranty. Contact one of the support providers listed in items 2 or 3 in “Support Assistance” above, or an HP Service Center. The support provider will provide you with repair charges and processes in your area.

Customer Support Centers

HP Customer Support Centers will assist you by email or telephone for free (you are responsible for the telephone charges) during the term of the warranty.

During the free assistance period, HP will assist with questions about:

∙Included applications and operating systems.

∙HP-described operation environments and conditions.

∙HP accessories, HP upgrades, and basic operation and troubleshooting.

HP will not be able to help with questions about:

∙Non-HP hardware, software, operating systems, or usage not intended for or included (by HP) with the product.

∙How to repair the product yourself.

∙Product development, custom installations.

∙Consulting.

Reference Guide 123