Troubleshooting

Solving Problems

Solving Problems

If your OmniBook has a problem, find the symptom below that matches your situation. Try the suggestions one at a time.

Here are some other sources of information:

 

∙ Click Start, Help and use the Windows Troubleshooters.

 

∙ See the Microsoft Windows manual shipped with the OmniBook.

 

∙ For information about system addresses, interrupts, or memory, see “Software System

 

Resources” on page 131.

 

∙ Find technical tips and software updates for the OmniBook at the HP Customer Care

 

website (http://www.hp.com/cposupport/eschome.html).

 

∙ Test your OmniBook by running the DiagTools test program. See “To run the

 

diagnostic test” on page 115.

 

∙ Contact your dealer or Hewlett-Packard—see “Support Assistance” on page 122.

 

Please have your OmniBook with you.

 

 

Note

For Windows NT, if you install new services, hardware devices, or applications, you

 

must reinstall the Service Pack from the Recovery CD—see OmniBook Notes in the

 

online OmniBook Library. This ensures that the Service Pack components work

 

properly. It will not write over any applications, settings, or drivers you have installed.

 

 

Accessory Problems

If a port on a dock isn’t working

∙Check that ac power is connected to the dock.

∙Try using the corresponding OmniBook port, while undocked.

∙Make sure the OmniBook is fully inserted in the dock.

∙See the manual for the dock.

If you can’t boot from a CD in a CD-ROM drive

∙Make sure the CD is a bootable CD, such as the OmniBook Recovery CD.

98 Reference Guide