troubleshooting

Symptom describes the sign or warning message for the type of problem.

Problem identifies one or more reasons why the symptom may have occurred.

Solution describes what you should do to try to solve the problem.

For help on general and miscellaneous problems you may be experiencing with your PC, refer to the following pages for possible solutions. For more detailed information, press the Help button on your keyboard, or click Start on the taskbar and select Help and Support.

To find help for problems with your PC, see the table in this section that describes the symptom, problem, and solution for your situation. Look up the description of the symptom or problem, and try the solution listed. The tables appear in this order:

•Audio

•CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive

•Diskette (Floppy) Drive

•Display (Monitor)

•Hard Disk Drive

•Hardware Installation

•Internet Access

•Keyboard and Mouse

•Memory

•Power

•Miscellaneous

Some of the symptoms listed may not apply to your PC. For problems relating specifically to the monitor or printer, refer to the equipment documentation.

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