cd-rom, cd-rw, dvd-rom, or dvd writer drive

Symptom

Problem

Solution

 

 

 

CD-ROM, CD-RW, DVD-

Disc is upside down in the

Reinsert the disc with the label facing up.

ROM, or DVD+RW/+R

drive tray.

 

 

drive cannot read a disc or

 

 

 

DVD drive takes longer to

Wait at least 30 seconds to let the DVD drive determine the

takes too long to start.

start because it has to

type of media. If it still does not start, read the other

 

 

determine media type being

solutions listed in this topic.

 

played.

 

 

 

 

 

 

Disc is dirty.

Clean the disc with a CD cleaning kit, available from most

 

 

PC stores.

 

Windows does not detect

Driver program may be corrupted. Force the software to

 

CD-ROM or DVD-ROM

reinstall it by doing the following:

 

driver.

1

Click Start, and then click Control Panel.

 

 

2

Click Performance and Maintenance, if it is

 

 

 

present, and then double-click System.

 

 

3

Click the Hardware tab, and then click the Device

 

 

 

Manager button.

 

 

4

Click the plus sign (+) next to the DVD/CD-ROM drives,

 

 

 

and select the problem drive.

 

 

5

Click the Action menu item, and select Uninstall.

 

 

6

Restart your PC: Click Start, click Turn Off

 

 

 

Computer, and then click Restart.

 

 

 

Recording audio CDs is

Wrong disc type or poor

Verify that you are using the correct disc type (media) for

difficult or impossible.

quality disc is being used.

the drive. Try a different brand of disc.

 

 

 

Cannot remove a CD or

The PC is turned off.

Turn on your PC and press the Eject button to extend

DVD disc.

 

the tray.

 

 

 

 

troubleshooting 75