keyboard and mouse

Symptom

Problem

Solution

 

 

 

Keyboard commands and

Keyboard connector is not

Turn off the PC by using the mouse, reconnect the keyboard

typing are not recognized

properly connected.

to the back of your PC, and turn on your PC.

by the PC.

 

 

Program in use has stopped

Restart or turn off your PC using the mouse.

 

 

responding to commands.

 

 

 

 

 

Keyboard is damaged.

Press the Help ? button on the keyboard to open the Help &

 

 

Support Center, or refer to the Warranty & Support Guide

 

 

to contact Support for replacement details.

 

 

 

Cursor will not move using

The Num Lock key may

Press the Num Lock key. The Num Lock light should not be

the arrow keys on the

be on.

on if you want to use the arrow keys in the number keys

keypad.

 

group.

 

 

 

The keyboard Print button

Some programs do not

Use the Print menu item in the program.

does not work.

recognize the Print button.

 

 

 

 

Wireless keyboard does not

Keyboard batteries are low

Replace the two AA alkaline batteries in the wireless

work after installation or is

or empty.

keyboard; then set the ID channel by pressing the Connect

not detected.

 

button on the wireless receiver and then on the keyboard.

 

 

Refer to the documentation that came with your wireless set.

 

 

 

Mouse does not respond to

Mouse connector is not

Turn off your PC using the keyboard:

movement or is too slow.

properly plugged into the

1 Press the Ctrl and Esc keys on the keyboard at the same

 

back of the PC.

time to display the Start menu.

 

 

2 Use the up or down arrow key to select Turn Off

 

 

Computer, and then press the Enter key on the

 

 

keyboard.

 

 

3 Use the up or down arrow key to select Turn Off, and

 

 

then press the Enter key.

 

 

After the shutdown is complete, plug the mouse connector

 

 

into the back of your PC and turn on your PC.

 

 

 

 

Program in use has stopped

Restart your PC by using the keyboard. If possible, save any

 

responding to commands.

open files and close open applications before restarting.

Mouse moves only vertically

Mouse roller ball is dirty.

Remove roller ball cover from bottom of mouse and clean

or horizontally.

 

the ball with a damp, lint-free cloth (not paper).

 

 

 

 

Mouse is damaged.

Press the Help ? button on the keyboard to open the Help &

 

 

Support Center, or refer to the Warranty & Support Guide

 

 

to contact Support for replacement details.

 

 

 

Mouse does not work after

Mouse is not connected

Try unplugging and then reconnecting the mouse cable to

installation or is not

properly.

your PC.

detected.

 

 

Wireless mouse batteries

Replace the two AA alkaline batteries in the mouse; then set

 

 

are low or empty.

the ID channel by pressing the Connect button on the

 

 

wireless receiver and then on the mouse. Refer to the

 

 

documentation that came with your wireless set.

 

 

 

troubleshooting 81