hardware installation (continued)

Symptom

Problem

Solution

 

 

 

New device does not work.

Cannot install new device

You must be logged in as the computer administrator to

 

driver.

install or uninstall a device driver. To switch users, click

 

 

Start, click Log Off, and then click Switch User; choose

 

 

the computer administrator user. (The computer

 

 

administrator is usually the user Owner.)

New or existing device does

A hardware device conflict

To resolve a device conflict, you may need to disable one

not work after installing a

exists.

of the devices or uninstall an old device driver:

new device.

 

1

Click Start and choose Control Panel.

 

 

2

Click Performance and Maintenance, if it is

 

 

 

present.

 

 

3

Double-click the System icon and select the

 

 

 

Hardware tab.

 

 

4

Click the Device Manager button.

 

 

5

Click the + (plus) symbol next to the problem device

 

 

 

and check for exclamation points in a yellow circle near

 

 

 

the device icon. The exclamation point means there is a

 

 

 

device conflict or problem with the device. Exclamation

 

 

 

points do not always appear when a device is not

 

 

 

working properly.

 

 

6

If there is an old or unnecessary device driver listed in

 

 

 

the Device Manager, this may be causing the device

 

 

 

conflict. To uninstall the old driver for the new device

 

 

 

driver to work properly, do the following: Right-click the

 

 

 

device, click Uninstall, and then click OK.

 

 

7

Right-click the device and select Properties.

 

 

8

If available, click the Resources tab to verify that there

 

 

 

is a device conflict.

 

 

9

Click the General tab to see if your device is enabled

 

 

 

and working properly. If it is available, click the

 

 

 

Troubleshoot button and follow the onscreen

 

 

 

instructions in the device troubleshooter wizard.

 

 

10

Restart the PC. Click Start, click Turn Off Computer,

 

 

 

and then click Restart.

 

 

 

 

troubleshooting 79

Page 87
Image 87
HP a300n, a307x manual Click Start and choose Control Panel, Hardware tab

a307x, a300n specifications

The HP A302x, A300n, M400y (D7222P), M490n, and A307x series represents a diverse range of printing solutions tailored to meet the demands of various users, from small businesses to larger enterprises. These models showcase HP's commitment to innovative technology, quality output, and cost efficiency.

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