power

Symptom

Problem

Solution

 

 

 

PC will not turn on

PC is not securely connected

Ensure that cables connecting the PC to the external power

and/or start.

to an external power source.

source are plugged in properly.

 

Monitor is not connected or

Connect the monitor to the PC, plug it in, and turn it on.

 

is not on.

 

 

 

 

 

Line voltage selection switch

Set the line voltage selection switch to the correct setting for

 

is not in the proper position

your country/region, or refer to the Warranty & Support

 

for your country/region

Guide to contact Support.

 

(115V/230V).

 

 

Wall outlet is defective.

Test the outlet by connecting a different electrical device to

 

 

the outlet.

 

 

 

 

Wrong memory modules

Reinstall the old memory to return your PC to its original

 

were used in an upgrade, or

state. Refer to “upgrading and servicing the pc” for

 

memory modules were

instructions.

 

installed in the wrong

 

 

location.

 

 

 

 

 

Hard disk drive is damaged.

Press the Help ? button on the keyboard to open the Help &

 

 

Support Center, or refer to the Warranty & Support Guide

 

 

to contact Support for replacement details.

 

 

 

 

After an upgrade or repair,

Reseat drive power, data, and power supply cables. See

 

the drive power, data, or

the “upgrading and servicing the pc” for instructions.

 

power supply cables may

 

 

not be properly connected.

 

 

 

 

PC appears locked up and

PC is not working.

Press and hold the On button until the PC turns off.

won’t turn off when the On

 

 

button is pressed.

 

 

 

 

 

PC powered off

The unit temperature was

Unit is in an exceedingly hot environment. Let it cool down.

automatically.

exceeded.

Ensure PC air vents are not blocked and internal fan is

 

 

running. Note that your PC may not have an internal fan.

 

The unit temperature was

Replace cover or access panel, and let the PC cool down

 

exceeded because the PC

before attempting to turn on power to the PC.

 

was functioning with the

 

 

cover or access panel

 

 

removed.

 

 

 

 

 

Processor or system fan has

Refer to the Warranty & Support Guide to contact Support

 

failed.

for replacement details. Note that your PC may not have an

 

 

internal fan.

 

 

 

troubleshooting 83