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HP A610 manual Troubleshooting, Printer hardware problems

Models: A610

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8 Troubleshooting

The HP Photosmart printer is designed to be reliable and easy to use. This chapter answers frequently asked questions about using the printer and printing without a computer. It contains information about the following topics:

●Printer hardware problems

●Printing problems

●Bluetooth printing problems

●Error messages

For troubleshooting information about using the printer software and printing from a computer, see the electronic Help. For information about viewing the electronic Help, see Find more information.

Printer hardware problems

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Note If you want to connect the printer to a computer with a USB cable, HP recommends using a 2.0 high-speed compliant cable 3 meters (10 feet) or less in length.

The On light is flashing green but the printer is not printing.

Solution

●If the printer is turned on, it is initializing. Wait for it to finish.

●If the printer is turned off, and the optional HP Photosmart Internal Battery is installed, the battery is charging.

The Attention light is flashing red.

Cause The printer requires attention. Try the following solutions.

HP Photosmart A610 series User Guide

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HP A610 manual Troubleshooting, Printer hardware problems

Contents

HP Photosmart A610 series Page Copyrights and trademarks Hewlett-Packard Company noticesTrademarks Environmental statements Contents Manually clean the print cartridge contacts Welcome Find more information Printer parts Front of printer Rear of printer Input tray and inside front of printer Indicator lights Control panel Optional accessories Internal battery compartmentOptional HP Photosmart Internal Battery HP Bluetooth wireless printer adapter To use the printer menus Use the printer menusHP Photosmart Carrying Case Photo printing overview Start-to-finish printingStep Choose and load paper Step Get photos Step Navigate through and view your photos Index Step Select photos to printStep Choose a photo layout Step Print photos Paper basics Choose and load paperChoose the right paper Load your paper To load paper To change the paper type Memory card CompactFlash How to insert the memory card Print from a memory cardGet photos from a memory card Insert a memory card Secure Digital Memory card How to insert the memory card MicrodriveMultiMediaCard Navigate through and view your photos Remove a memory card Select multiple photos Choose a photo layout Print your photos To print a single photoTo print a group of selected photos To print a photo index To print camera-selected photos To create panoramic photos Stitch several photos together Creative projectsPrint panoramic photos To print panoramic photos Print photo stickersSelect any photo Print frames from a video clip Print passport photosPrint CD/DVD labels Improve the quality of your video clips Perfect photos automatically using Photo FixImprove the quality of your photos Apply color effects to your photos Crop a photoAdd frames to your photos Set print quality Mail or upload photos using HP Photosmart ShareAdd the date and time to your photos View a slide show To view photos in a continuous slide show Chapter Print from other devices Print photos from a digital cameraBefore you begin To print from a PictBridge camera Print photos from a Bluetooth device To print photos from a Bluetooth devicePrint photos from a computer To save photos from a memory card to the computer Print photos from an iPod Click Transfer To print photos from a computer WindowsTo print photos from a computer Mac To import photos to an iPod Chapter Maintain and transport the printer Replace the print cartridge To prepare the printer and cartridge Clean and maintain the printer Clean the outside of the printerAutomatically clean the print cartridge To clean the outside of the printer Manually clean the print cartridge contacts To clean the print cartridge contactsPrint a test To print a test Align the print cartridge To align the print cartridge Store the printer and print cartridge Store the printer Store the print cartridge Maintain the quality of photo paperTransport the printer Chapter Troubleshooting Printer hardware problems Buttons on the control panel do not respond Printer is plugged in, but it will not turn on Solution Photo printed at an angle or is off-center Solution Printing problemsPaper does not feed into the printer correctly Solution No page came out of the printer Solution Paper jammed while printing Print quality is poor Solution Blank page came out of the printer SolutionPrinter ejected the paper when preparing to print Photos will not print from an iPod Bluetooth printing problemsMy Bluetooth device cannot find the printer Solution Error messages No page came out of the printerPrint quality is poor Photo printed with borders Error message Paper jam. Clear jam then press OK Error message Cartridge service station is stuck Error message Photo is corrupted Specifications PictBridge using front camera portSystem requirements Component Operating system Processor Printer specifications International Category Specifications USB 2.0 high-speed support Video file formats If you have a problem, follow these steps HP supportSupport process HP support by phone Additional warranty options After the phone support period HP Warranty HP product Duration of limited warranty Chapter Install the software Windows users Appendix a Printer menus Printer menu Tools Help Appendix B Index USB Screen icons