Error message: Paper jam. Clear jam then press OK.
Solution Try the following steps to clear the paper jam:
●If the paper came part way through the front of the printer, gently pull the paper towards you to remove it.
●If the paper did not come part way through the front of the printer, try removing it from the back of the printer:
–Remove the paper from the input tray, and then pull down on the input tray to open it fully to a horizontal position.
–Gently pull the jammed paper to remove it from the back of the printer.
–Lift the input tray up until it snaps back into
●If you cannot grasp the edge of the jammed paper to remove it, try the following:
–Turn off the printer.
–If the optional HP Photosmart Internal Battery is not installed in the printer, unplug the printer power cord. Wait about 10 seconds, and then plug the power cord back in.
–If the optional HP Photosmart Internal Battery is installed in the printer, unplug the printer power cord, if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, and then reinstall the battery. Plug in the power cord.
–Turn on the printer. The printer checks for jammed paper and automatically ejects any jammed paper it finds.
●Press OK to continue.
Error message: Automatic paper sensor failed.
Solution The automatic paper sensor is obstructed or damaged. Try moving the printer out of direct sunlight, and then press OK and try printing again. If this does not work, go to www.hp.com/support or contact HP support.
Error message: Cartridge is not compatible. Use appropriate HP cartridge.
Solution Replace the print cartridge with one that is compatible with the printer. For more information, see Replace the print cartridge.
Warning Do not touch the
Error message: Print cartridge cradle is stuck. Clear jam then press OK.
Solution Follow these steps to clear any obstruction in the path of the print cartridge cradle:
1.Remove any jammed paper from the input or output trays.
2.Turn the printer off and then on again.
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