Solving Problems | HP C180 specs

Solving Problems

This chapter contains information to help you determine what’s wrong with your system when you have problems. If you have a problem that isn’t listed in this chapter, or if your problem persists, contact your designated service representative. When calling for service, always have your system’s model number and serial number ready.

This chapter is divided into the following sections

•Common problems and solutions

•Interpreting LED error codes

•Dealing with a boot failure

•Running system veriﬁcation tests

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HP C180 manual Solving Problems

Contents

Model C160 / C180 / C200 / C240 Owner’s Guide HP Part No. A4200-90033 Edition E0997Page Contents Contents Using Your Digital Data Storage DDS Tape Drive Using Your 3.5-Inch Floppy Disk Drive Solving Problems Safety and Regulatory Statements Changing Your Workstation’s Hardware Conﬁguration Emissions Regulations Compliance Acoustics Replacing the Battery Changing Your Monitor Type 148 Scsi Connections Boot Console Interface Determining Scsi Bus Length Displaying the Status of the System I/O Preface Audience Safety and Regulatory StatementsRelease Documents Related Manuals Revision HistoryRefer to the following manuals for more information To order manuals, please contact your local sales ofﬁce Documentation Conventions Literal values Problems, Questions, and Suggestions Xvi Product Information Product Information Product Description C240 EISA/GSC System Power Switch Use the power switch to power the system unit on and offSystem Unit Front Panel Controls System Unit Front Panel Controls Power LED System LEDs Audio Controls Next to the system LEDs are the following audio controls Storage Device Controls and Features CD-ROM Drive Controls and Features CD-ROM Drive Controls and Features Control/Feature Purpose DDS-DC Early Model Drive Controls and Indicators DDS-DC Later Model Drive Controls and Indicators Tape Clean Floppy Drive Controls and Features Floppy Drive Controls and Features System Unit Rear Panel Connectors Pullout Card System Unit Rear Panel ConnectorsSecurity Loop Audio Connectors Signal to Noise Audio Electrical Speciﬁcations Frequency ResponseInput Sensitivity/Impedance Max Output Level/Impedance HP Parallel I/O Connector PS/2 Keyboard and Mouse ConnectorsNetwork Connectors Serial Input/Output Connectors Serial I/O Pins Pin No Signal Description Power Cord Connector Scsi ConnectorsTOC Button Monitors Keyboard Pointing Devices Operating System Overview Using Your CD-ROM Drive Using Your CD-ROM Drive CD-ROM Drive and CD-ROM Media Descriptions CD-ROM Drive Controls and Features CD-ROM Drive Operating Controls and Features CD-ROM Media Caring for CD-ROM Discs Operating the CD-ROM Drive Loading and Unloading a CD-ROM in the Disc TrayDisc Tray Description CD-ROM Disc Tray Loading a CD-ROM Disc in a Horizontally Mounted Drive Placing a CD-ROM Disc in a Horizontally Mounted Drive Unloading a CD-ROM Disc in a Horizontally Mounted Drive Removing a CD-ROM Disc From a Horizontally Mounted Drive Loading a CD-ROM Disc in a Vertically Mounted Drive To load a disc in the CD-ROM drive, follow these stepsReleasing the Disc Holder Retainers Placing a CD-ROM Disc in a Vertically Mounted Drive Unloading a CD-ROM Disc in a Vertically Mounted Drive Removing a CD-ROM Disc From a Vertically Mounted Drive Verifying the CD-ROM Drive Operation If you receive this message, go to , Solving ProblemsUsr/sbin/ioscan -d sdisk Return Mounting and Unmounting a CD-ROM Disc Mounting a CD-ROM Disc Using SAMSam Return Systems Peripheral DevicesFrom the Actions menu, click on Add a Hard Disk Drive Unmounting a CD-ROM Disc Using SAM Disks and File Systems window opens. Double-click on CD-ROMFloppy, and Hard Disks Following screen message appears Reading the Busy Light Window with the following message opens Defective disc Troubleshooting Troubleshooting Using Your Digital Data Storage DDS Tape Drive Using Your Digital Data Storage DDS Tape Drive DDS Tape Drive and Data Cassette Descriptions DDS DriveStorage Capacities DDS-2 DDS Tape Drive Tape Drives Meter Controls and Indicators DDS-2 Drive Controls and Indicators LEDs DDS-DC Early Model Tape Drive LED Display Codes DDS-DC Later Model and DDS-2 Tape Drive LED Display Codes LED Warning Conditions Data Cassettes Media Life Cleaning the Tape Heads Media Restrictions Setting the Write-Protect Tab on a Data Cassette Setting the Write-Protect Tab on a DDS Tape Loading and Unloading a Data Cassette Operating the DDS Tape DriveLoading and Unloading a Data Cassette Verifying the DDS Tape Drive Operation Usr/sbin/ioscan -d stape Using Device Files Archiving Data Writing to a Data Cassette Listing the Files on a Data Cassette Restoring Files from a Data Cassette to Your SystemTar -tvf /dev/rmt/devicefile Further Command Information Man tar Ordering Information Using Your 3.5-Inch Floppy Disk Drive Using Your 3.5-Inch Floppy Disk Drive Setting the Write-Protect Tab on a Diskette Using the Floppy DisketteSetting the Write-Protect Tab on a Floppy Diskette Inserting and Removing a Diskette Inserting and Removing a Floppy Diskette Operating the Floppy Drive Verifying the Floppy Drive ConfigurationIoscan From the Actions menu, click on View More Information Formatting a New Diskette Mediainit -i 2 devicefile Saving Files to a Floppy Diskette Transferring Data To and From a Floppy DisketteRestoring Files from a Floppy Diskette to Your System Listing the Files on a Floppy Diskette Tar -tvf deviceﬁle For More Information Configuring the Floppy Driver Troubleshooting Solving Problems Solving Problems Common Problems and Solutions Problems with Powering Up the SystemPower -up Problems Problem Solution Problems Loading and Booting the Operating System Problems Loading and Booting the Operating System Work and offers solutions Problems with the 802.3 NetworkProblems with the 802.3 Network Problems Using a Hard Disk Drive Problems Using a Hard Disk Drive Problems Using the CD-ROM Drive Describes a possible problem you may encounter when you useCD-ROM drive and offers a solution Problems Using the CD-ROM Drive Problems Using the DDS Tape Drive Problems Using the DDS Tape Drive Disk drive and offers a solution Problems Using the Floppy Disk DriveProblems Using the Floppy Disk Drive LED Error Codes System Unit Front Panel LEDs Likely cause SIMMs or processor LED Error Codes Dealing with a Boot Failure Running System Verification Tests Man cstm Man mstm Man xstm Cstm Cstm verify all Running System Veriﬁcation Tests Safety and Regulatory Statements Safety and Regulatory Statements Declaration of Conformity Declaration of Conformity Declaration of Conformity For EN55022 or Cispr 22 Applications Special Video Configuration StatementsFor FCC Applications Emissions Regulations Federal Communications Commission FCC Emissions Regulations Compliance AcousticsVcci Class 2 ITE Regulation On Noise Declaration For Machines -3. Gsgv Electrostatic Discharge ESD Precautions Safety Statement This equipment conforms to the following safety standards Laser Safety Statement U.S.A. Only Visible LEDs Safety and Regulatory Statements Changing Your Workstation’s Hardware Configuration Also, read the ESD Precautions in Appendix a of this guide Checking the Scsi IDs Usr/sbin/ioscan -f 102 Preparing Your Workstation Removing the Floor Stand Installing Storage Devices Preparing to Install Your Storage Device Came with your device 107 Storage Device Cable Routing Removing the Storage Tray Installing a CD-ROM or a DDS-Format Tape Drive Removing a Disk Filler Panel 110 Installing a Floppy Drive Installing a Floppy Drive Installing a Hard Disk Drive in Position Perform the following procedure to install a hard disk drive Installing a Hard Disk Drive in Position Installing a Hard Disk Drive in Position 3 or Position Removing the Disk Interconnect Board Installing a Hard Disk Drive Installing the Disk Interconnect Board Installing the Storage Tray Assembly Replacing the Storage Tray 119 Configuring a Hard Disk Drive 121 Removing the Main Tray Assembly Removing Main Tray Assembly 123 Replacing the Main Tray Assembly Replacing the Main Tray Assembly 125 Installing Additional Memory C160/C180/C200/C240 Memory Module Location Installing Memory Modules 129 Installing the Egram Enhanced Graphics RAM Module C160/C180 Rotating the Eisa Fan Removing the Eisa Slider and Retainer Installing the Egram Module Installing an Option Board Rotating the Eisa Fan Installing the Eisa Retainer and Eisa Slider Securing the Fan Installing an EISA, PCI, or GSC Option Board Option Slots from Outside the System Unit Special Video Configuration Statements Graphics Adapter Considerations Graphics Paths Graphics Configuration Restrictions 140 Rotating the Fan Installing the Option BoardRemoving the Eisa Retainer Removing the Eisa Slider and Blank Plate 143 144 145 Replacing the Battery Removing the Battery 147 Setting the Monitor Type at Power On Setting the Monitor Type from the Boot Console InterfaceChanging Your Monitor Type Changing the Console to External Terminal 150 Scsi Connections 152 Scsi Bus Differences Fast, Wide Dif Ferential Address 7 is reserved for host controller use on all buses 154 Scsi Priority Address Scsi Restrictions Cables 157 Board Connectors and TerminatorsFrom Hewlett-Packard Scsi Configuration Constraints Narrow, Single-ended Scsi Bus Configuration ConstraintsNSE Scsi Bus Conﬁguration Constraints Maximum Number of NSE Scsi Devices Shows the conﬁguration constraints for each FWD Scsi device FWD Scsi does not work with either SE ScsiType Determining Scsi Bus Length Narrow, Single-Ended Scsi Bus Length Bus Length Worksheet for Narrow Single-Ended Scsi Bus Fast, Wide Differential Scsi Bus Length 164 Ultra, Wide, Single-Ended Scsi Bus Length Subtotals Total Ultra, Wide SE Scsi Bus Length = Assigning Scsi Device IDs Narrow Single-Ended Scsi Device IDs 168 Internal Device Drives External Device Drives Ultra, Wide Scsi IDs Fast, Wide Differential Scsi IDs C160/C180/C200 UpgradesFast, Wide Differential Scsi Device Drives and Device ID Ultra, Wide SE Scsi Device Drives and Device ID Connecting to the Scsi Ports System contains two 2 Scsi connectorsRear Panel Scsi Connectors without Terminators System Scsi Port Connection 173 174 Boot Console Interface 176 Boot Console Interface Features 178 179 180 181 Accessing the Boot Console Interface To access the boot console interface, follow these steps Booting Your Workstation ISL hpux /stand/vmunix.prev Where devicetype is one of the following Searching for Bootable MediaCtrl Resetting Your Workstation Displaying and Setting Paths Mnemonic Style Notation Type Speciﬁcation Format Displaying and Setting the Monitor Type Monitor CommandCorrect usage for setting the graphics conﬁguration is Monitor Displaying the Current Monitor Configuration This places you in the Conﬁguration Menu. From here, enter Setting the Monitor Type 192 To restart the monitor selection process, press TAB 194 Displaying the Current Memory Configuration This places you in the Information Menu. From here type Detailed Memory Configuration Table SPA Group Memory Information Sample 197 Displaying the Status of the System I/O Setting the Auto Boot and Auto Search Flags Where state is on or off Autosearch searches for devices in the following order Displaying and Setting the Security Mode To set the SECure ﬂag on or off, enter one of the followingSecure Secure on Secure off To disable fastboot, type the following at the prompt Displaying and Setting the Fastboot ModeTo enable fastboot, type the following at the prompt Displaying the LAN Station Address Address is for the system’s built-in LAN Configure and Display LAN Settings AUTOdetect 205 Displaying System Information Displaying PIM Information 208 Bootstrap service See boot Glossary Glossary 211 212 Iconify See iconize 214 Option See command option Mouse pointer See pointer Root See superuser Scsi See Small Computer System In- terface System name See internet protocol address Utility See utility program Working directory See current work- ing directory 219 220 Index 222 223 224