Troubleshooting

Refer to this section if you have startup, viewing, picture, sound, or remote control problems with your TV.

Startup questions
SymptomRemedy

 

 

 

 

I do not hear sound when I turn on

￿ Is the volume too low? Press the Volume button.

 

the TV, even though there is an

￿ Is mute turned on? Press the Mute button, or the Volume button.

 

image.

￿ Are the TV speakers turned off on the onscreen display (OSD) menu?

 

 

 

 

Press the Menu button to open the OSD; press the Down Arrow

 

 

button to select Audio, and then press the OK button; press the

 

 

Down Arrow button to select Speaker, and then press OK; press the

 

 

Down Arrow button to select On, and then press OK. Press the Menu

 

 

button to close the OSD.

 

 

 

 

I do not hear sound from an

Check that the device outputs audio over HDMI in PCM format. Change

 

HDMI-connected set-top box,

the device setting if necessary.

 

DVD player, or other device.

This TV does not support audio input over HDMI in Dolby Digital format.

Troubleshooting

 

 

For more information, see “Understanding audio output” on page 71.

 

 

 

To use Dolby Digital output from your digital source device, connect the

 

 

digital output of your device directly to the input of your AV receiver or

 

 

external sound system that supports Dolby Digital. For more information,

 

 

see “Connecting an external sound system” on page 18.

 

 

 

 

I do not see an image when I turn

￿ Are the connections to the input signal source component correct?

 

on the TV.

Double-check that the cables are properly inserted into the

 

 

color-coded connectors.

 

 

￿ Is the input signal source turned on? Turn on the set-top box,

 

 

DVD player, or other device that you are trying to view.

 

 

￿ Is the correct input signal source selected? Press the Source button on

 

 

the remote control, and confirm that the source is selected.

 

 

￿ Press the Menu button on the remote control, or on the TV:

 

 

￿ If the OSD appears, check the cables to the input source, and

 

 

then press the Source button on the remote control (or the TV) to

 

 

select the input source.

 

 

￿ If the OSD does not appear, see the next symptom, “There is no

 

 

power.”

 

 

 

 

Troubleshooting 115