Media symptom

Remedy (continued)

 

 

 

 

I try to watch a CinemaNow-

You may see this message the first time you try to watch a CinemaNow

 

downloaded movie but see a Failed

movie. To fix it, start to watch the movie directly on the computer by

 

to play media content message.

using Windows Media Player 11 or the CinemaNow player. A dialog

 

 

box opens asking to install a new software component (update) on your

 

 

computer. Follow the onscreen directions to complete the installation,

 

 

and then play the movie again for a few seconds. After this one-time

 

 

update, you can watch the movie on your TV.

 

 

 

 

When viewing streaming video of a

Many video download sites do not allow or support use of the device

 

downloaded movie, the Pause, Fast-

trick-play buttons on their pay-per-view video files.

 

forward, and other device trick-play

 

 

buttons do not work.

 

 

 

 

 

When viewing or playing media, the

Turn off the TV and then turn it back on.

 

screen freezes.

During high transfer rates, as when streaming videos, your firewall may

 

 

 

 

be blocking Windows Media Player from working properly with your

 

 

HP MediaSmart HDTV. Reset the Microsoft firewall settings in Windows

 

 

Media Player, or, if you are using another firewall program, make

 

 

Windows Media Player a trusted program and make your whole home

 

 

network a trusted device. For additional help with firewalls, use your PC

 

 

to access the Internet and go to:

 

 

http://www.hp.com/support/mediasmart

 

 

 

Troubleshooting

The TV turned itself off and then on.

support multiple codecs that may not be supported by your TV. For a

The TV sensed an internal communication error and turned off to

 

 

reset itself.

 

My TV can’t play certain .wmv files

See “Digital media formats: Codecs versus file containers” on page 112

 

(.mov, .avi, and so on).

for an explanation of file containers. A file container such as wmv, may

 

 

detailed list of supported media types, see “Supported media” on

 

 

page 113.

 

 

 

 

How can I find what codec is being

It may not always be possible to find this information, but you can

 

used in my media file?

try this:

 

 

Play the file on your PC using Windows Media Player. While the file is

 

 

playing, if possible, right-click the file in the library, and then click

 

 

Properties. On the File tab, look at the Audio codec and the Video

 

 

codec sections for the information.

 

 

 

 

Troubleshooting 123