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HP Armada e500 Solving Basic Problems, Solving Audio Problems, Problem, Problem, Solution, Solution, Possible Cause, Possible Cause

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While your computer is configured just for you, problems you encounter while working may not be unique. Eliminating the typical problems described in these troubleshooting sections may save you time and money. If you have a problem with your computer, consider the problems and possible solutions in the troubleshooting sections. If the problem appears related to a software application, also check the documentation provided with the software. You may discover something you can resolve easily by yourself. If the condition persists, contact your Compaq authorized service provider or the Customer Support Center.

Solving Basic Problems

Problem	Possible Cause	Solution
Computer appears	Software control of	Press and hold the
locked up and will	the Power switch is	Power button for four
not turn off when the	not functional.	seconds; the release.
Power button is		This invokes the
pressed		hardware overdrive for
		the Power button.
Computer powered	The unit temperature	Unit is in an exceedingly
off automatically.	was exceeded.	hot environment. Let it
		cool down.
	The fan is blocked.	Contact your Compaq
		authorized reseller or
		service provider.

Solving Audio Problems

Problem	Possible Cause	Solution
Computer does not	System beeps have	Use the Fn+F5 hotkeys to
beep after the	been turned down.	turn up the system
Power-On Self-Test		volume.
(POST)
No sound	Audio drivers not	Remove the audio
	installed	device in the Device
		Manager and restart the
		computer. Refer to the
		audio driver
		documentation for
		instructions on installing
		audio drivers for third
		party drivers.

16-2 Troubleshooting

Contents

The information in this guide is subject to change without notice Compaq and Armada are registered in the U.S. Patent and Trademark Office Imation and SuperDisk are trademarks of Imation Enterprises Corporation COMPAQ ARMADA E500 SERIES REFERENCE GUIDE CONTENTS Disabling and Enabling the Easy Access Buttons Programming the External Keyboard Internet Buttons USING BATTERY PACKS Inserting and Removing the Primary Battery Pack Removing the Primary Battery Pack Setting Power Preferences in Windows 95 and Setting Power Preferences in Windows 2000 Professional Changing the Processor Performance Mode Combining Performance Modes with Conserving Battery Power in Windows 2000 Professional USING AN INTERNAL MODEM (AVAILABLE ON SELECT MODELS) Using Modem Commands and Dial Modifiers Using the Modem While Traveling Internationally Using a Country-SpecificModem Adapter Selecting a Country-SpecificModem Configuration CONNECTING EXTERNAL DEVICES Connecting a Mouse or Other External Pointing Device USING PC CARDS USING AUDIO FEATURES Using Internal and External Speakers/Headphones UPGRADING THE COMPUTER Checking the Amount of Memory Obtaining an Optional Memory Expansion Board Inserting a Memory Expansion Board Removing a Memory Expansion Board SECURITY FEATURES Establishing the Power-OnPassword in Establishing the Administrator Password Compaq Computer Security (Windows 2000 Professional) Displaying or Entering System Information INTELLIGENT MANAGEABILITY COMPUTER SETUP AND DIAGNOSTICS UTILITIES Selecting Computer Setup or Compaq Diagnostics TROUBLESHOOTING appendix A TAKING A LOOK AT THE COMPUTER Top Components Continued Left Side Components Right Side Components Page Rear Components Bottom Components Status Indicator Lights Light USING THE KEYBOARD Navigating with the TouchPad TouchPad Procedures Task Procedure Setting TouchPad Preferences Identifying Pointing-StickComponents Navigating with the Pointing-Stick Pointing-StickProcedures Setting Pointing-StickPreferences EasyPoint IV pointing stick model F4-F10 Fn+T Fn+Esc To use hotkeys on an external keyboard, which does not have an only of the hotkeys combination. For example, to use the Switching the Image toggle video-out jack Windows 2000 Professional Initiating Quick Controls Setting a Power Conservation Level Viewing Battery Status Adjusting Panel Contrast Adjusting Brightness Displaying System Information NOTE: The number beside System BIOS is the version number of your system ROM Stretching Text Toggling the Keypad On and Off When the embedded numeric keypad is enabled, the characters ■To disable the embedded numeric keypad, toggle ■The embedded numeric keypad cannot be enabled while an optional external keyboard or numeric keypad is connected to the computer Operating the Keypad Keys as Standard Keys ■Press and hold Fn to use the keys as you would when typing in lowercase ■Press and hold Fn+Shift to use the keys as you would when typing in uppercase Fn+Shift Enabling the Keypad at Startup ’s Easy Access Buttons Easy Access Buttons No Adding Easy Access Buttons Schemes Changing Easy Access Buttons Schemes Deleting Easy Access Buttons Schemes Disabling and Enabling the Easy Access Buttons Programming the External Keyboard Internet Buttons Page USING BATTERY PACKS Battery packs charge in the following sequence: 1.The primary battery in the computer battery bay 2.A second battery pack in the computer DualBay 3.A third battery pack in the computer MultiBay To charge battery packs, follow these steps: When the battery charge light turns off, the battery packs are fully charged Removing the Primary Battery Pack CAUTION: Pull forward on the primary battery release latch to release the battery pack 2.Remove the battery pack from the primary battery bay Inserting the Primary Battery Pack Recommended Battery Pack Storage Temperatures Storage Time To maximize battery pack life, use the following guidelines: ■Reduce the display brightness and select a shorter screen save timeout ■Exit modem programs when you are not using them ■Remove a PC Card when you are not using it Beeps with a Blinking Battery Charge Light See Beeps with a Blinking Power/Suspend Light See the following section Turning Beeps On or Off Based on the type of beeps to be turned on or off, do one of the following: δουβλε−χλιχκ⊕ΓλοβαλΠΧ ΧαρδΣεττιιχονγσ τ Δισαβλε ΠΧ Χαρδ Σουνδ Εφφεχτσ MANAGING POWER Suspend (Standby) Hibernation Suspend Standby Hibernation If the computer will be disconnected from external power for more than two weeks —Initiating Using Standby (Suspend) and Hibernation Using Standby (Suspend) and Hibernation Continued Identifying Low-BatteryConditions If Hibernation is enabled and the computer is on or in Suspend ■If Hibernation is disabled and the computer is on or in Suspend (Standby) Resolving Low-BatteryConditions ■If external power is available, do one of the following— If a charged battery pack is —Save ■If neither external power nor a charged battery pack is available— Page ■To increase the accuracy of all battery charge displays— NOTE: The references in Windows 98 battery charge displays to a Using the Battery Status Tab hotkeys or select Start Displaying Power Source and Battery Power Status in Windows 2000 Professional Using the Battery Meter or Power Meter Icon ■In Windows 2000 Professional select Start⊕ Windows NT In Windows 95 and Windows 98— In Windows 2000 Professional— In Windows NT 4.0— Using the Power or Power Meter Tab ■In Windows 2000 Professional select Windows 2000 Professional Calibration increases the accuracy of all battery charge displays Running a Calibration If you are checking the calibration of a battery ■✩■Windows 95 select Start⊕Σεττινγσ⊕ Windows 98 select Start Windows NT 4.0 select Start Running a Calibration in Windows 2000 Professional 2.To access the Compaq Power tab select Start⊕Σεττινγσ⊕Χοντρολ⊕ Πανελ ΠρεσσFn+F8τηεhotkeys, then click the Compaq Power tab Πρεσσ ✭❁■❙ ❐❏◗❅❒ ❐❒❅❆❅❒❅■❃❅▲timeout❃❏■▲❉▲▼settings❏❆ Battery Power” later in this chapter Setting Power Preferences in Windows 95 and Windows NT Refer to the following table for procedures on setting power preferences Preference Procedure from Control Panel Page Setting Power Preferences in Windows To access most power preference settings—Select To enable or disable Hibernation—Selectthe Hibernation tab To set a screen brightness level that applies when the If you are accustomed to running Windows 95 or Setting Power Preferences in Windows 2000 Professional Battery Conservation Level ■✰❒❅▲▲Fn+F8▼❈❅hotkeys. Click the Battery Conservation Settings tab. Select a conservation level from the drop-downlist box Turning Auto Insert Notification On or Off To turn off Auto insert notification: In Windows 95 or Windows Properties. Clear the Auto insert notification check box ■In Windows NT 4.0 select Start⊕Settings⊕Control Changing Performance Modes Before the performance mode changes from Battery Optimized to Maximum Performance mode in Windows 95 or It is not necessary to restart the computer to change from Combining Performance Modes with Other Power Settings Setting SpeedStep Preferences Preference Procedure Using the SpeedStep Icon SpeedStep Icon Tasks Battery Power Conservation Checklist ■Remove PC Cards you are not using Use the ■Select Start⊕Settings⊕Control Panel⊕Power. Then: If you are using a PC Card modem, click the If Infrared Monitor is enabled, select Start Provide Status for Devices in range check box scheme that conserves battery power Conserving Battery Power in Windows 2000 Professional conserves battery power Conserving Battery Power in Windows NT Select the Start button ■Select the High battery conservation level or Bay Configuration Page Changing the Startup Sequence with MultiBoot Inserting a DualBay Device Removing a DualBay Device Second Battery Pack Inserting a MultiBay Device 1.If your device is not hot-pluggable,turn off the computer 2.Insert the device into the MultiBay until it locks into place Removing a MultiBay Device Using a Second Hard Drive Using the CD or DVD Drive Inserting a CD or DVD 1.Turn on the computer 3.Slowly pull out the loading tray until it is fully extended 5.Push lightly on the bezel of the loading tray to close it Manually Ejecting a CD or DVD Using the LS-120Drive Using the Third Battery Pack USING AN INTERNAL MODEM 2.Plug the opposite end of the cable 2 into a standard telephone wall jack Windows 95 or Windows Professional 1.On the first screen, select Other, then select the Next button 3.Follow the instructions on the screen In Windows NT 4.0— 1.Go to C:\Program Files\Compaq 2.Select your modem model name To load a script file for Lotus cc:Mail or a Lotus Notes version earlier than To load a script file for Lotus Notes version 4.x or later— Loading a Microsoft MS-Mail3.2 Remote Script File 3.Open the MS-MailRemote application 4.Select Mail ⊕Χοµµυνιχατιονσ⊕Σχριπτ µενυ Select Mail 5.Φροµ τηε µοδεµ λιστ, σελεχτ ΠΧΙ Χαρδ ■Speed—Selectthe highest transmission speed or baud rate ΙΤΥ διγιταλ/αναλογ ∝οδε∝ παιρ ρεχο∝∝ενδατιονσ φορ σπεεδσ υπ το 56 Κβπσ Αχχεσσορι Ηψπ ρΤερµιναλσ Using a Country-SpecificModem Adapter Selecting a Country-SpecificModem Configuration To confirm your country selection: ΜοδεµσΠανελ Διαλινγ Προπερτιεσ ανδ τηεν ϖιεω ψουρ Travel Connection Checklist Check the telephone line —the Check for pulse or tone —Dial Uninstalling Modem Drivers: (Windows 95 or Windows 98) 1.Select Start⊕Σεττινγσ⊕Χοντρολ Πανελ, τηεν δ Αδδ/Ρεµοϖε Προγραµσ ανδ σελεχτ 2.Σελεχτ Χοµπαθ 56Κ (ς.90) Μινι 3.Σελεχτ τηε Αδδ/Ρεµοϖε βυττον 4.Σελεχτ Ψεσ το χονφιρµ τηε ρεµ Uninstalling Modem Drivers: (Windows NT 4.0) To uninstall modem drivers— Reinstalling Modem Drivers: 3.Select Finish CONNECTING TO A LOCAL AREA NETWORK To conserve power, you can turn a LAN connection off and on as you work To turn off a LAN connection— 1.Log off the network 2.Disconnect the network cable To turn on a LAN connection— Uninstalling Modem and LAN Drivers: (Windows 95 or Windows 98) 5.Ιφ ψου αρε προµπτεδ το ρεστ βεγιν υνινσταλλινγ τηε ΛΑΝ δρ To uninstall LAN drivers— 2.Select the Add/Remove button 3.Select OK to confirm the removal To reinstall modem drivers— 4.To complete the installation of the modem drivers, select Finish Confirming the Network Protocol (Windows 95 or Windows 98) 1.Select Start⊕Σεττινγσ⊕Χοντρολ Πανελ. Δουβλε τηεν σελεχτ τηε Χονφιγυρατιον τ 2.ςεριφψ τηατ τηε δεσιρεδ προτο ινσταλλεδ νετωορκ χοµπονεντσ To update or reinstall modem and LAN drivers: Uninstalling Modem and LAN Drivers: Reinstalling Windows NT Networking: To determine whether you must reinstall Windows NT Networking, select Start⊕ Σεττινγσ⊕Χοντρολ Πανελ, τη χλιχκ Νετωορκ If you are not prompted to install Windows NT Networking If you are prompted to install Windows NT Networking Reinstalling LAN Drivers: CONNECTING EXTERNAL DEVICES To connect an external VGA monitor: 1.Turn off the monitor 3.Plug the monitor power cord into a properly grounded electrical outlet 4.Turn on the monitor Turn off the television and plug the 2.Plug the television power cord into a properly grounded electrical outlet 3.If you are running Windows 95 or later: to ensure that the to ensure that the computer recognizes your television format, click Start Page Page Configuring the Infrared Port Enabling the Infrared Port Page USING PC CARDS With the label side up, insert the Page To view or configure the adapter in your PC Card under δουβλεΠανελ−χλιχκ ΔεϖιχεΣψστεµ Μαναγερ), ανδ σελεχτ τηε αππροπρ ωαντ το χονφιγυρε Το ϖιεω ορ χονφιγυρε τηε αδαπτερ σελεχτΣψστεµΗαρδω ταβ Page USING AUDIO FEATURES Audio Components Continued control before putting on headphones External speakers: ■Provide more separation for the left and right audio channels ■Produce more volume with amplified speakers ■Produce higher quality sound headphones Page UPGRADING THE COMPUTER Obtaining an Optional Memory Expansion Board This unit only supports SDRAM Inserting a Memory Expansion Board 2.Remove the security screw from the bottom of the computer Insert the memory expansion board into the empty memory expansion slot Push the memory expansion board down external cables during this step 7. Replace the keyboard 8. Reconnect external cables and turn on the computer Removing a Memory Expansion Board 4. Lift the keyboard external cables during this procedure Page Removing and Inserting the Primary Hard Drive MAINTENANCE AND TRAVEL GUIDELINES Obtaining Software Updates from the Compaq Internet Site Ordering Preinstalled Software Updating the System ROM Displaying the Version of the Installed System ROM To view the version number of the installed system ROM, select File To close Computer Setup and restart the computer, select File Exit Obtaining a System ROM http://www ■Before you begin to reinstall system software, ensure that ■The computer is plugged into an electrical outlet with the AC adapter ■The computer is not docked in a docking base ■During the restoration ■Do not shut down or unplug the computer 1.Back up your information 2.Remove all CDs, DVDs, diskettes, or PC Cards 3.Shut down the computer 5.Turn off, then disconnect all external devices voltage converter kit sold for appliances “Worldwide Telephone Numbers” in Appendix A SECURITY FEATURES Page Establishing the Power-OnPassword 1.Select Start ⊕Σεττινγσ⊕Χοντρολ⊕ Πανελ Πασσωορδσ⊕Σεχυριτψ ταβ Select Start 2.Χλιχκ τηε Σετ βυττον 3.Εντερ ψουρ νεω πασσωορδ τωι Establishing the Power-OnPassword in Windows 2000 Professional 2.Enter your new password twice, then click OK Entering a Power-OnPassword 1.Turn on or restart the computer 2.At the password prompt, type your power-onpassword Changing the Power-OnPassword Deleting the Power-OnPassword If You Forget Your Power-OnPassword Establishing the Administrator Password (Windows 2000 Professional) Enabling Quick Controls NOTE: Windows 2000 Professional does not have this feature To enable the Quick Controls: ■A power-onpassword must be established ■QuickLock and QuickBlank must be enabled Run Computer Setup by turning on or restarting the computer (Start 2.Select the Security Menu 3.Select setup password and press Enter Type your setup password. (You may use the same password you are using for the NOTE: Type carefully because the password does not display as you type it Changing the Setup Password To change your setup password, do the following: Save your work, restart your computer, then press F10 as soon as the cursor moves to the top-right Page When the DriveLock password prompt displays, enter your user password User and Master Passwords Overview Establishing DriveLock Protection To establish DriveLock protection: 3.Select DriveLock passwords and press Enter 4.Select the location of the hard drive you want to lock and press 5.Select Protection Enable using the left or right arrow key and press Enter Changing the User or Master Password To change your password: 1.Run Computer Setup 2.Select the Security Menu, the Drive Lock password and press 3.Select the drive for which you want to change the password and press F10 Removing DriveLock Protection 3.Select DriveLock Protection and press Enter 4.Select the drive you want to remove protection from and press 5.Select Protection Disable 6.Type your current master password Setting Port Security Setting Boot (Start-Up)Security Displaying or Entering System Information Displaying System Information INTELLIGENT MANAGEABILITY Inventory information— Fault Management Alerts The Security Management utilities customize system security ■✤❒❉❖❅✬❏❃❋—deniesaccess to drives, or limits read-onlyaccess ■✱◆❉❃❋✬❏❃❋✏✱◆❉❃❋✢●❁■❋—locksthe keyboard and clears the screen ■✯◗■❅❒▲❈❉❐—✴❁❇displaysownership information during system restart www.compaq.com/support/files COMPUTER SETUP AND DIAGNOSTICS UTILITIES Page Selecting from the File Menu Begin here To do this Selecting from the Security Menu Selecting from the Advanced Menu Continued Selecting from the Advanced Menu Page Compaq Diagnostics for Windows are designed to test Compaq components. If 1.Access Compaq Diagnostics for Windows Settings Control Panel Compaq Diagnostics ■Custom Test—Performsmaximum testing on a selected device Interactive Mode Unattended Mode TROUBLESHOOTING Solving Basic Problems Solving Audio Problems Page Page Page Page Solving Battery Problems Solving Battery Problems Continued Solving CD Drive Problems Solving DVD Drive Problems Page Solving Diskette and SuperDisk LS-120Drive Problems Solving Diskette and SuperDisk LS-120Drive Problems Continued CAUTION: You should maintain an up-to-datebackup of your hard drive at all times in case of errors or failures Solving Hard Drive Problems Solving Hardware Installation Problems Solving Infrared Problems Solving Infrared Problems Continued Solving Internet Problems Solving Keyboard Problems Solving LAN Problems Solving LAN Problems Continued Solving Memory Problems Solving Microsoft Software Problems Solving Modem Problems Solving Modem Problems Continued Page Page Page Page Solving PC Card Problems Solving PC Card Problems Continued Page Solving Pointing Device Problems Solving Power Problems Solving Printer Problems Solving Product Key Problems Solving Screen Problems Page Page Solving Software Application Problems Solving USB Problems COMPAQ CUSTOMER SUPPORT To use the following table Worldwide Telephone Numbers Page Page General Information Page REGULATORY NOTICES Modifications Cables For questions regarding this declaration, write Compaq Computer Corporation P. O. Box 692000, Mail Stop Houston TX or call ■✥✮ ✕✕✐✒✒ ✈✣✩✳✰✲– Electromagnetic✒✒✉ Interference Electromagnetic Immunity ■✥✮ ✖✐✙✕✐ ✈✩✥✣–✖✐✙✕✐✉ProductSafety Product Safety Page CDRH Regulations WARNING: Use of controls or adjustments or performance of ! procedures other than those specified herein or in the laser product installation guide may result in hazardous radiation exposure This system is classified as a Class 1 laser product. This label appears on the laser product Laser Information injury to persons, including the following: 3. Do not use this product to report a gas leak in the vicinity of the leak SAVE THESE INSTRUCTIONS The REN for this device does not exceed Page Page The Ringer Equivalence Number (REN) for this device does not exceed Compaq Canada, Inc 45 Vogell Road Richmond Hill, Ontario L4B 3P6 network services There shall be no more than 10 call attempts to the same number within any The equipment shall go ELECTROSTATIC DISCHARGE Page SPECIFICATIONS INDEX Page Page Page Page Page Page Page Page TouchPad