Solving Internet Problems

Problem

Possible Cause

Solution

Cannot register

You do not have an

Choose an ISP and

Windows when

ISP account.

install appropriate

attempting a Web-

 

software provided by the

based online

 

ISP before accessing the

registration

 

Internet.

 

 

 

Not connecting to

Dial-Up is not

Configure Internet setup

Internet

configured correctly

using the Internet

 

for the Internet.

Connection Wizard.

 

 

 

Cannot connect to

ISP connection

Call your ISP for support.

Internet Service

problem.

 

Provider, or no

 

 

Internet access

 

 

 

 

 

Cannot connect to

Internet is not set up

AOL

correctly, or the

 

modem is not

 

connected correctly.

Ensure that the modem is connected to the telephone properly and appears correctly in the Device Manager. Click StartàSettingsàControl PanelàSystemàDevice Manager tab. If there is a modem problem, Modem will appear in the list with a yellow circle and exclamation point beside it. Double-click on Modem to see the device status and a list of problems. If these are correct, call AOL for support of their product.

Unable to set up the ISP Microsoft Network (MSN), or receive vxd error after trying to install

MSN

Compaq does not support third party ISP such as MSN.

Contact Microsoft Network (MSN) for support of their product.

Cannot access a

Internet site filtering is

Set the desired level of

particular website

enabled.

Internet security and

 

 

filtering. Refer to your

 

 

Web browser software

 

 

documentation.

 

 

 

16-18 Troubleshooting