Solving Modem Problems Continued

Problem

Possible Cause

Solution

No dial tone, with or

The modem or

Refer to Chapter 6

without NO DIAL

modem COM port is

“Using an Internal

TONE message.

disabled.

Modem.”

 

 

 

 

The modem is not

1. At the command line

 

responding to

in terminal mode, type

 

commands from the

AT, then press Enter.

 

computer keyboard.

n If the modem

 

 

 

 

displays OK, the

 

 

modem and

 

 

computer are

 

 

working together.

 

 

n If the modem

 

 

displays ERROR,

 

 

or does not

 

 

respond, restart the

 

 

computer and

 

 

repeat steps 1

 

 

and 2.

 

 

2. Type ATDT and listen

 

 

for a dial tone.

 

 

3. Press any key to hang

 

 

up the modem.

 

 

 

Modem sounds are

Modem speaker is

At the command line in

not audible

turned off.

terminal mode, type

 

 

ATM1.

 

 

 

 

System sound is

Press the FN+F5

 

muted or turned

hotkeys, then adjust the

 

down.

volume.

 

 

 

 

 

Continued

16-24 Troubleshooting