Solving Audio Problems

Continued

 

Problem

Possible Cause

Solution

 

 

 

No volume and no

Either the Mute All or

Launch the Microsoft

sound can be heard.

the Mute Volume

Volume Control applet.

You have verified

option is enabled

Under each of the

that your speaker

under the Microsoft

controls look at the Mute

connections and

Volume Control

option. If Mute All or

audio drivers are

applet.

Mute is enabled (i.e.

installed correctly

 

checked) for any control,

 

 

disable it by clicking on

 

 

Mute.

 

 

 

No sound in

There is a conflict with

Remove existing audio

Windows

the audio card.

drivers and restart the

 

 

computer.

 

 

 

No sound from DOS

DOS has different

From the original audio

applications

drivers than those

driver diskette, verify that

 

included with your

DOS mode drivers are

 

computer. DOS mode

installed in

 

drivers are not

CONFIG.SYS.

 

installed or are not

 

 

working correctly.

 

 

 

 

Internal speaker

The volume controls

Adjust the volume of the

produces no sound

on the right side of the

stereo speakers using

 

computer may be set

the volume control

 

too low.

buttons on the right side

 

 

of the computer. The

 

 

right button adjusts the

 

 

volume up; the left button

 

 

adjusts the volume

 

 

down.

 

 

Use the volume control

 

 

and mixing features

 

 

available in Control

 

 

PanelàMultimedia.

 

 

Adjust the volume using

 

 

the speaker icon on the

 

 

taskbar.

 

Line input may not be

Check line input

 

connected properly.

connection.

 

Headphones or

Disconnect the

 

speakers are

headphones or external

 

connected to the

speakers to enable the

 

stereo headphone

internal speakers.

 

jack, which disables

 

 

the internal speakers.

 

 

 

Continued

16-4 Troubleshooting