Solving LAN Problems Continued

Problem

Possible Cause

Solution

The NIC loses connection

The connection from the

Disconnect, then reconnect,

(Loss of Link).

LAN cable to the network is

the LAN cable. Reestablish

 

loose or disconnected.

the network connection.

The computer will not

A wake-up packet was

The reception of a wake-up

power on when a wake-up

previously received by the

packet will set the adapter

packet is sent.

computer.

to a special state. This

 

 

condition must be reset

 

 

before the adapter will

 

 

accept another wake-up

 

 

packet and turn on the

 

 

computer.

 

 

Check the computer's BIOS

 

 

for power settings.

 

If you are connected to a

The link LED on the back of

 

hub or switch, the link LED

the adapter should be on,

 

on the back of the adapter

even though the computer

 

is off.

power is off. Try turning

 

 

the computer on. If the LED

 

 

now lights, the adapter is

 

 

not receiving power in

 

 

standby mode.

If the link LED does not come on when the computer is turned on, a link is not established with the hub or switch.

Check the cabling or substitute it with a cable that has been verified to work correctly.

Make sure the hub or switch is either 10BaseT or 100BaseTX and is turned on and fully functional.

Check with your local Compaq authorized service provider for an updated BIOS.

16-20 Troubleshooting