Solving Modem Problems Continued

Problem

Possible Cause

Solution

Fax transmissions

The wrong printer

Verify that you have

do not work.

driver is selected.

selected the correct

 

 

printer driver.

 

 

 

Characters are

There is noise in the

Request a telephone

garbled/transfer

telephone line.

line filter from your local

rates are slow

 

telephone service

 

 

provider.

 

 

 

 

Settings on the

Use the same parity,

 

sending and

modem speed, word

 

receiving modem do

length, and stop bits

 

not match.

settings on both

 

 

modems.

 

 

 

 

The error correction

Disable error correction

 

feature of your

(&KO) and data

 

modem software is

compression (&MO)

 

interfering.

using AT commands.

 

 

NOTE: To access AT

 

 

commands and

 

 

instructions for using

 

 

them, select

 

 

StartàCompaq

 

 

Information Centerà

 

 

Modem Commands.

 

 

 

 

 

Continued

Troubleshooting 16-27