Solving Modem Problems

Problem

Possible Cause

Solution

ERROR message

Typing error.

If you are typing from the

 

 

command line in

 

 

terminal mode, verify,

 

 

then retype the

 

 

command.

 

 

 

Excessive line

Modem is connected

Connect the modem to a

current sensed

to a digital line.

standard analog

message

 

telephone line, then

 

 

reestablish the

 

 

connection.

 

 

 

No dial tone, with or without NO DIAL TONE message

You are not in your home country and the modem does not recognize the local dial tone.

Refer to Chapter 6, “Using An Internal Modem.”

At the command line in terminal mode, type

ATX3DT.

Telephone service is not connected to the telephone wall jack.

Connect a telephone to the wall jack. If you do not hear a dial tone, contact your telephone service provider.

A shared telephone

Make sure another

line is in use.

telephone or modem is

 

not using the telephone

 

line.

Modem is connected

Connect the modem to a

to a digital line, such

standard analog

as an office PBX line.

telephone line, then

 

reestablish the

 

connection.

 

 

Speaker Control AT Command (ATM) is set to 0.

1.At the command line in terminal mode, type ATM1, then press

Enter.

2.Type ATH1 and listen for the sound of the dial tone.

Continued

Troubleshooting 16-23