Check to see if your print cartridge is still under warranty and end of warranty date has not been reached.
•If the end of warranty date has been reached, purchase a new print cartridge.
•If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Related topics
“Replace the cartridges” on page 40
Cause: The print cartridge was damaged.
Incompatible print cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Make sure you are using the correct print cartridges
•Solution 2: Contact HP customer support
Solve a problem
Solution 1: Make sure you are using the correct print cartridges
Solution: Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product.
If you are using print cartridges that are not compatible with the product, replace the indicated print cartridges with print cartridges that are compatible.
If it appears that you are using the correct print cartridges, proceed to the next solution.
For more information, see:
•“Order ink supplies” on page 38
•“Replace the cartridges” on page 40
Cause: The indicated print cartridges were not compatible with the product. If this did not solve the issue, try the next solution.
Solution 2: Contact HP customer support
Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: The print cartridges were not intended for use in this product.
