Print cartridges missing or not detected | HP F4400 instruction

Chapter 8

Incorrectly Installed Cartridge(s)

Print Cartridge(s) Missing

Solve a problem

Print cartridges missing or not detected

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Remove and reinsert the print cartridges

•Solution 2: Clean the print cartridge contacts

•Solution 3: Replace the print cartridges

Solution 1: Remove and reinsert the print cartridges

Solution: Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place.

Also, make sure the print cartridges are installed into the correct slots.

To make sure the print cartridges are installed correctly

1.Make sure the product is turned on.

2.Open the print cartridge door.

The print carriage moves to the center of the product.

3.Check to make sure you are using the correct print cartridges for your product. For more information about compatible print cartridges, see “Order ink supplies” on page 38

4.Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the copper- colored contacts or ink nozzles.

Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts.

1Copper-colored contacts

2Plastic tape with pink pull tab (must be removed before installing)

3Ink nozzles under tape

88 Solve a problem

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HP F4400 manual Incorrectly Installed Cartridges Print Cartridges Missing, Print cartridges missing or not detected

Contents

Windows Help HP Deskjet F4400 All-in-One series Page Contents Contents Printer parts Get to know the HP All-in-One Control panel features Control panel features HP Deskjet F4424 All-in-One only Get to know the HP All-in-One To print from a software application PrintPrint documents Related topics To print a photo on photo paper Print photos To print a borderless image To print envelopes Print envelopes Click the Printing Shortcuts tab Print on specialty mediaPaper Type Plain paper Print transparencies Print labels Print Quality Normal or Best Two-sided printing Manual Print brochuresPrint Quality Best Orientation Portrait or Landscape Print booklets Print Quality NormalLeft Edge Booklet Right Edge Booklet Paper Type Plain Paper Orientation Portrait or Landscape Print posters Print iron-on transfers Click Printer Features, and then set Mirror Image to On Print a Web Print using the maximum dpiTo print a Web To print in Maximum dpi mode View the print resolutionTo view the print resolution To create a printing shortcut Use printing shortcutsTo delete a printing shortcut To change the default print settings Set the default print settings Recommended papers for printing Paper basics HP Photo Value Pack HP Office PaperHP Iron-On Transfers HP Premium Inkjet Transparency Film Load small-size paper Load mediaLoad full-size paper Load envelopes Paper basics Paper basics Scan to a computer ScanSingle page scan a. Load original Related topics Copy text or mixed documents CopySided original to 1-sided copy a. Load paper Paper type Set the copy paper type Paper basics on Copy Copy HP Deskjet F4424 All-in- One only Press Start PC Copy Black or Start PC Copy Color Copy text or mixed documents Chapter Printer Toolbox appears Click the Estimated Ink Level tab Work with cartridgesCheck the estimated ink levels To check the ink levels from the HP Photosmart Software To order ink cartridges from your desktop Order ink suppliesChoose the right cartridges Find the cartridge number Click Clean the Print Cartridges Automatically clean print cartridgesManually clean print cartridges To clean the print cartridges To replace the cartridges Replace the cartridges Replace the cartridges Cartridge warranty information Cartridge warranty information Work with cartridges Support process Solve a problemIf you have a problem, follow these steps HP support Placing a call Phone support periodSupport phone numbers 5RP¤QLD After the phone support period Product will not turn on Setup troubleshootingAdditional warranty options Troubleshooting common setup issues Solution 2 Press the On button more slowly Solution 1 Press the On button to turn on the product After setting up the product, it does not print Solution 5 Load paper in the input tray Solution 2 Set your product as the default printerMinimum System Checks screen appears Received a message that an Unknown Error has occurred To uninstall from a Windows computer Uninstall and reinstall the softwareRegistration screen does not appear Wrong, inaccurate, or bleeding colors Print quality troubleshooting Solution 3 Check the paper type Solution 2 Check the paper loaded in the input tray Solution 5 Check the print settings Solution 4 Check the ink levelsSolution 6 Align the printer Ink is not filling the text or graphics completely Solution 7 Contact HP supportTo align the printer Solution 3 Check the print settings Solution 2 Check the ink levelsSolution 4 Check the paper type Solution 1 Check the paper type Solution 5 Contact HP support To select a print speed or quality Solution 2 Use a higher print quality settingSolution 3 Rotate the image Printouts have horizontal streaks or lines Solution 3 Make sure the paper is loaded correctly Solution 5 Align the printer Solution 4 Use a higher print quality settingTo align the printer from the HP Photosmart Software Printouts are faded or have dull colors Solution 6 Automatically clean the print cartridges Solution 5 Automatically clean the print cartridges Printouts seem blurry or fuzzy Solution 6 Contact HP supportSolution 1 Check the print settings Solution 2 Use a higher quality image Solution 4 Align the printer Solution 3 Print the image in a smaller sizePrintouts have vertical streaks Printouts are slanted or skewed Solution 1 Make sure the paper is loaded correctlySolution 2 Make sure only one type of paper is loaded Solution 1 Print on a page of plain paper Text edges are jagged Solution 2 Wait while the ink driesSolution 1 Use TrueType or OpenType fonts Solution 2 Align the printer Solution 1 Reload the envelopes in the input tray Print troubleshootingEnvelopes print incorrectly Product prints meaningless characters Solution 2 Load a different type of envelopeSolution 3 Tuck the flaps to avoid paper jams Solution 1 Restart the product and your computer Pages in my document came out in the wrong order Solution 2 Try printing another documentTo check your margin settings Margins are not printing as expected Blank page came out while printing Solution 2 Verify the paper size settingSolution 3 Load the stack of paper correctly Solution 4 Load the stack of envelopes correctly Solution 4 Check the print cartridges for protective tape Solution 1 Check the ink levels in the print cartridgesSolution 2 Check for blank pages at the end of the document Solution 3 Load more paper in the input tray Scanned image is blank Scan troubleshooting Scanned image shows dotted lines instead of text Scanned image is incorrectly croppedScanned image has incorrect page layout Text format is incorrect Text is incorrect or missing Copy troubleshootingNothing happens when I try to copy To adjust the brightness Solution 2 Place the original correctly on the glass Solution 1 Turn on the productSolution 3 Wait for the product to finish other tasks Parts of the original do not appear or are cut off Solution 5 Check for a paper jamSolution 1 Place the original correctly on the glass Solution 2 Clean the scanner glass Printout is blank Solution 2 Check the ink levels in the print cartridges Flashing lights Errors Errors Memory is full Product messagesFile messages Firmware revision mismatch General user messages Cannot crop Solution 1 Close applications that are not being usedSolution 2 Create more space on your hard drive Borderless printing error Paper messages Power and connection messagesPrint cartridge messages Previously used genuine HP cartridges installed Non-HP cartridges installedOriginal HP ink has been depleted Print Cartridge Problem Incorrect Print Cartridges Printing in ink-backup modeLow on ink Print cartridges missing or not detected Incorrectly Installed Cartridges Print Cartridges MissingSolution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridges Incompatible print cartridges Solution 2 Contact HP customer support Print cartridges in wrong slot To determine which print cartridge is having the problem Print cartridge problem Tri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridges Solve a problem To stop a print job from the HP All-in-One Stop the current job Stop the current job Hewlett-Packard Company notices Technical information Environmental product stewardship program Paper use Material safety data sheetsPower consumption Eco-Tips Italiano Chemical Substances Regulatory model identification number Regulatory notices Vcci Class B compliance statement for users in Japan FCC statement HP Deskjet F4400 All-in-One series declaration of conformity Technical information Index Index 110