HP ID5286N Contacting HP, Carry-in Warranty Service, Advanced Unit Replacement Warranty Service

Carry-in Warranty Service

Under the terms of carry-in service, you will be required to deliver your HP Hardware Product to an authorized service location for warranty repair. You must prepay any shipping charges, taxes, or duties associated with transportation of the product to and from the service location. In addition, you are responsible for insuring any product shipped or returned to an authorized service location and assume risk of loss during shipping.

Advanced Unit Replacement Warranty Service

Your HP Limited Warranty may include an advance unit replacement warranty service. Under the terms of the advanced unit replacement warranty service, if a unit is diagnosed as defective, HP will ship a replacement product directly to you. On receiving the replacement unit you will be required to return the defective unit back to HP, in the packaging that arrives with the replacement unit, within a defined period of time, normally fifteen (15) days. HP will incur all shipping and insurance costs to return the defective unit to HP. Failure to return the defective unit may result in HP billing you for the replacement product.

Customer Self Repair Warranty Service

In countries/regions where it is available, your HP Limited Warranty may include a customer self repair warranty service. If applicable, HP will determine at its sole discretion that customer self repair is the appropriate method of warranty service. If so, HP will ship approved replacement parts directly to you to fulfill your HP Hardware Product warranty service. This will save considerable repair time. After you contact HP and the fault diagnosis identifies that the problem can be fixed using one of these parts, a replaceable part can be sent directly to you. Once the part arrives, replace the defective part pursuant to the provided instructions and documentation. If further assistance is required, call the HP Technical Support Center and a technician will assist you over the phone. In cases where the replacement part must be returned to HP, you must ship the defective part back to HP within a defined period of time, normally fifteen (15) days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective product may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used. If customer self repair applies to you, refer to your specific HP Hardware Product announcement. You can also obtain information on this warranty service on the HP Web site at: www.hp.com/support

Contacting HP

If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem, you can get support through any of the following:

•HP Customer Care on the Web offers instant access to support information and e-mail support with on-line support technicians. Visit our Web site at: www.hp.com/support

•HP Total Care is available toll-free by phone. Be sure to have the following product information available when you call HP:

•Serial Number

•Product Number

•Model Name and Number

•Details for your questions

•Contact HP Total Care at: 1-800-474-6836

[1-800-HP Invent]

•Contact an HP Authorized Support Provider. Use our service locator to find an HP Authorized Support Provider near you. Go to: www.hp.com/support

vi

Downloaded from www.Manualslib.com manuals search engine