messages Error

Table 10-2Numeric error messages (continued)

Error code

Recommendation

 

 

15.03:00

Excessive heat in the drying module. Check that all fans are working and unblocked. If the

 

problem persists, call your service representative. See When you need help on page 86.

 

 

15.04:00

Insufficient heat in the drying module. Check that the ambient temperature is within printer

 

specifications. If the problem persists, call your service representative. See When you need

 

help on page 86.

 

 

15.05:00

Infrared sensor error. Check that all fans are working and unblocked. If the problem persists,

 

call your service representative. See When you need help on page 86.

 

 

15.06:00

The drying module has been operating at maximum power for too long. Check that the ink

 

quantity is not too high. Check that the ambient temperature is within printer specifications. If

 

the problem persists, call your service representative. See When you need help on page 86.

 

 

16.01:00

The printer is unable to warm up within a preset time limit. Check that the ambient temperature

 

and input voltage are within printer specifications. If the problem persists, call your service

 

representative. See When you need help on page 86.

 

 

16.02:00

The printer is unable to cool down within a preset time limit. Check that the ambient

 

temperature is within printer specifications. Check that all fans are working and unblocked. If

 

the problem persists, call your service representative. See When you need help on page 86.

 

 

16.03:00

Excessive heat in the curing module. Check that all fans are working and unblocked. If the

 

problem persists, call your service representative. See When you need help on page 86.

 

 

16.04:00

Insufficient heat in the curing module. Check that the ambient temperature is within printer

 

specifications. If the problem persists, call your service representative. See When you need

 

help on page 86.

 

 

16.05:00

Infrared sensor error. Check that all fans are working and unblocked. If the problem persists,

 

call your service representative. See When you need help on page 86.

 

 

16.06:00

The curing module has been operating at maximum power for too long. Check that the ink

 

density is not too high. Check that the ambient temperature is within printer specifications. If

 

the problem persists, call your service representative. See When you need help on page 86.

 

 

21:03

Turn off the printer using the front panel and the power switch at the rear. Disconnect the

 

power cords. Reconnect the power cords and turn the printer on again. If the problem persists,

 

call your service representative. See When you need help on page 86.

 

 

21.2:10

Printhead cleaning cartridge error. Turn the printer off, remove the printhead cleaning

 

cartridge and check whether the cloth can be manually advanced by using the white gears on

 

its right-hand side. If so, reinsert it. If not, try a new printhead cleaning cartridge. Turn the

 

printer on. If the problem persists, call your service representative. See When you need help

 

on page 86.

 

 

24:03

The setup procedure has not been completed. Restart the printer, then restart the setup

 

procedure from the beginning.

 

 

26.n:01 (where n = the ink

Remove the ink cartridge and reinstall it in the printer. If the error persists, replace the

cartridge number)

cartridge with a new one. If the problem persists, call your service representative. See When

 

you need help on page 86.

 

 

29:01

The printhead cleaning cartridge is not inserted correctly. Open the printhead cleaning

 

cartridge door on the right side of the printer, make sure that the printhead cleaning cartridge

 

is correctly seated, then close the door. If the problem persists, replace the printhead cleaning

 

cartridge. If the problem persists, call your service representative. See When you need help

 

on page 86.

 

 

32:01

The take-up reel is disconnected. If you want to use the take-up reel, turn off the printer and

 

ensure that all take-up reel cables are connected (sensor cables, printer cable). If you do not

want to use it, you may need to unload the substrate manually from the take-up reel. Remember to cut the paper first, either manually or by pressing the Move substrate key.

82 Chapter 10 Front-panel error messages

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