HP Designjet L26500/L28500 Edge B8K59A manual 5

8	Troubleshoot ink-system issues .......................................................................................	72
	Ink maintenance kit needs to be installed ..................................................................................	72
	Cannot insert an ink cartridge .................................................................................................	72
	Cannot insert a printhead ........................................................................................................	72
	Cannot insert the printhead cleaning cartridge ...........................................................................	72
	Front panel recommends reseating or replacing a printhead ........................................................	73
	Clean the printheads ..............................................................................................................	73
	Align the printheads ...............................................................................................................	73
9	Troubleshoot other issues ...............................................................................................	76
	The printer cannot get an IP address .........................................................................................	76
	Cannot access the Embedded Web Server ................................................................................	76
	The printer is not printing ........................................................................................................	77
	The software program slows down or stalls while generating the print job .....................................	77
	The printer seems slow ............................................................................................................	77
	Cannot access files on the hard disk .........................................................................................	78
	Communication failures between computer and printer ...............................................................	78
	The platen rollers squeak .........................................................................................................	79
10	Front-panel error messages ..........................................................................................	80
	Printer logs ............................................................................................................................	85
11 When you need help ....................................................................................................		86
	Introduction ...........................................................................................................................	86
	Documentation .......................................................................................................................	86
	Customer Self Repair ..............................................................................................................	86
	HP Customer Care Centers ......................................................................................................	87
	Service information ................................................................................................................	87
Appendix A Summary of common printing problems .........................................................		88
Index .................................................................................................................................		89

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