HP L26500/L28500 Edge B8K59A Scan errors during alignment

3.If the substrate type that is loaded is acceptable for printhead alignment, the printer performs the alignment and prints an alignment pattern.

NOTE: Make sure the printer window is closed during printhead alignment.

4.The process takes about 5 minutes. Wait until the front panel shows that the process is complete before using the printer.

Scan errors during alignment

If the alignment process fails, a Scanning problems message appears on the front panel. This indicates that the alignment was not completed successfully. Therefore, the printheads are not aligned and the alignment should be repeated before printing. The problem might be because of one of the following scenarios:

●The type of substrate used in the printhead alignment process was not acceptable. Repeat the alignment process using one of the recommended substrate types.

●The printheads are not clean. Clean the printheads. See Clean the printheads on page 73.

●The printer window was open during the printhead alignment process. Repeat the alignment process with the printer window closed.

If the problem persists after following the recommended remedies, try replacing all of the printheads. If the problem persists after replacing the printheads, a failure in the scanning system may exist.

Troubleshoot ink

ENWW	Align the printheads 75

Contents

Page Page Table of contents Page Page Page 1 Safety precautions General safety guidelines Electrical shock hazard Heat hazard Fire hazard Mechanical hazard Heavy substrate hazard Ink handling Warnings and cautions Warning labels 2 Printer status Check printer status Check the status of the ink system Check the status of the ink cartridges Ink menu procedure Check the status of a printhead Check the file system Printer alerts 3 Firmware update 4 Hardware maintenance Ink system tips Check substrate porosity Page Clean the electrical connections on a printhead Page Page Clean the exterior of the printer Clean the platen Page Page Clean after porous substrates Clean (recover) the printheads Clean the substrate-advancesensor window Lubricate the printhead carriage Lubricate the platen rollers hardwareMaintain Maintain the ink cartridges Move or store the printer Replace an ink cartridge Page Page Refilled and non-HPink cartridges Replace the ink maintenance kit Page Page Replace a printhead Page Page Page Page Replace the printhead cleaning kit Page Page Page Page Service maintenance 5 Substrate settings Download media presets Add a new substrate Summary Select printer settings and color profile settings Substrate Page Load the substrate and print the diagnostic plot Change settings while printing Advanced settings Page Temperature profile Select the number of passes Check the quantity of ink on the substrate Page Faster printing Color calibration Color profiles Color reproduction tricks 6 Troubleshoot print-qualityissues General printing advice Use the printhead status plot Print the printhead status plot Interpret the printhead status plot Graininess Horizontal banding Adjust the substrate advance Vertical banding The print is deformed into a curved shape Misaligned colors Color intensity varies Lack of sharpness Black areas look hazy Ink smears Subtle stains or uneven appearance The ink smudges when touched, or looks oily The dimensions of the print are wrong Tiling issues 7 Troubleshoot substrate issues The substrate cannot be loaded successfully The substrate is mispositioned The substrate has jammed Check the substrate path Check the printhead path Page Avoiding substrate jams The substrate is deformed or wrinkled The substrate has shrunk or expanded The substrate has bow deformation Take-up reel substrate jam The automatic cutter does not work Take-upreel does not wind Page 8 Troubleshoot ink-systemissues Ink maintenance kit needs to be installed Cannot insert an ink cartridge Cannot insert a printhead Cannot insert the printhead cleaning cartridge Front panel recommends reseating or replacing a printhead Clean the printheads Page Page 9 Troubleshoot other issues The printer cannot get an IP address Cannot access the Embedded Web Server The printer is not printing The software program slows down or stalls while generating the print job The printer seems slow Cannot access files on the hard disk Communication failures between computer and printer The platen rollers squeak 10 Front-panelerror messages Error messages Page Page Page Printer logs 11 When you need help Introduction Documentation Customer Self Repair HP Customer Care Centers Telephone number Service information ASummary of common printing problems Index