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| Obtaining Service |
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| We take great pride in our dealers. Experience, dedication, and integrity make |
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| these professionals ideally suited to assist with our customers’ service needs. |
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| If your Mark Levinson component must be serviced, please contact your dealer. |
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| Your dealer will then decide whether the problem can be remedied locally, or |
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| whether to contact Madrigal for further service information or parts, or to obtain |
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| a Return Authorization. The Madrigal Technical Services Department works |
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| closely with your dealer to solve your service needs expediently. |
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Important! |
| Return authorization must be obtained from Madrigal’s |
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| Technical Services Department BEFORE a unit is shipped for |
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| service. |
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| It is extremely important that information about a problem be explicit and com- |
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| plete. A specific, comprehensive description of the problem helps your dealer and |
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| the Madrigal Technical Services Department locate and repair the difficulty as |
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| quickly as possible. |
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| A copy of the original bill of sale will serve to verify warranty status. Please in- |
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| clude it with the unit when it is brought in for warranty service. |
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Warning! |
| All returned units must be properly packaged (preferably in |
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| their original packing material), and the proper return |
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| authorization numbers must be marked on the outer carton |
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| for identification. If the packaging to protect the unit is, in our |
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| opinion or that of our dealer, inadequate to protect the unit, |
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| we reserve the right to repackage it for return shipment at the |
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| owner’s expense. Neither Madrigal nor your dealer can be |
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| responsible for shipping damage due to improper (that is, |
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| Your dealer can order a new set of shipping materials for you if you need to ship |
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| your component and no longer have the original materials. There will be a |
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| charge for this service. We strongly recommend saving all packing materials in |
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| case you need to ship your unit some day. |
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