Manuals / HP / Computer Equipment / Laptop

HP ZE4900, NX9040, NX9030, NX9020 Troubleshooting, Computer Setup, Maintenance and Service Guide

Models: NX9020

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Troubleshooting

ÅWARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1Computer Setup

Computer Setup is a system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows.

Maintenance and Service Guide

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HP ZE4900, NX9040, NX9030, NX9020 manual Troubleshooting, Computer Setup, Maintenance and Service Guide

Contents

Maintenance and Service Guide HP Pavilion ze4900 Notebook PC HP Compaq nx9040, nx9030and nx9020 Notebook PC Compaq Presario 2200 Series Notebook Document Part Number Maintenance and Service Guide HP Pavilion ze4900 Notebook PCHP Compaq nx9040, nx9030, and nx9020 Notebook PC Compaq Presario 2200 Series Notebook First Edition August3 Illustrated Parts Catalog Contents2 Troubleshooting 1 Product Description4 Removal and Replacement Preliminaries 5 Removal and Replacement ProceduresContents 6 Specifications A Connector Pin Assignments B Power Cord Set RequirementsC Screw Listing Index Maintenance and Service Guide Product DescriptionOptions 1.1 ModelsModel Naming Conventions DescriptionOptions Model Naming Conventions ContinuedMaintenance and Service Guide DescriptionHP Compaq nx9040, nx9030, and nx9020 Product DescriptionTaiwan HP Compaq nx9040, nx9030, and nx9020 Continued Maintenance and Service GuideProduct Description Product Description HP Compaq nx9040, nx9030, and nx9020 ContinuedMaintenance and Service Guide HP Compaq nx9040, nx9030, and nx9020 ContinuedProduct Description Product Description HP Compaq nx9040, nx9030, and nx9020 ContinuedMaintenance and Service Guide HP Compaq nx9040, nx9030, and nx9020 ContinuedProduct Description 1.2 Features Full-size Windows keyboard with embedded numeric keypad Support for the following optical drives 1.3 Resetting the Notebook 1.4 Power Management Product Description 1.5 External ComponentsMaintenance and Service Guide Front and Right-Side Components - HP Pavilion ze4900Product Description Front and Right-Side Components HP Pavilion ze4900Component FunctionMaintenance and Service Guide Product Description1-17 Function Front and Right-Side Components HP Compaq nx9040, nx9030, nx9020and Compaq Presario ComponentRear and Left-Side Components - HP Pavilion ze4900 Rear and Left-Side ComponentsHP Pavilion ze4900, HP Compaq nx9030, nx9020 and Compaq Presario Maintenance and Service GuideComponent HP Pavilion ze4900, HP Compaq nx9030, nx9020and Compaq Presario 2200 Continued Rear and Left-Side ComponentsComponent Rear and Left-Side Components HP Compaq nx9040Maintenance and Service Guide Rear and Left-Side Components - HP Compaq nx9040Product Description Rear and Left-Side Components HP Compaq nx9040 ContinuedComponent Function1-23 Maintenance and Service GuideKeyboard Components - HP Pavilion ze4900 Product DescriptionProduct Description Keyboard Components HP Pavilion ze4900Component FunctionMaintenance and Service Guide Product Description1-25 Function Keyboard Components HP Compaq nx9040, nx9030, nx9020and Compaq Presario Component1-27 Maintenance and Service GuideTop Components - HP Pavilion ze4900 Product DescriptionFunction Top ComponentsHP Pavilion ze4900 ComponentMaintenance and Service Guide Product Description1-29 Product Description Top Components HP Compaq nx9040, nx9030, nx9020 and Compaq PresarioComponent Function1-31 Maintenance and Service GuideBottom Components Product DescriptionProduct Description Bottom ComponentsComponent Function1.6 Design Overview Troubleshooting 2.1 Computer SetupMaintenance and Service Guide Select Exit Exit Saving Changes, and then press enter Using Computer SetupSelect Exit Load Setup Defaults, and then press enter 2. Select the Main, Security, Advanced, or Tools menuMaintenance and Service Guide Selecting from the Main MenuMain Menu TroubleshootingSelect Selecting from the Security MenuSecurity Menu TroubleshootingTroubleshooting Selecting from the Advanced MenuSelecting from the Tools Menu Advanced MenuFlowchart 2.2 Troubleshooting FlowchartsTroubleshooting Flowcharts Overview TroubleshootingGo to Flowchart 2.1-Initial TroubleshootingBegin troubleshooting Is there power?“Flowchart 2.4-No Power Part 3.” Flowchart 2.2-No Power, PartTroubleshooting “Flowchart 2.3-No Power Part 2.”“Flowchart 2.2-No Power Part 1.” Flowchart 2.3-No Power, PartTroubleshooting Maintenance and Service GuideFlowchart 2.4-No Power, Part “Flowchart 2.4-No Power Part 3.” Flowchart 2.5-No Power, PartTroubleshooting Maintenance and Service GuideFlowchart 2.6-No Video, Part display*?system 2-13 Flowchart 2.7-No Video, PartTroubleshooting Maintenance and Service Guidego to “Flowchart 2.12-No OS Loading Diskette Drive.” Flowchart 2.8-No Operating System OS LoadingTroubleshooting go to “Flowchart 2.9-No OS Loading, Hard Drive, Part 1.”2.10-No OS Flowchart 2.9-No OS Loading, Hard Drive, Part“Flowchart 2.12-No OS Loading Diskette Drive.” “Flowchart 2.15-Nonfunctioning Device.”System Restore Flowchart 2.10-No OS Loading, Hard Drive, Part“Flowchart 2.10-No OS Loading, Hard Drive, Part 2.” Flowchart 2.11-No OS Loading, Hard Drive, PartFlowchart 2.12-No OS Loading, Diskette Drive “Flowchart 2.15-Nonfunctioning Device.” Flowchart 2.13-No OS Loading, CD-ROM or DVD-ROM DriveTroubleshooting Maintenance and Service Guide2-20 Flowchart 2.14-No AudioTroubleshooting Maintenance and Service Guide“Flowchart 2.8-No Operating System OS Loading.” Flowchart 2.15-Nonfunctioning DeviceTroubleshooting Maintenance and Service Guide2-22 Flowchart 2.16-Nonfunctioning KeyboardTroubleshooting Maintenance and Service Guide2-23 Flowchart 2.17-Nonfunctioning Pointing DeviceTroubleshooting Maintenance and Service Guidedrivers and reconfigure Flowchart 2.18-No Network/Modem ConnectionTroubleshooting Maintenance and Service Guide3.1 Serial Number Location Illustrated Parts CatalogIllustrated Parts Catalog 3.2 Notebook Major ComponentsMaintenance and Service Guide Notebook Major ComponentsItem Description Spare Parts Notebook Major ComponentsSwitch board Maintenance and Service GuideMaintenance and Service Guide Notebook Major ComponentsIllustrated Parts Catalog Description Spare Parts Notebook Major Components ContinuedMaintenance and Service Guide Spare PartMaintenance and Service Guide Notebook Major ComponentsIllustrated Parts Catalog Number Maintenance and Service GuideSpare Parts Notebook Major Components Continued Item DescriptionMaintenance and Service Guide Notebook Major ComponentsIllustrated Parts Catalog Spare Parts Notebook Major Components Continued Wireless LAN antenna cables not illustrated10 Wireless button boards includes cable Maintenance and Service Guide3-10 Maintenance and Service GuideNotebook Major Components Illustrated Parts CatalogSpare Part 16 Battery packsMaintenance and Service Guide Spare Parts Notebook Major Components ContinuedIllustrated Parts Catalog 3.3 Mass Storage DevicesMaintenance and Service Guide Mass Storage DevicesDescription Mass Storage Devices Spare Part Number InformationMaintenance and Service Guide Spare PartIllustrated Parts Catalog 3.4 MiscellaneousSpare Parts Miscellaneous not illustrated Power cords4.1 Tools Required Removal and Replacement Preliminaries4.2 Service Considerations Cables and ConnectorsPlastic Parts 4.3 Preventing Damage to Removable Drives 4.4 Preventing Electrostatic Damage 4.5 Packaging and Transporting Precautions4.6 Workstation Precautions 4.7 Grounding Equipment and MethodsUse the following grounding precautions at workstations Antistatic tape Antistatic smocks, aprons, and sleeve protectors Maintenance and Service Guide Typical Electrostatic Voltage LevelsStatic-Shielding Materials Removal and Replacement Preliminaries5.1 Serial Number Removal and Replacement ProceduresSection 5.2 Disassembly Sequence ChartDisassembly Sequence Chart Removal and Replacement ProceduresSection Disassembly Sequence Chart ContinuedRemoval and Replacement Procedures Maintenance and Service GuideSpare Part Number Information 5.3 Preparing the Notebook for Disassembly4. Remove the battery pack by following these steps 5. Remove the hard drive by following these steps Spare Part Number InformationRemoving the Hard Drive Bezel Removal and Replacement ProceduresMaintenance and Service Guide f. Remove the hard drive bezelMaintenance and Service Guide h. Remove the hard drive frame i. Remove the hard drive connectorReverse the above procedure to reassemble and install the hard drive Removal and Replacement ProceduresReplacing the Notebook Feet 5.4 Notebook FeetRemoval and Replacement Procedures Maintenance and Service Guide5.5 Memory Module Reverse the above procedure to install a memory module Spare Part Number Information 5.6 Mini PCI Communications BoardRemoving a Mini PCI Communications Board Spare Part Number Information 5.7 Keyboard CoverRemoval and Replacement Procedures Maintenance and Service Guide4. Turn the notebook display-side up with the front panel toward you 5-16 5.8 KeyboardRemoval and Replacement Procedures Spare Part Number InformationReleasing the Keyboard 6. Remove the keyboard Reverse the above procedure to install the keyboardRemoval and Replacement Procedures Maintenance and Service GuideRemoving the Switch Board 5.9 Switch Board7. Remove the switch board Removing the Speakers 5.10 Speakers5.11 Optical Drive Spare Part Number InformationRemoving the Optical Drive Spare Part Number Information 5.12 Display AssemblyRemoval and Replacement Procedures Maintenance and Service Guide5-24 Removing the Wireless Antenna BoardsRemoval and Replacement Procedures Maintenance and Service Guide5. Disconnect the display cable 1 from the system board Removing the Display Assembly ScrewsRemoval and Replacement Procedures Maintenance and Service GuideMaintenance and Service Guide Reverse the above procedure to install the display assemblyRemoving the Display Assembly Removal and Replacement Procedures5.13 Top Cover Speakers SectionSpare Part Number Information Removing the Top Cover Screws 6. Turn the notebook top-side up with the rear panel toward you 10. Lift the top cover straight up and remove it Reverse the above procedure to install the top coverRemoval and Replacement Procedures Maintenance and Service GuideSpare Part Number Information 5.14 Heat SinkRemoval and Replacement Procedures Maintenance and Service Guide2. Disconnect the fan cable 1 from the system board Spare Part Number Information 5.15 ProcessorRemoval and Replacement Procedures Maintenance and Service Guide3. Lift the processor 2 straight up and remove it Reverse the above procedure to install the processorRemoval and Replacement Procedures Maintenance and Service Guide5.16 Wireless Button Board Spare Part Number InformationSpeakers Section Removing the Wireless Button Board 2. Disconnect the wireless button board cable 1 from the system board4. Remove the wireless button board Reverse the above procedure to install the wireless button board5.17 Diskette Drive Spare Part Number InformationSpeakers Section 4. Remove the diskette drive Reverse the above procedure to install the diskette driveRemoval and Replacement Procedures Maintenance and Service Guide5.18 Diskette Drive Cover Spare Part Number InformationSpeakers Section 3. Remove the diskette drive cover Reverse the above procedure to install the diskette drive coverRemoval and Replacement Procedures Maintenance and Service Guide5.19 System Board Spare Part Number InformationSpeakers Section Removing the System Board Screws Step 6 applies only to HP Pavilion ze4900, HP Compaq nx9030 and nx9020, and Compaq Presario 2200 notebook models 5-44 Removal and Replacement ProceduresMaintenance and Service Guide Step 7 applies only to HP Compaq nx9040 models10. Slide the system board away from the base enclosure at an angle Stand-alone power requirements SpecificationsNotebook DimensionsRelative humidity noncondensing SpecificationsTemperature Notebook ContinuedPixel resolution 15.0-inch, XGA, TFT DisplaySpecifications DimensionsPixel resolution 14.1-inch, XGA, TFT DisplaySpecifications DimensionsOperating temperature 4200-rpm Hard DrivesSpecifications DimensionsTemperature Primary 6-cell, Li-Ion Battery PackSpecifications DimensionsTemperature Optional 8-cell, Li-Ion Battery PackSpecifications DimensionsApplicable disk 24X Max DVD+RW/R and CD-RW DriveSpecifications Access timeMaintenance and Service Guide 24X Max DVD/CD-RW Combo DriveSpecifications Access timeStartup time 24X Max DVD/CD-RW Combo Drive ContinuedSpecifications Data transfer rateMaintenance and Service Guide 8X MAX DVD-ROM DriveSpecifications Access timeData transfer rate 8X MAX DVD-ROM Drive ContinuedSystem DMA SpecificationsHardware IRQ System InterruptsSpecifications Maintenance and Service GuideSystem Function System Interrupts ContinuedSpecifications Hardware IRQI/O Address hex System I/O AddressesSpecifications Maintenance and Service Guide6-16 System I/O Addresses ContinuedSpecifications I/O Address hexI/O Address hex SpecificationsMaintenance and Service Guide System I/O Addresses ContinuedMemory Address System Memory MapSpecifications SizeSignal Connector Pin AssignmentsTable A-1 Universal Serial Bus SignalSignal Table A-2 RJ-45 NetworkTable A-3 S-Video Connector Pin AssignmentsSignal Table A-4 External MonitorConnector Pin Assignments SignalSignal Table A-5 RJ-11 ModemTable A-6 Audio-In Microphone Connector Pin AssignmentsSignal Table A-7 Audio-Out HeadphoneConnector Pin Assignments SignalSignal Table A-8 ParallelConnector Pin Assignments SignalSignal Table A-9 SerialConnector Pin Assignments SignalPower Cord Set Requirements 3-Conductor Power Cord SetGeneral Requirements Country 3-Conductor Power Cord Set RequirementsCountry-Specific Requirements Power Cord Set RequirementsCountry 3-Conductor Power Cord Set Requirements ContinuedPower Cord Set Requirements Maintenance and Service GuideMaintenance and Service Guide Screw ListingScrew Listing Table C-1 Phillips PM2.0×6.0 ScrewWhere used Phillips M2.0×6.0 Screw LocationsPhillips M2.0×6.0 Screw Locations Table C-1 Phillips PM2.0×6.0 Screw ContinuedWhere used Maintenance and Service GuideScrew Listing Where usedTable C-1 Phillips PM2.0×6.0 Screw Continued Phillips M2.0×6.0 Screw LocationsPhillips M2.0×6.0 Screw Locations Where usedMaintenance and Service Guide Table C-1 Phillips PM2.0×6.0 Screw ContinuedPhillips M1.5×5.0 Shoulder Screw and PM2.5×4.0 Screw Locations Table C-2 Phillips PM1.5×5.0 Shoulder Screw and PM2.5×4.0 ScrewWhere used Where usedPhillips M2.0×4.0 Screw Locations Table C-3 Phillips PM2.0×4.0 ScrewWhere used Maintenance and Service GuideScrew Listing Table C-3 Phillips PM2.0×4.0 Screw ContinuedWhere used Phillips M2.0×4.0 Screw LocationsPhillips M2.0×4.0 Screw Locations Where usedMaintenance and Service Guide Table C-3 Phillips PM2.0×4.0 Screw ContinuedScrew Listing Where usedTable C-3 Phillips PM2.0×4.0 Screw Continued Phillips M2.0×4.0 Screw LocationsPhillips M2.0×3.0 Screw Locations Table C-4 Phillips PM2.0×3.0 ScrewWhere used Maintenance and Service GuideScrew Listing Table C-4 Phillips PM2.0×3.0 Screw ContinuedWhere used Phillips M2.0×3.0 Screw LocationsPhillips M2.0×8.0 Screw Locations Table C-5 Phillips PM2.0×8.0 ScrewWhere used Maintenance and Service GuideScrew Listing Table C-5 Phillips PM2.0×8.0 Screw ContinuedWhere used Phillips M2.0×8.0 Screw LocationsPhillips M2.0×5.0 Screw Locations Table C-6 Phillips PM2.0×5.0 ScrewWhere used Maintenance and Service GuideScrew Listing Table C-7 Phillips PM1.5×5.0 ScrewWhere used Phillips M1.5×5.0 Screw LocationsPhillips M2.0×9.0 Screw Locations Table C-8 Phillips PM2.0×9.0 ScrewWhere used Maintenance and Service GuideScrew Listing Table C-9 HM5.0×9.0 ScrewlockWhere used HM5.0×9.0 Screwlock Locations - HP Compaq nx9040 Notebook ModelsScrew Listing Table C-9 HM5.0×9.0 Screwlock ContinuedWhere used Maintenance and Service GuideScrew Listing Table C-10 Phillips PM1.5×12.0 ScrewWhere used Phillips M1.5×12.0 Screw LocationsIndex Page Page Page