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HP NX9040, NX9030, NX9020 manual Flowchart 2.8-No Operating System OS Loading, Troubleshooting, 2-14

Models: NX9020

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Troubleshooting

Flowchart 2.8—No Operating System (OS) Loading

No OS

loading.*

Reseat

power cord at power outlet.

No OS loading from hard drive,

go to “Flowchart 2.9—No OS Loading, Hard

Drive, Part 1.”

No OS loading from diskette drive,

go to “Flowchart 2.12—No OS Loading,

Diskette Drive.”

No OS loading from CD- or DVD-ROM drive, go to “Flowchart 2.13—No OS Loading, CD-ROM or DVD-ROM Drive.”

No OS loading from network,

go to “Flowchart 2.18—No Network/Modem

Connection.”

*NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins.

2–14	Maintenance and Service Guide

Page 52

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HP NX9040, NX9030 manual Flowchart 2.8-No Operating System OS Loading, Troubleshooting, 2-14, Maintenance and Service Guide

Contents

HP Pavilion ze4900 Notebook PC HP Compaq nx9040, nx9030 Maintenance and Service Guideand nx9020 Notebook PC Compaq Presario 2200 Series Notebook Maintenance and Service Guide HP Pavilion ze4900 Notebook PC HP Compaq nx9040, nx9030, and nx9020 Notebook PCCompaq Presario 2200 Series Notebook First Edition August Document Part NumberContents 2 Troubleshooting1 Product Description 3 Illustrated Parts Catalog5 Removal and Replacement Procedures 4 Removal and Replacement PreliminariesContents B Power Cord Set Requirements 6 Specifications A Connector Pin AssignmentsC Screw Listing Index Product Description Maintenance and Service Guide1.1 Models Model Naming ConventionsDescription OptionsModel Naming Conventions Continued Maintenance and Service GuideDescription OptionsProduct Description HP Compaq nx9040, nx9030, and nx9020Taiwan Maintenance and Service Guide HP Compaq nx9040, nx9030, and nx9020 ContinuedProduct Description HP Compaq nx9040, nx9030, and nx9020 Continued Product DescriptionHP Compaq nx9040, nx9030, and nx9020 Continued Maintenance and Service GuideProduct Description HP Compaq nx9040, nx9030, and nx9020 Continued Product DescriptionHP Compaq nx9040, nx9030, and nx9020 Continued Maintenance and Service GuideProduct Description 1.2 Features Full-size Windows keyboard with embedded numeric keypad Support for the following optical drives 1.3 Resetting the Notebook 1.4 Power Management 1.5 External Components Maintenance and Service GuideFront and Right-Side Components - HP Pavilion ze4900 Product DescriptionFront and Right-Side Components HP Pavilion ze4900 ComponentFunction Product DescriptionProduct Description Maintenance and Service Guide1-17 Front and Right-Side Components HP Compaq nx9040, nx9030, nx9020 and Compaq PresarioComponent FunctionRear and Left-Side Components HP Pavilion ze4900, HP Compaq nx9030, nx9020 and Compaq PresarioMaintenance and Service Guide Rear and Left-Side Components - HP Pavilion ze4900HP Pavilion ze4900, HP Compaq nx9030, nx9020 and Compaq Presario 2200 ContinuedRear and Left-Side Components ComponentRear and Left-Side Components HP Compaq nx9040 Maintenance and Service GuideRear and Left-Side Components - HP Compaq nx9040 ComponentRear and Left-Side Components HP Compaq nx9040 Continued ComponentFunction Product DescriptionMaintenance and Service Guide Keyboard Components - HP Pavilion ze4900Product Description 1-23Keyboard Components HP Pavilion ze4900 ComponentFunction Product DescriptionProduct Description Maintenance and Service Guide1-25 Keyboard Components HP Compaq nx9040, nx9030, nx9020 and Compaq PresarioComponent FunctionMaintenance and Service Guide Top Components - HP Pavilion ze4900Product Description 1-27Top Components HP Pavilion ze4900Component FunctionProduct Description Maintenance and Service Guide1-29 Top Components HP Compaq nx9040, nx9030, nx9020 and Compaq Presario ComponentFunction Product DescriptionMaintenance and Service Guide Bottom ComponentsProduct Description 1-31Bottom Components ComponentFunction Product Description1.6 Design Overview 2.1 Computer Setup TroubleshootingMaintenance and Service Guide Using Computer Setup Select Exit Load Setup Defaults, and then press enter2. Select the Main, Security, Advanced, or Tools menu Select Exit Exit Saving Changes, and then press enterSelecting from the Main Menu Main MenuTroubleshooting Maintenance and Service GuideSelecting from the Security Menu Security MenuTroubleshooting SelectSelecting from the Advanced Menu Selecting from the Tools MenuAdvanced Menu Troubleshooting2.2 Troubleshooting Flowcharts Troubleshooting Flowcharts OverviewTroubleshooting FlowchartFlowchart 2.1-Initial Troubleshooting Begin troubleshootingIs there power? Go toFlowchart 2.2-No Power, Part Troubleshooting“Flowchart 2.3-No Power Part 2.” “Flowchart 2.4-No Power Part 3.”Flowchart 2.3-No Power, Part TroubleshootingMaintenance and Service Guide “Flowchart 2.2-No Power Part 1.”Flowchart 2.4-No Power, Part Flowchart 2.5-No Power, Part TroubleshootingMaintenance and Service Guide “Flowchart 2.4-No Power Part 3.”display*? Flowchart 2.6-No Video, Partsystem Flowchart 2.7-No Video, Part TroubleshootingMaintenance and Service Guide 2-13Flowchart 2.8-No Operating System OS Loading Troubleshootinggo to “Flowchart 2.9-No OS Loading, Hard Drive, Part 1.” go to “Flowchart 2.12-No OS Loading Diskette Drive.”Flowchart 2.9-No OS Loading, Hard Drive, Part “Flowchart 2.12-No OS Loading Diskette Drive.”“Flowchart 2.15-Nonfunctioning Device.” 2.10-No OSFlowchart 2.10-No OS Loading, Hard Drive, Part System RestoreFlowchart 2.11-No OS Loading, Hard Drive, Part “Flowchart 2.10-No OS Loading, Hard Drive, Part 2.”Flowchart 2.12-No OS Loading, Diskette Drive Flowchart 2.13-No OS Loading, CD-ROM or DVD-ROM Drive TroubleshootingMaintenance and Service Guide “Flowchart 2.15-Nonfunctioning Device.”Flowchart 2.14-No Audio TroubleshootingMaintenance and Service Guide 2-20Flowchart 2.15-Nonfunctioning Device TroubleshootingMaintenance and Service Guide “Flowchart 2.8-No Operating System OS Loading.”Flowchart 2.16-Nonfunctioning Keyboard TroubleshootingMaintenance and Service Guide 2-22Flowchart 2.17-Nonfunctioning Pointing Device TroubleshootingMaintenance and Service Guide 2-23Flowchart 2.18-No Network/Modem Connection TroubleshootingMaintenance and Service Guide drivers and reconfigureIllustrated Parts Catalog 3.1 Serial Number Location3.2 Notebook Major Components Maintenance and Service GuideNotebook Major Components Illustrated Parts CatalogSpare Parts Notebook Major Components Switch boardMaintenance and Service Guide Item DescriptionNotebook Major Components Maintenance and Service GuideIllustrated Parts Catalog Spare Parts Notebook Major Components Continued Maintenance and Service GuideSpare Part DescriptionNotebook Major Components Maintenance and Service GuideIllustrated Parts Catalog Maintenance and Service Guide Spare Parts Notebook Major Components ContinuedItem Description NumberNotebook Major Components Maintenance and Service GuideIllustrated Parts Catalog Wireless LAN antenna cables not illustrated 10 Wireless button boards includes cableMaintenance and Service Guide Spare Parts Notebook Major Components ContinuedMaintenance and Service Guide Notebook Major ComponentsIllustrated Parts Catalog 3-1016 Battery packs Maintenance and Service GuideSpare Parts Notebook Major Components Continued Spare Part3.3 Mass Storage Devices Maintenance and Service GuideMass Storage Devices Illustrated Parts CatalogMass Storage Devices Spare Part Number Information Maintenance and Service GuideSpare Part Description3.4 Miscellaneous Spare Parts Miscellaneous not illustratedPower cords Illustrated Parts CatalogRemoval and Replacement Preliminaries 4.1 Tools RequiredCables and Connectors 4.2 Service ConsiderationsPlastic Parts 4.3 Preventing Damage to Removable Drives 4.5 Packaging and Transporting Precautions 4.4 Preventing Electrostatic Damage4.7 Grounding Equipment and Methods 4.6 Workstation PrecautionsUse the following grounding precautions at workstations Antistatic tape Antistatic smocks, aprons, and sleeve protectors Typical Electrostatic Voltage Levels Static-Shielding MaterialsRemoval and Replacement Preliminaries Maintenance and Service GuideRemoval and Replacement Procedures 5.1 Serial Number5.2 Disassembly Sequence Chart Disassembly Sequence ChartRemoval and Replacement Procedures SectionDisassembly Sequence Chart Continued Removal and Replacement ProceduresMaintenance and Service Guide Section5.3 Preparing the Notebook for Disassembly Spare Part Number Information4. Remove the battery pack by following these steps Spare Part Number Information 5. Remove the hard drive by following these stepsRemoval and Replacement Procedures Maintenance and Service Guidef. Remove the hard drive bezel Removing the Hard Drive Bezelh. Remove the hard drive frame i. Remove the hard drive connector Reverse the above procedure to reassemble and install the hard driveRemoval and Replacement Procedures Maintenance and Service Guide5.4 Notebook Feet Removal and Replacement ProceduresMaintenance and Service Guide Replacing the Notebook Feet5.5 Memory Module Reverse the above procedure to install a memory module 5.6 Mini PCI Communications Board Spare Part Number InformationRemoving a Mini PCI Communications Board 5.7 Keyboard Cover Removal and Replacement ProceduresMaintenance and Service Guide Spare Part Number Information4. Turn the notebook display-side up with the front panel toward you 5.8 Keyboard Removal and Replacement ProceduresSpare Part Number Information 5-16Releasing the Keyboard Reverse the above procedure to install the keyboard Removal and Replacement ProceduresMaintenance and Service Guide 6. Remove the keyboard5.9 Switch Board Removing the Switch Board7. Remove the switch board 5.10 Speakers Removing the SpeakersSpare Part Number Information 5.11 Optical DriveRemoving the Optical Drive 5.12 Display Assembly Removal and Replacement ProceduresMaintenance and Service Guide Spare Part Number InformationRemoving the Wireless Antenna Boards Removal and Replacement ProceduresMaintenance and Service Guide 5-24Removing the Display Assembly Screws Removal and Replacement ProceduresMaintenance and Service Guide 5. Disconnect the display cable 1 from the system boardReverse the above procedure to install the display assembly Removing the Display AssemblyRemoval and Replacement Procedures Maintenance and Service GuideSpeakers Section 5.13 Top CoverSpare Part Number Information Removing the Top Cover Screws 6. Turn the notebook top-side up with the rear panel toward you Reverse the above procedure to install the top cover Removal and Replacement ProceduresMaintenance and Service Guide 10. Lift the top cover straight up and remove it5.14 Heat Sink Removal and Replacement ProceduresMaintenance and Service Guide Spare Part Number Information2. Disconnect the fan cable 1 from the system board 5.15 Processor Removal and Replacement ProceduresMaintenance and Service Guide Spare Part Number InformationReverse the above procedure to install the processor Removal and Replacement ProceduresMaintenance and Service Guide 3. Lift the processor 2 straight up and remove itSpare Part Number Information 5.16 Wireless Button BoardSpeakers Section 2. Disconnect the wireless button board cable 1 from the system board 4. Remove the wireless button boardReverse the above procedure to install the wireless button board Removing the Wireless Button BoardSpare Part Number Information 5.17 Diskette DriveSpeakers Section Reverse the above procedure to install the diskette drive Removal and Replacement ProceduresMaintenance and Service Guide 4. Remove the diskette driveSpare Part Number Information 5.18 Diskette Drive CoverSpeakers Section Reverse the above procedure to install the diskette drive cover Removal and Replacement ProceduresMaintenance and Service Guide 3. Remove the diskette drive coverSpare Part Number Information 5.19 System BoardSpeakers Section Removing the System Board Screws Step 6 applies only to HP Pavilion ze4900, HP Compaq nx9030 and nx9020, and Compaq Presario 2200 notebook models Removal and Replacement Procedures Maintenance and Service GuideStep 7 applies only to HP Compaq nx9040 models 5-4410. Slide the system board away from the base enclosure at an angle Specifications NotebookDimensions Stand-alone power requirementsSpecifications TemperatureNotebook Continued Relative humidity noncondensing15.0-inch, XGA, TFT Display SpecificationsDimensions Pixel resolution14.1-inch, XGA, TFT Display SpecificationsDimensions Pixel resolution4200-rpm Hard Drives SpecificationsDimensions Operating temperaturePrimary 6-cell, Li-Ion Battery Pack SpecificationsDimensions TemperatureOptional 8-cell, Li-Ion Battery Pack SpecificationsDimensions Temperature24X Max DVD+RW/R and CD-RW Drive SpecificationsAccess time Applicable disk24X Max DVD/CD-RW Combo Drive SpecificationsAccess time Maintenance and Service Guide24X Max DVD/CD-RW Combo Drive Continued SpecificationsData transfer rate Startup time8X MAX DVD-ROM Drive SpecificationsAccess time Maintenance and Service Guide8X MAX DVD-ROM Drive Continued System DMASpecifications Data transfer rateSystem Interrupts SpecificationsMaintenance and Service Guide Hardware IRQSystem Interrupts Continued SpecificationsHardware IRQ System FunctionSystem I/O Addresses SpecificationsMaintenance and Service Guide I/O Address hexSystem I/O Addresses Continued SpecificationsI/O Address hex 6-16Specifications Maintenance and Service GuideSystem I/O Addresses Continued I/O Address hexSystem Memory Map SpecificationsSize Memory AddressConnector Pin Assignments Table A-1 Universal Serial BusSignal SignalTable A-2 RJ-45 Network Table A-3 S-VideoConnector Pin Assignments SignalTable A-4 External Monitor Connector Pin AssignmentsSignal SignalTable A-5 RJ-11 Modem Table A-6 Audio-In MicrophoneConnector Pin Assignments SignalTable A-7 Audio-Out Headphone Connector Pin AssignmentsSignal SignalTable A-8 Parallel Connector Pin AssignmentsSignal SignalTable A-9 Serial Connector Pin AssignmentsSignal Signal3-Conductor Power Cord Set Power Cord Set RequirementsGeneral Requirements 3-Conductor Power Cord Set Requirements Country-Specific RequirementsPower Cord Set Requirements Country3-Conductor Power Cord Set Requirements Continued Power Cord Set RequirementsMaintenance and Service Guide CountryScrew Listing Maintenance and Service GuideTable C-1 Phillips PM2.0×6.0 Screw Where usedPhillips M2.0×6.0 Screw Locations Screw ListingTable C-1 Phillips PM2.0×6.0 Screw Continued Where usedMaintenance and Service Guide Phillips M2.0×6.0 Screw LocationsWhere used Table C-1 Phillips PM2.0×6.0 Screw ContinuedPhillips M2.0×6.0 Screw Locations Screw ListingWhere used Maintenance and Service GuideTable C-1 Phillips PM2.0×6.0 Screw Continued Phillips M2.0×6.0 Screw LocationsTable C-2 Phillips PM1.5×5.0 Shoulder Screw and PM2.5×4.0 Screw Where usedWhere used Phillips M1.5×5.0 Shoulder Screw and PM2.5×4.0 Screw LocationsTable C-3 Phillips PM2.0×4.0 Screw Where usedMaintenance and Service Guide Phillips M2.0×4.0 Screw LocationsTable C-3 Phillips PM2.0×4.0 Screw Continued Where usedPhillips M2.0×4.0 Screw Locations Screw ListingWhere used Maintenance and Service GuideTable C-3 Phillips PM2.0×4.0 Screw Continued Phillips M2.0×4.0 Screw LocationsWhere used Table C-3 Phillips PM2.0×4.0 Screw ContinuedPhillips M2.0×4.0 Screw Locations Screw ListingTable C-4 Phillips PM2.0×3.0 Screw Where usedMaintenance and Service Guide Phillips M2.0×3.0 Screw LocationsTable C-4 Phillips PM2.0×3.0 Screw Continued Where usedPhillips M2.0×3.0 Screw Locations Screw ListingTable C-5 Phillips PM2.0×8.0 Screw Where usedMaintenance and Service Guide Phillips M2.0×8.0 Screw LocationsTable C-5 Phillips PM2.0×8.0 Screw Continued Where usedPhillips M2.0×8.0 Screw Locations Screw ListingTable C-6 Phillips PM2.0×5.0 Screw Where usedMaintenance and Service Guide Phillips M2.0×5.0 Screw LocationsTable C-7 Phillips PM1.5×5.0 Screw Where usedPhillips M1.5×5.0 Screw Locations Screw ListingTable C-8 Phillips PM2.0×9.0 Screw Where usedMaintenance and Service Guide Phillips M2.0×9.0 Screw LocationsTable C-9 HM5.0×9.0 Screwlock Where usedHM5.0×9.0 Screwlock Locations - HP Compaq nx9040 Notebook Models Screw ListingTable C-9 HM5.0×9.0 Screwlock Continued Where usedMaintenance and Service Guide Screw ListingTable C-10 Phillips PM1.5×12.0 Screw Where usedPhillips M1.5×12.0 Screw Locations Screw ListingIndex Page Page Page

Flowchart 2.8—No Operating System (OS) Loading

go to “Flowchart 2.9—No OS Loading, Hard

go to “Flowchart 2.12—No OS Loading,

go to “Flowchart 2.18—No Network/Modem

2–14